Purple Smart Base User Reviews

Purple Smart Base
Purple Smart Base
Purple Innovation LLC Apps

Customer Experience

Positive experience56.3% of reviews
Neutral6.3% of reviews
Negative experience37.5% of reviews

~ Based on 16 written reviews from the US App Store.

What users say

Is Purple Smart Base Safe?

Purple Smart Base appears safe based on user ratings. AppsHunter Safety Score for Purple Smart Base is 95/100.

This assessment is based on 618 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 473 App Store ratings for Purple Smart Base.

Is Purple Smart Base Legit?

Purple Smart Base appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Purple Smart Base is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Life altering

Between the mattress and the smart base it has changed my life, sleep and health. I have degenerative disc and arthritis as well as numerous fractured disc’s. So I do mean LIFE ALTERING.

Annoying

App keeps disconnecting from the bed then when I search again it can’t be found… few days later it’ll reconnect but it’s bs that it randomly disconnects from the bed my wife has never had this problem luckily but it’s annoying.

More functionality

I wish the app had the ability to auto put the bed in a certain position at a time. For example. Imagine being able to have the bed go into zero gravity in the morning to wake you up. This should be simple to do through the app and wouldn’t cost anything. When building apps think of the consumer. This would set the mattress apart from others. I have so many more ideas. Reach out #dobetter
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terrible

never connected, doesn’t work half the time

Great but needs Apple Watch option

App works great from my iPhone. I gave 4 stars because it could be better by allowing control from Apple Watch. It would be nice to use from my Apple Watch and not have to struggle to reach back to my nightstand for my phone. Please work on that feature!

Increases my functionality

I am a quadriplegic man and this base was purchased for me to allow me to be more functional with my voice. It works perfectly with my iPhone and I can use my voice to make any adjustments and even easily edit the presets! I'm very satisfied with this product! I would recommend it to everyone.

PLEASE UPDATE APP FOR BETTER MASSAGE OPTIONS

The only down side to this bed frame is the massage is only able to go for 30 minutes max without you having to restart it. Also it only has a low, medium, high (the medium and high frequencies are useless in my opinion) setting and the motors are NOT synchronized so you can’t get that wave feel without manually timing the motors each time. I like the low drone vibration wave feel when I can get it to do it by manually timing the head and foot motors, I just wish it had a setting to do it automatically. That’s my only gripe about the bed platform/frame.
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Please add landscape mode

I wish it hand landscape mode, it’s otherwise great. They recently fixed the memory preset saving so that works now.

Won’t ever connect

For how expensive this base was it’s disappointing that it NEVER connects

Simple

No more looking for remote everyone has their phone close by and it’s simple just open app and you have everything bed will do and it’s lit up and you can see it!!

Please connect the device first

The app keeps prompting me to update the firmware and every time I open the app and try to adjust it it flashes “Please connect device first”. Sometimes it reconnects and second attempt works. Other times it never reconnects until next day. Very frustrating.

Easy to use

I love being able to change the memory positions anytime.

Wow!

The premium plus smart base and the app are incredible together. Highly recommend. The massage feature is amazing. Would love to see the ability to add more time (minutes) during the active massage session to extent without having to stop and start over. As well as a 60 minute massage option in the app. 30 minutes is too short! Please update!
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Custom memory presets on premium smart base don’t work

Having the ability to save custom settings on a phone was why we bought this base vs a different base. Unfortunately, it just doesn’t work. I go through the motions in app to save a setting. I get no errors and feed back saying it worked, but then when I set the bed to that setting, it defaults to raising head and feet up to their max. Tried both preset options, and both exhibit same behavior.
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It does what it's supposed to

The app works well for me and it connected pretty quickly to my base.

CAN WE GET ALARMS ADDED PLEASE????? 😭

Works well! Hopefully more features to come.

The app connected to the bed seamlessly and works great. It’s nice to have a backup in case you miss-place the physical remote. I hope this opens the door for more features in the future like: custom timing settings for the light, turn off the motion sensor feature for the light, timer for preset positions (I.e. start in a position to fall asleep and go flat after 30min), “bedtime routine” where the bed gets into a preset position at a time of day, etc. Loving the base so far!
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