Poor Customer support
Very disappointing experience. I have raised my concern multiple times, but the company has been completely unresponsive. It’s been over 20 days, and they have neither answered my questions nor provided any resolution. The lack of communication and customer support is extremely unprofessional. I would not recommend dealing with a company that ignores its customers like this. The concern is that the quality of the bag I ordered was not as per the standards, so I wanted to return it First of all the Delievery only did not get Mark and now when I am trying to have a word with the customer support, they are least bothered to answer my calls, and I have a pendency of ₹6500 on Tatacliq as the product is also of no use to me, and it’s a total wastage of money. I have spent on this product.
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Response from developer
Hi Bhavi, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance> Select your appropriate Issue>Submit. Vijay Team TATA CLiQ Luxury
Trust TaTa no more
T still stands capital aas we still trust TaTa blindly a lot because of legacy. A got small because of losing trust day by day.. bad experiences make you aware and ask you to explore something else.. so uninstalling this CLiQ luxe app with a CLiQ of button n would go with AJIO luxe or myntra LUXE.. Myntra still has a best customer friendly and trustworthy services to resolve issues of genuine and loyal buyers..At CLiQ experienced a fraud in service in buying a luxe swiss watch ..n pathetically no resolution n proper n justified response .. disgusting and ridiculous.. that’s why already stopped n closed Nue credit card unisntalling 1 mg n other TaTa apps .. since 2 years already blacklisted Tanishq n now zero association with any TATA product . EVEN stoped MF SIP. Will hate more in future and try to see all my acquaintances to do the same.
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Response from developer
Hi Sid, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance> Select your appropriate Issue>Submit. Gaurav Team Tata CLiQ Luxury
Fraud
Very disappointing experience with Tata CLiQ.
I ordered the Puma Women’s White & Pure Magenta Deviate NITRO Elite 3 Running Shoes. The shoes were genuine, but the size was slightly big, so I requested a size exchange. I only tried them on indoors for about five minutes to check the fit. They were never worn outside and were returned in the same condition.
After the product was picked up, I waited seven days only to receive an email stating that the quality check had failed, my exchange request had been cancelled, and I would receive neither an exchange nor a refund. No detailed reason or quality check report was provided.
This is extremely frustrating. Customers should not be penalized for simply trying on a pair of shoes to check the size. Rejecting an exchange without transparent evidence and leaving the customer without a resolution is unacceptable.
I expected much better customer service from Tata CLiQ. Until this issue is resolved, I cannot recommend shopping here.
I ordered the Puma Women’s White & Pure Magenta Deviate NITRO Elite 3 Running Shoes. The shoes were genuine, but the size was slightly big, so I requested a size exchange. I only tried them on indoors for about five minutes to check the fit. They were never worn outside and were returned in the same condition.
After the product was picked up, I waited seven days only to receive an email stating that the quality check had failed, my exchange request had been cancelled, and I would receive neither an exchange nor a refund. No detailed reason or quality check report was provided.
This is extremely frustrating. Customers should not be penalized for simply trying on a pair of shoes to check the size. Rejecting an exchange without transparent evidence and leaving the customer without a resolution is unacceptable.
I expected much better customer service from Tata CLiQ. Until this issue is resolved, I cannot recommend shopping here.
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Misleading Website & Extremely Disappointing Experience
I had a very disappointing experience with this website. I ordered a bag, but after making the payment, I received a completely different product. This is unacceptable and highly misleading.
What made the experience even worse is that there is no effective way to contact customer support. I have been trying to reach the helpline number provided on the website for several days, but no one has answered my calls.
The website is not user-friendly, and the overall customer experience is extremely poor. Based on my experience, I would not recommend purchasing from this brand.
What made the experience even worse is that there is no effective way to contact customer support. I have been trying to reach the helpline number provided on the website for several days, but no one has answered my calls.
The website is not user-friendly, and the overall customer experience is extremely poor. Based on my experience, I would not recommend purchasing from this brand.
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Very disappointing delivery service
I had a very frustrating experience with Tata CLiQ Luxury’s delivery service. My order was supposed to be delivered on 26 June, but despite the parcel being out for delivery, it was never delivered. The delivery agent called but remained silent, and when I called back, my calls were declined. There was no proper communication or explanation.
The app simply marked the order as “Rescheduled” and pushed the delivery date to 28 June without giving a clear reason. This is especially frustrating because I will be traveling out of state soon, and repeated delivery delays make it difficult to receive my order. Customers shouldn’t have to keep changing their plans because of poor delivery management.
For a premium shopping platform, I expected much better customer service, transparent tracking, and reliable communication. I hope Tata CLiQ Luxury improves its logistics and ensures delivery partners communicate properly with customers instead of leaving them guessing.
The app simply marked the order as “Rescheduled” and pushed the delivery date to 28 June without giving a clear reason. This is especially frustrating because I will be traveling out of state soon, and repeated delivery delays make it difficult to receive my order. Customers shouldn’t have to keep changing their plans because of poor delivery management.
For a premium shopping platform, I expected much better customer service, transparent tracking, and reliable communication. I hope Tata CLiQ Luxury improves its logistics and ensures delivery partners communicate properly with customers instead of leaving them guessing.
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Response from developer
Hi Cristroy, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance>Select your appropriate Issue>Submit. Swathi Team TATA CLiQ Luxury
