Purplle User Reviews

Name: Purplle - Beauty Shopping App
Rating: 4.60498 (213724 reviews)

Purplle - Beauty Shopping App

MANASH LIFESTYLE PRIVATE LIMITED

🌟 Lifestyle

🛍️ Shopping

What users say

Summarized from real user reviews of Purplle. Based on 214K reviews and a 4.6/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Shopping app.

Positive things

💕Great deals and discounts
🚚Fast delivery
🤩Wide range of products
👍Genuine and affordable products

Negative things

🤬Poor customer service
📦Unreliable delivery and logistics
🚫Difficulty in returns and refunds
🚧Expired/counterfeit products delivered
🤕Damaged products delivered

Top reviews

Most Recent Highest Rated Lowest Rated

No customer service

Why cant we get in contact with the customer service team. My order was not delivered due to bad address but then i wanted to cancel it and place again. They just called me to update the address and i waited for another day to get it delivered. But then again due to same reason it wasn’t delivered. So when they called me again i asked them to cancel it so that i could order again. They said they will but it wasn’t cancelled and I’m not able to get in contact with a person. In the app all we get is the chatbot which only gives the order status. Why isn’t there any customer service available. And I still did not get the products. I want to order it again to another address but its not cancelled it or they could’ve just dropped it at the nearby purplle store which i asked but they didn’t. It wasn’t even miles away.

Hmsbjk

8 months ago

Response from developer

Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Services are really bad

Ever since purplle was launched, I have like bought 20+ products on purplle. But over the years their services just keep getting worse. At first the delivery man used to be very very rude. And now I ordered all the essentials i needed before diwali and guess what! the order got cancelled on its own because a few products were “out of stock”. If they’re out of stock why list them on your platform?? And they have literally no customer support calling. Its just email and in that too its automated msgs only. I really liked this platform i hope they improve their services.

Shreya Zanje

9 months ago

Response from developer

Dear Shreya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

worst return policy worst customer service

Okay, here's a review focusing on a bad return policy and unhelpful customer service for a damaged Dot & Key product purchased from Purplle:

## Purplle's Dot & Key Debacle: A Damaged Product and Zero Support

My recent purchase of a Dot & Key product from Purplle has been a complete disappointment. Upon receiving the package, I discovered the product was damaged – the packaging was torn, and the item itself showed signs of damage.

Attempting to initiate a return through Purplle's website proved to be a frustrating experience. The return policy is confusing, and the process is designed to make it difficult for customers to get a resolution. I spent a considerable amount of time trying to follow their instructions, only to find myself going in circles.

The customer support service was equally unhelpful. Reaching a representative was a challenge, and the responses I received were generic and unsupportive. The team seemed ill-equipped to handle my issue, and I was left feeling ignored and frustrated. Ultimately, I was stuck with a damaged Dot & Key product and no viable solution from Purplle. I strongly advise caution when purchasing from Purplle, especially if you're buying a product like Dot & Key

Niketa Soni

a year ago

Response from developer

Scam || Purplle Reurn Policy || Don’t Buy!

By mistake I ordered shade 120 classic ivory instead of 130. Because I was outside and I got confused with with the shade number. So I requested for a return. The product is in it’s original cobdition with original packaging. Now this people have rejected my return. And first thing I didn’t get any notification for the rejection. After couple of days when there was no communication from Purplle I checked in the app and I got to know that it has been rejected without any reason. I contacted their customer care and they requested again. And today is my last day of return and it has been rejected again. Today when I talked to the customer care they are saying this is not covered in our policy. Really disappointed and this is my last order from Purplle. If you are ordering from Purplle please make sure you are ordering what you actually want before ordering. Also don’t refer their app images for choosing shade. Image shows some other shade and actual color is different. Their return policy is a scam .

Sri_De

a year ago

Response from developer

It’s totally a spam app - “Purplle is not a trust worthy application”

I have purchased an annual Elite membership by paying 297₹ and I have order an item of 754₹, the status on the app shows delivered but the products weren’t delivered. So I continuously kept calling delivery person but he never answered the call and from the same day I tried reaching out to customer care and there was no response or proper support to reach out to the customer care. I use to get an automated call recording saying delivery failed press 1 for rescheduling the order and press 2 for the cancellation. Finally I got the customer care number with lot of research and reached out to them. The agent was telling me I should have reached out to them within 48hrs of time from the time of delivery. When the delivery itself isn’t happened, and I was getting an automated call. How can one think or reach out to agent within 48hrs and asked me to check with delivery service, the one who is not answering the call. Point is they are not using the trusted delivery services to deliver the product, is it a customer duty to check repeatedly on the delivery service. If that is the case the customer can go to the offline shop directly and make a purchase. What is the point of this application?
“Purplle is not a trust worthy application”

