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Disappointing app experience after transition
Overall, I’m very unhappy with the PureGym app. It feels like a huge downgrade from the Blink app and from most modern fitness apps in general. The platform doesn’t seem to have kept up with technology at all. The app is basically a repetition of the same basic information with very limited functionality.
There’s no way to track how often you’ve visited the gym in a week, month, or year, which is a basic feature many fitness apps offer. There also haven’t been any meaningful upgrades or added features that actually make the app helpful, motivating, or enjoyable to use.
Customer service is another major issue. There should be a live chat option in the app so members can get support quickly. Right now the only option is sending an email, which can take weeks to resolve issues. There’s no real human contact, which makes the overall customer experience frustrating.
The app itself feels outdated and poorly designed. It only shows billing information, subscription tiers, and upcoming payments nothing that actually enhances the gym experience. There are no useful tools, tracking features, or interactive elements.
Another disappointment is that you can’t add the PureGym QR code to Apple Wallet like you could with Blink, which made checking in much faster and easier.
Overall, the transition after the company takeover feels poorly executed. The customer experience has significantly declined, and the app needs major improvements to meet basic modern standards.
There’s no way to track how often you’ve visited the gym in a week, month, or year, which is a basic feature many fitness apps offer. There also haven’t been any meaningful upgrades or added features that actually make the app helpful, motivating, or enjoyable to use.
Customer service is another major issue. There should be a live chat option in the app so members can get support quickly. Right now the only option is sending an email, which can take weeks to resolve issues. There’s no real human contact, which makes the overall customer experience frustrating.
The app itself feels outdated and poorly designed. It only shows billing information, subscription tiers, and upcoming payments nothing that actually enhances the gym experience. There are no useful tools, tracking features, or interactive elements.
Another disappointment is that you can’t add the PureGym QR code to Apple Wallet like you could with Blink, which made checking in much faster and easier.
Overall, the transition after the company takeover feels poorly executed. The customer experience has significantly declined, and the app needs major improvements to meet basic modern standards.
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Love it
Great app, very functional and lots of engaging features
Good for Danes Only
Really wish they had an English option! 🙃 you can’t even highlight the text to translate
Use it often
The app design works but I get errors and need to restart it often. It is too slow
