Poor Customer support
Very disappointing experience. I have raised my concern multiple times, but the company has been completely unresponsive. It’s been over 20 days, and they have neither answered my questions nor provided any resolution. The lack of communication and customer support is extremely unprofessional. I would not recommend dealing with a company that ignores its customers like this. The concern is that the quality of the bag I ordered was not as per the standards, so I wanted to return it First of all the Delievery only did not get Mark and now when I am trying to have a word with the customer support, they are least bothered to answer my calls, and I have a pendency of ₹6500 on Tatacliq as the product is also of no use to me, and it’s a total wastage of money. I have spent on this product.
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Response from developer
Hi Bhavi, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance> Select your appropriate Issue>Submit. Vijay Team TATA CLiQ Luxury
Trust TaTa no more
T still stands capital aas we still trust TaTa blindly a lot because of legacy. A got small because of losing trust day by day.. bad experiences make you aware and ask you to explore something else.. so uninstalling this CLiQ luxe app with a CLiQ of button n would go with AJIO luxe or myntra LUXE.. Myntra still has a best customer friendly and trustworthy services to resolve issues of genuine and loyal buyers..At CLiQ experienced a fraud in service in buying a luxe swiss watch ..n pathetically no resolution n proper n justified response .. disgusting and ridiculous.. that’s why already stopped n closed Nue credit card unisntalling 1 mg n other TaTa apps .. since 2 years already blacklisted Tanishq n now zero association with any TATA product . EVEN stoped MF SIP. Will hate more in future and try to see all my acquaintances to do the same.
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Response from developer
Hi Sid, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance> Select your appropriate Issue>Submit. Gaurav Team Tata CLiQ Luxury
Fraud
Very disappointing experience with Tata CLiQ.
I ordered the Puma Women’s White & Pure Magenta Deviate NITRO Elite 3 Running Shoes. The shoes were genuine, but the size was slightly big, so I requested a size exchange. I only tried them on indoors for about five minutes to check the fit. They were never worn outside and were returned in the same condition.
After the product was picked up, I waited seven days only to receive an email stating that the quality check had failed, my exchange request had been cancelled, and I would receive neither an exchange nor a refund. No detailed reason or quality check report was provided.
This is extremely frustrating. Customers should not be penalized for simply trying on a pair of shoes to check the size. Rejecting an exchange without transparent evidence and leaving the customer without a resolution is unacceptable.
I expected much better customer service from Tata CLiQ. Until this issue is resolved, I cannot recommend shopping here.
I ordered the Puma Women’s White & Pure Magenta Deviate NITRO Elite 3 Running Shoes. The shoes were genuine, but the size was slightly big, so I requested a size exchange. I only tried them on indoors for about five minutes to check the fit. They were never worn outside and were returned in the same condition.
After the product was picked up, I waited seven days only to receive an email stating that the quality check had failed, my exchange request had been cancelled, and I would receive neither an exchange nor a refund. No detailed reason or quality check report was provided.
This is extremely frustrating. Customers should not be penalized for simply trying on a pair of shoes to check the size. Rejecting an exchange without transparent evidence and leaving the customer without a resolution is unacceptable.
I expected much better customer service from Tata CLiQ. Until this issue is resolved, I cannot recommend shopping here.
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Misleading Website & Extremely Disappointing Experience
I had a very disappointing experience with this website. I ordered a bag, but after making the payment, I received a completely different product. This is unacceptable and highly misleading.
What made the experience even worse is that there is no effective way to contact customer support. I have been trying to reach the helpline number provided on the website for several days, but no one has answered my calls.
The website is not user-friendly, and the overall customer experience is extremely poor. Based on my experience, I would not recommend purchasing from this brand.
What made the experience even worse is that there is no effective way to contact customer support. I have been trying to reach the helpline number provided on the website for several days, but no one has answered my calls.
The website is not user-friendly, and the overall customer experience is extremely poor. Based on my experience, I would not recommend purchasing from this brand.
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Very disappointing delivery service
I had a very frustrating experience with Tata CLiQ Luxury’s delivery service. My order was supposed to be delivered on 26 June, but despite the parcel being out for delivery, it was never delivered. The delivery agent called but remained silent, and when I called back, my calls were declined. There was no proper communication or explanation.
The app simply marked the order as “Rescheduled” and pushed the delivery date to 28 June without giving a clear reason. This is especially frustrating because I will be traveling out of state soon, and repeated delivery delays make it difficult to receive my order. Customers shouldn’t have to keep changing their plans because of poor delivery management.
For a premium shopping platform, I expected much better customer service, transparent tracking, and reliable communication. I hope Tata CLiQ Luxury improves its logistics and ensures delivery partners communicate properly with customers instead of leaving them guessing.
