Purple Post User Reviews

Name: Purple Post
Rating: 5 (1 reviews)

Purple Post

Made Purple Ltd

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Dreadful App

After using eMates at Cardiff prison with NO issues whatsoever I have experienced one problem after the next with purple post. Four of my friends - all graduates with decades of life experience- could not use it! My conversations with the support team has filled at least 6 pages, I’ve written to my MP requesting it be looked into as it is not currently fit for purpose. My last post incurred a technical error but I’m not entitled to a refund. The length of the postcards are far too short - there was no limit with eMates. It all seems to be about money and you need to be tech savvy to stand half a chance of using it or understanding the help provided by the tech team.

Taran41

2 months ago

Response from developer

Hi Taran41, thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with Purple Post has been frustrating especially after previously using eMates without issue. Purple Post is designed to help families and friends stay connected, so we’re disappointed to hear that you and others you know have found parts of the service difficult to use. We would really like the opportunity to look into the technical error you experienced, your refund concern and the difficulties you have described in more detail. Please contact our support team again and quote your App Store review name, “Taran41”, so we can identify the case and review what has happened. We’ll also take your feedback about postcard length and ease of use into account as we continue improving the service. Thank you again for raising this with us.

Amazing

Just love this system just so instant and just perfect for quick contact

LindylouV

7 months ago

Response from developer

Thanks for the feedback LindylouV. We love that you love it!

Diabolical Photo upload

Every time I try to upload photos it doesn’t allow it because of “adult content”! kids with birthday cakes , at party’s and holiday snaps should be allowed it clearly isn’t working to a good enough standard. Frustrating to say the least.

mumof33

2 years ago

Response from developer

Thank you for taking the time to leave a review. We are sorry that you seem to be having issues uploading images, Adult content is not permitted to be sent however if you feel this is an error please reach out to our live support team within the app who will be more than happy to assist.

😞

Should be able to check if the prison even has this service as well as the video calling before being prompted to buy credits. Wasted money, albeit only like 3 quid, that could’ve gone on our three children or to their Dad inside. Not exactly rolling in it out here by myself.

LJC😔