Arya Abhi

2 years ago

Response from developer

Dear Arya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Very Disappointed -Poor delivery and customer service experience

I am extremely disappointed with my recent experience with Purplle. I placed an order expecting delivery within one day, as promised. The app showed the delivery date as November 20th, then changed to the 21st, and now, after constant delays, they are saying the delivery will be on the 24th. This is incredibly frustrating, especially since I need these items urgently for my upcoming international trip. What's worse is that there is no option to cancel the order. I’ve tried reaching out to customer support, but the only option is a chat with a bot, which isn’t helpful at all. To make matters worse, the courier service seems unreliable, and the app itself is not user-friendly. I can’t believe this is the level of service I’m receiving. This will definitely be my last order from Purplle. Highly unprofessional and very disappointing.

ash&deva

2 years ago

Response from developer

Worst application and customer service

I have placed an order for few products on 3rd October and I was supposed to get my order on the second day unfortunately I was not able to receive my order, after that I rescheduled the date on 5th and also received a call from purplle they said I’ll get my product on 7th I just waited till 7th but I haven’t received my order then I contacted customer service 4 times via phone call and sms they said it will be delivered within 2 days but until now no updates still I haven’t received my product. I am not able to cancel my order also it was prepaid. The worst customer service I have ever seen. They are simply cheating the customers, please don’t buy anything from PURPLLE.

AnjuMaria

2 years ago

Response from developer

Dear Anju, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Poor after sale services

First of all they started selling counterfeit products ... Complaint to them regarding same after buying lakme cc cream from purplle .. received duplicate products .. after i raised complaint i was asked to raise complaint at the company itself as they play no role in it .. they just further supply products that they receive from company backend .. after raising smae complaint at HUL .. they addressed that i need to return the products at purplle only cz. These are conuterfeit and they haven't provided any such stuff to the purplle for sale .. received 2 original and rest 6 pcs. Counterfeit . Their MRP varies, their HUL logo varies(printed on 2 , missing on rest ) .. their expiration period varies alott .. packaging varies alott.. still they don't want to admit that the product is counterfeit. Their reply to this is we dont have any option to return/ replace products in case you dont like the product received unlike it's any other product delivered to you.. " Like ? "

__Himanshu

2 years ago

Response from developer

Dear Himanshu, We're glad you liked our beauty shopping app. Your feedback inspires us a lot. Happy Shopping !!! Thanks & Regards, Purplle Customer Service Team

Worst Delivery guys and even worse customer support

I got my previous 3 orders delivered without any issue. However, for my latest order I got a call from delivery agent around 7:30 AM from his personal number to share my address through Whatsapp. First, How can Purplle allow their delivery agents to access Customers personal numbers. Next, my residence and my colony is clear with roads and house numbers. Still delivery agent had trouble in finding my building and kept on call, even after I clearly responded with the route in call as well. I got fed up and disconnected the call. I contacted customer service through chat, it is even worse. I gave my feedback about delivery agent and asked chat service agent to change the delivery guy and resend the package. Chat agent replied back stating once the order is placed we cannot change the address. He clearly didn’t understand my issue. I asked to connect to his manager, he denied that he doesn’t have that option. When I checked how can I share my feedback, he asked to share it with him. Seriously??? I asked for a call with his manager. He said he can schedule and asked for my number. Again same issue. How can you guys allow to share customer number to customer service agents. Anyway fed-up with the entire experience. And this will be my last order with Purplle.

Prudwee

2 years ago

Response from developer

Expired product delivered

The purple app is delivering expired date product which is causing further allergy & irritation in skin. I have placed an order from there app. They delivered me out of date product & when i have placed a return request they have declined it saying that images are not clear. 2 times i have been sending them request & images are so clear as they have been clicked from iPhone. Still they’re declining. Even they’re not have any customers services contact details. We cannot even reach to them. This is so pathetic that they’re not taking any action regarding issues. It’s better to place your order from Nykaa or other trusted app. I’m very much disappointed by there services. Gonna delete this app & never purchase anything from there app. Be aware before placing any order from this app.

