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Purplle - Beauty Shopping App

Purplle - Beauty Shopping App

Beauty Deals & Makeup Shopping

214K ratings
48 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • February 18, 2016
  • July 2, 2026

Developer

MANASH LIFESTYLE PRIVATE LIMITED
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Purplle - Beauty Shopping App screenshot #8 for iPhone
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About

Discover a vast selection of natural beauty and makeup products at affordable prices. Find genuine brands, read authentic reviews, and enjoy a hassle-free shopping experience with quick refunds. Explore skincare, makeup, haircare, and more for every need.

✓Explore 5000+ natural beauty products under Rs 400
✓Shop genuine brands like Lakme, Maybelline, L'Oreal
✓Find perfect matches for skincare and makeup
✓Read authentic customer reviews
✓Enjoy 2-day refunds
✓Access beauty tips and hacks
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What users say

Summarized from real user reviews of Purplle. Based on 214K reviews and a 4.6/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Shopping app.

Positive things

  • 💕Great deals and discounts
  • 🚚Fast delivery
  • 🤩Wide range of products
  • 👍Genuine and affordable products

Negative things

  • 🤬Poor customer service
  • 📦Unreliable delivery and logistics
  • 🚫Difficulty in returns and refunds
  • 🚧Expired/counterfeit products delivered
  • 🤕Damaged products delivered
See all reviews

What's New in Purplle

3.0.32

July 2, 2026

Added Bug fixes and enhancements

User reviews

Most RecentHighest RatedLowest Rated

No customer service

Why cant we get in contact with the customer service team. My order was not delivered due to bad address but then i wanted to cancel it and place again. They just called me to update the address and i waited for another day to get it delivered. But then again due to same reason it wasn’t delivered. So when they called me again i asked them to cancel it so that i could order again. They said they will but it wasn’t cancelled and I’m not able to get in contact with a person. In the app all we get is the chatbot which only gives the order status. Why isn’t there any customer service available. And I still did not get the products. I want to order it again to another address but its not cancelled it or they could’ve just dropped it at the nearby purplle store which i asked but they didn’t. It wasn’t even miles away.
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HmsbjkHmsbjk

Response from developer

Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Services are really bad

Ever since purplle was launched, I have like bought 20+ products on purplle. But over the years their services just keep getting worse. At first the delivery man used to be very very rude. And now I ordered all the essentials i needed before diwali and guess what! the order got cancelled on its own because a few products were “out of stock”. If they’re out of stock why list them on your platform?? And they have literally no customer support calling. Its just email and in that too its automated msgs only. I really liked this platform i hope they improve their services.
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Shreya ZanjeShreya Zanje

Response from developer

Dear Shreya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

worst return policy worst customer service

Okay, here's a review focusing on a bad return policy and unhelpful customer service for a damaged Dot & Key product purchased from Purplle:

## Purplle's Dot & Key Debacle: A Damaged Product and Zero Support

My recent purchase of a Dot & Key product from Purplle has been a complete disappointment. Upon receiving the package, I discovered the product was damaged – the packaging was torn, and the item itself showed signs of damage.

Attempting to initiate a return through Purplle's website proved to be a frustrating experience. The return policy is confusing, and the process is designed to make it difficult for customers to get a resolution. I spent a considerable amount of time trying to follow their instructions, only to find myself going in circles.

The customer support service was equally unhelpful. Reaching a representative was a challenge, and the responses I received were generic and unsupportive. The team seemed ill-equipped to handle my issue, and I was left feeling ignored and frustrated. Ultimately, I was stuck with a damaged Dot & Key product and no viable solution from Purplle. I strongly advise caution when purchasing from Purplle, especially if you're buying a product like Dot & Key
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Niketa SoniNiketa Soni

Response from developer

Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

Scam || Purplle Reurn Policy || Don’t Buy!

By mistake I ordered shade 120 classic ivory instead of 130. Because I was outside and I got confused with with the shade number. So I requested for a return. The product is in it’s original cobdition with original packaging. Now this people have rejected my return. And first thing I didn’t get any notification for the rejection. After couple of days when there was no communication from Purplle I checked in the app and I got to know that it has been rejected without any reason. I contacted their customer care and they requested again. And today is my last day of return and it has been rejected again. Today when I talked to the customer care they are saying this is not covered in our policy. Really disappointed and this is my last order from Purplle. If you are ordering from Purplle please make sure you are ordering what you actually want before ordering. Also don’t refer their app images for choosing shade. Image shows some other shade and actual color is different. Their return policy is a scam .
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Sri_DeSri_De

Response from developer

Dear Customer, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

It’s totally a spam app - “Purplle is not a trust worthy application”

I have purchased an annual Elite membership by paying 297₹ and I have order an item of 754₹, the status on the app shows delivered but the products weren’t delivered. So I continuously kept calling delivery person but he never answered the call and from the same day I tried reaching out to customer care and there was no response or proper support to reach out to the customer care. I use to get an automated call recording saying delivery failed press 1 for rescheduling the order and press 2 for the cancellation. Finally I got the customer care number with lot of research and reached out to them. The agent was telling me I should have reached out to them within 48hrs of time from the time of delivery. When the delivery itself isn’t happened, and I was getting an automated call. How can one think or reach out to agent within 48hrs and asked me to check with delivery service, the one who is not answering the call. Point is they are not using the trusted delivery services to deliver the product, is it a customer duty to check repeatedly on the delivery service. If that is the case the customer can go to the offline shop directly and make a purchase. What is the point of this application?
“Purplle is not a trust worthy application”
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Arya AbhiArya Abhi

Response from developer

Dear Arya, We apologize for any inconvenience you may have experienced. We are here to assist you with your issue. Kindly provide us with the details of your concern through customer support on the application by clicking on "Contact Us"- "Write to us" and "Chat with us.

See 43 more reviews

User experience

🐞

Reported Bugs

3 issues

Inability to cancel orders

Bug

Delivery agent access to customer personal numbers

Bug

Inconsistent product information and pricing

Bug
✨

Requested Features

4 requests

Improve return and refund policies

Feature

Enhance customer support channels

Feature

Ensure reliable and timely delivery

Feature

Implement strict quality control measures

Feature

FAQ

What kind of products can I find on this app?

You can find a wide variety of beauty and cosmetic products, including natural skincare, makeup, haircare, nail care, bath and body products, perfumes, and men's grooming items. The app also offers products for moms and babies.

Are the brands on the app genuine?

Yes, the app features genuine brands such as Wow Skin Science, Mamaearth, Good Vibes, Lakme, Maybelline, and L'Oreal, among many others. You can shop with confidence knowing you are purchasing authentic products.

How does the refund policy work?

If you change your mind after shopping, the app offers a refund of your payment within just 2 days. This ensures a hassle-free shopping experience and customer satisfaction.

What are the benefits of using this app for shopping?

The app offers pocket-friendly prices, discounts, and the best prices on the internet for beauty products. You can also explore a new shopping experience with shopping guides, beauty tips, and makeup hacks.

Is there a loyalty program or special membership?

The app mentions an 'Elite' club which offers benefits like 12 months of free shipping. Details about joining and other potential membership benefits would be available within the app.