Unable to check-in
I’ve had issues checking in for group classes since I first started using this app. It would frequently show an “Input Not Set” error, although in the past restarting the app would usually fix it.
Now it has become completely impossible to check in, I get the “Input Not Set” error every single time, and restarting the app no longer helps.
This issue has been around for years and somehow still hasn’t been fixed.
Now it has become completely impossible to check in, I get the “Input Not Set” error every single time, and restarting the app no longer helps.
This issue has been around for years and somehow still hasn’t been fixed.
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Can’t get a daypass
The gym was supposed to have personel at that time, didn’t, so just stood there waiting and ringing and can’t get a daypass on the app
مع ملاحظة وجود صور نساء + موسيقى صاخبة داخل النادي
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Kan ikke logge ind – appen fejler
Det er utroligt frustrerende. Jeg har prøvet at logge ind i appen flere gange, og den bliver ved med at sige "forkert brugernavn eller kode", selvom jeg indtaster mine loginoplysninger fuldstændig korrekt. Det samme sker på hjemmesiden. Fejlen ligger helt sikkert i jeres system eller database. Få det venligst fixet hurtigst muligt, da det gør det umuligt at bruge appen.
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Language
Please make full english, because its like half half, English-Danish
Disappointing app experience after transition
Overall, I’m very unhappy with the PureGym app. It feels like a huge downgrade from the Blink app and from most modern fitness apps in general. The platform doesn’t seem to have kept up with technology at all. The app is basically a repetition of the same basic information with very limited functionality.
There’s no way to track how often you’ve visited the gym in a week, month, or year, which is a basic feature many fitness apps offer. There also haven’t been any meaningful upgrades or added features that actually make the app helpful, motivating, or enjoyable to use.
Customer service is another major issue. There should be a live chat option in the app so members can get support quickly. Right now the only option is sending an email, which can take weeks to resolve issues. There’s no real human contact, which makes the overall customer experience frustrating.
The app itself feels outdated and poorly designed. It only shows billing information, subscription tiers, and upcoming payments nothing that actually enhances the gym experience. There are no useful tools, tracking features, or interactive elements.
Another disappointment is that you can’t add the PureGym QR code to Apple Wallet like you could with Blink, which made checking in much faster and easier.
Overall, the transition after the company takeover feels poorly executed. The customer experience has significantly declined, and the app needs major improvements to meet basic modern standards.
There’s no way to track how often you’ve visited the gym in a week, month, or year, which is a basic feature many fitness apps offer. There also haven’t been any meaningful upgrades or added features that actually make the app helpful, motivating, or enjoyable to use.
Customer service is another major issue. There should be a live chat option in the app so members can get support quickly. Right now the only option is sending an email, which can take weeks to resolve issues. There’s no real human contact, which makes the overall customer experience frustrating.
The app itself feels outdated and poorly designed. It only shows billing information, subscription tiers, and upcoming payments nothing that actually enhances the gym experience. There are no useful tools, tracking features, or interactive elements.
Another disappointment is that you can’t add the PureGym QR code to Apple Wallet like you could with Blink, which made checking in much faster and easier.
Overall, the transition after the company takeover feels poorly executed. The customer experience has significantly declined, and the app needs major improvements to meet basic modern standards.
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Love it
Great app, very functional and lots of engaging features
App is useless
I have tried to log in to my account multiple times unsuccessfully. It comes back with “an unexpected error occured”. This is after the website already has failed me and taken my payment without confirming my membership. Its a joke so frustrating find there always issues using fitness world app and website. Get it sorted!!
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English language
Hello, please can you make normal english in your app, because at the moment something translated from danish to english and a lot of material and interface still stay without translation!Thanks!
Good for Danes Only
Really wish they had an English option! 🙃 you can’t even highlight the text to translate
Use it often
The app design works but I get errors and need to restart it often. It is too slow
Waiting list feature should improve
It’s not possible to cancel 2hours before a class begins (which is fair enough). BUT what’s not fair is that if you’re in the waiting list for a class you should be able to cancel. Because if 10 minutes before the class people don’t show up then those in the waiting list get into the class and if those from the waiting list don’t show up, get also charged a fee for no-show. I think people in the waiting list shouldn’t be charge the fee or at least should be allowed to cancel. Because it’s super unfair if I go all the way to the gym just in case I get in, what if I don’t? Then I went all the way to the gym for nothing...
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Very smart and well made !
:)
Logowanie
Logowanie nie działa. Na poprawnie wpisane hasło i login pojawia się informacja o błędnym loginie lub haśle. Na stronie internetowej działa bez zarzutu.
Fejl i app
Når man søger efter hold (f.eks. dans) og booker sig på et hold, bliver instruktøren automatisk tilføjet til ens søgning. Så når man kigger videre efter flere hold, vises kun hold med samme instruktør. Det er virkelig irriterende, at man så skal gå ind og slette og gemme hver gang for at se den oprindelige søgning igen.
Håber, det snart bliver rettet.
Håber, det snart bliver rettet.
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Logowanie
Witam mam problem z logowanie gdy wpisuje swój e-mail i hasło dostaje odpowiedz ze błędny login lub hasło gdy chce dać przypomnienie hasła wpisuje e-mail wyskakuje informacja ze nie ma go w systemie a gdy wchodzę na stronę internetową loguje się bez problemu moja dziewczyna ma tak samo
Useful app
I am English and have limited knowledge of Danish. The app is fortunately easy to use. The choice of gyms and classes are great.
Great app
The app works perfectly. It's motivating checking how many times you've been to the gym the last couple of weeks. Really like the system of booking into classes. Feels like kind of a commitment and increases the chance of me not going in the end.
Would love to have wifi excess in the gym.
Overall: great!!
Would love to have wifi excess in the gym.
Overall: great!!
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Elendigt
Har lige opdateret appen, først signede appen mig ud og nu kan jeg ikke logge på igen, hverken med mit medlems nummer eller Facebook..
Good App But no free WiFi in the Centers
The App works really great, but it would make sense with WiFi in the Centers.