Eshita@12

2 years ago

Response from developer

Dear Eshita, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Bad experience about return policy

Iam the regular customer of the purple app and elite member also,i love to purchase from this app but i didn’t like their return policy because i ordered 2 bb creams and it also written in the description that the product have 15 days return and they didn’t mention that the rules of the return policy,the bb cream was different in the shown as image..then i give return request and after some time they send me a mail and text message that they regret my return policy and I tried several times and they regreted it..i lost 400 rupees and am very sad about that..but the other app like meesho, flipkart they prefer the return policy without any restrictions…now iam thinking that instead of buying from this app,i can buy from other app..feeling bad about purple ..

Avani minnus

2 years ago

Response from developer

Damage product delivered and not replying even no support

I order many products from Purplle app. Firstly I was the member so their support was good. Now as my membership has expired. It was for one year now. It has expired then firstly they sent me the package in which the compact of Mars was completely broken. I request the return, but after numerous request two or three times they every time rejected my request even after sending the pictures of the product how I received it and then I am emailing them again and again regarding my issue but there is no response from them. This is the worst customer service. Any app any Business can do. Don’t buy from this this stupid app as there is no customer support customer support are sleeping and not even replying. I would request you all to buy from Naika. Maybe you will give hundred bucks extra but at least there will be a resolution. If anything goes wrong. These people doesn’t care about their customer only. They care is abouttheir members

Nish081

3 years ago

Response from developer

Poor customer service

I have ordered one foundation it’s almost 10 days till now they didn’t deliver my Oder and I didn’t get any call from delivery partner too without calling me they are saying can’t able to reach your location . I already said them that if the delivery person calls me I could help him by sending the current location , but till now they didn’t take any action on my issues. And most important thing I can’t able to contact the customer service . And this is prepaid order I don’t know whether they will send me the product are not . Better pls use Nykaa app which is more trustable than this app and I didn’t even get a single call from that delivery person I will not even give one star to this app

Ammu1903

3 years ago

Response from developer

Dear Customer, We request you to share your order id so we will look into this issue on priority. Feel free to contact us at +918655500222 anytime between 10 am to 11 pm or mail us at customercare@purplle.com.

Order not delivered yet

placed an order on 02 august 2023 and i was given 03 august 2023 as the delivery date. On the given date i.e. 03 august 2023 i got a message that the package containing my order is out for delivery and a name and contact number was provided. However when i called on the given phone number no one picked my calls. Its been 05 august 2023 today and my order which was prepaid has nit get delivered yet. I contacted the customer support and daily a new delivery date is given to me and no resolution yet. This is my first order from purplle and my experience is very bad. It is very annoying to request and wait for the same thing every day. I am experiencing a pathetic service from Team Purplle. I choose not to continue with any services from your site going onwards. Please deliver my order and i am done with you all.

Shr29CTa

3 years ago

Response from developer

Purplle ❤️

The best beauty app .. love you Purplle ❤️

Maazin Hasan

3 years ago

Am very happy at the offers and prompt delivery

First time customer Let’s see !

Donnayar

4 years ago

Response from developer

Dear Donnayar Love to hear you keep connect with us and keep shopping on Purplle Purplle Customer Service Team.

I love to buy from purplle

This is the best website to shop make up. I love to shop make up I have so many lipsticks from NY BAE, stay quirky, i-amsterdam😍 this brands are so cheaper than lakme, make up revolution and mayblline. I purchased lakme argan oil lipstick for ₹750 and then after I purchased NY BAE argan oil infused matte lipstick they both are same for applications but NY BAE have good fragrance and long lasting formula than lakme also NY BAE is 5 times cheaper than lakme. I will always choose purplle brand lipsticks over lakme, make up revolution and mayblline. Thank you so much purplle. I’m so happy that I got this web sight. My friends also does shopping from here.

Arpita Shah

4 years ago

Response from developer

Dear Arpita, We're glad you liked our beauty shopping app. Your feedback inspires us a lot. Happy Shopping !!! Thanks & Regards, Purplle Customer Service Team.

❤️❤️

Good price

incy salam

4 years ago

👌🏻

Must add

opraj

4 years ago

Poor customer service followed by slow resolution time

So they delivered wrong products in first place. Then they took several mails to understand the issue. Then they asked to return the order (wrong and less products delivered against what was ordered). Then their delivery partner refused to take the order as quantity mentioned on return pick up was different from what I was giving, which was obvious since I got less and wrong product. Even after calling multiple times and mail chains, they fail to refund or send the correct products. I would suggest avoid this company and go for more trusted brands like Nykaa or even better purchase from brick and mortar stores.

Edit - One of the good souls at Purplle (Sufiyan Sheikh) made sure that my issue was revolved. He called me multiple times to understand the issue and update me about the resolution. Thanks to him, changing my rating from 1 to 5. Thank you for keeping customer service on point.

Neha0827