The app simply marked the order as “Rescheduled” and pushed the delivery date to 28 June without giving a clear reason. This is especially frustrating because I will be traveling out of state soon, and repeated delivery delays make it difficult to receive my order. Customers shouldn’t have to keep changing their plans because of poor delivery management.
For a premium shopping platform, I expected much better customer service, transparent tracking, and reliable communication. I hope Tata CLiQ Luxury improves its logistics and ensures delivery partners communicate properly with customers instead of leaving them guessing.
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Response from developer
Hi Cristroy, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance>Select your appropriate Issue>Submit. Swathi Team TATA CLiQ Luxury
Disappointed!! They give used torn non branded products in the name of original brands
I ordered a size 6 adidas original superstar shoe, but I received some footpath brand used worn and torn shoe in its place … jist after receiving, within 10 minutes I contacted the customer service and raised the complaint and they told me that they have opened the return portal but the delivery guy who came for return couldn’t accept the product cause it didn’t match but they’ve sold me a different used and torn product …I had to deal so much with the customer service but still of no help until now… it is such a scam site selling branded products and stealing money … so so s disappointed and disgusted…
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Terrible service
I received an item I ordered in a wooden crate sealed with screws. According to Tata cliq luxury breaking open a wooden crate with a crowbar is a luxury experience!!! Never ordering from this company again
Response from developer
Hi Arpita, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance> Select your appropriate issue>Submit. Gaurav Team Tata CLiQ Luxury
Handbag measurements update
Amazing app with easy access to luxurious brands.
It would be great if you could update the measurements for all the handbags, wallets, crossbody bags, etc as it would be easy for all your customers to order the products.
Thank you!
It would be great if you could update the measurements for all the handbags, wallets, crossbody bags, etc as it would be easy for all your customers to order the products.
Thank you!
Response from developer
Dear Customer, We're thrilled with the review you gave us, but we'd love for you to add some more stars! Anmol Team Tata CLiQ Luxury
Unreliable services
I had ordered a product because the app showed delivery on mar 14 the next day. On march 14 I even got an sms saying I will get it by march 14. Suddenly by afternoon when I called to check the status the support staff told me it would reach me only by march 17. This created a problem for me as I am planning to leave town by march 15. Now they are refusing to send on time or even cancel the order. This is unfair because they have broken a promise and not even willing to cancel the order even if it is their mistake. Forget getting any compensation for the loss I am facing due to not receiving the product on promised delivery time. Hope the team takes note of this complaint and acts promptly.
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Very Poor Experience – No Resolution Even After 2+ Wee
I had a very disappointing experience with Tata CLiQ Luxury, which I did not expect from a platform backed by the Tata brand.
I ordered a pair of shoes on 23rd February and received the delivery on 25th February. However, the size delivered was completely wrong. I had ordered size 10, but I received size 13.
I returned the product immediately on 26th February, expecting a quick replacement. Today is 12th March, and I still have no replacement, no clear update, and no proper response from their team.
I have called customer support many times, and every time I hear the same scripted response:
“We are raising a complaint and you will get an update in 3 days.”
Those 3 days never arrive, and no one seems to have any real information about my order. It feels like customers are just being pushed around with generic replies instead of actually solving the problem.
For a platform that markets itself as a luxury shopping experience, this level of service is unacceptable. Delivering the wrong product size and then taking more than two weeks without resolution shows a serious lack of accountability and customer care.
This experience has completely broken my trust in Tata CLiQ Luxury. I would strongly advise others to think carefully before ordering from here.
I ordered a pair of shoes on 23rd February and received the delivery on 25th February. However, the size delivered was completely wrong. I had ordered size 10, but I received size 13.
I returned the product immediately on 26th February, expecting a quick replacement. Today is 12th March, and I still have no replacement, no clear update, and no proper response from their team.
I have called customer support many times, and every time I hear the same scripted response:
“We are raising a complaint and you will get an update in 3 days.”
Those 3 days never arrive, and no one seems to have any real information about my order. It feels like customers are just being pushed around with generic replies instead of actually solving the problem.
For a platform that markets itself as a luxury shopping experience, this level of service is unacceptable. Delivering the wrong product size and then taking more than two weeks without resolution shows a serious lack of accountability and customer care.
This experience has completely broken my trust in Tata CLiQ Luxury. I would strongly advise others to think carefully before ordering from here.
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Response from developer
Hi Sid, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance>Select your appropriate Issue>Submit. Swathi Team TATA CLiQ Luxury
Some suppliers are not upto the mark
I have had to send back clothing items in the past coz the wrong size was delivered . Other than this , the site delivers good high quality goods
Response from developer
Dear Customer, Your input is greatly appreciated. Rest assured, your feedback will be communicated internally as we continuously work towards enhancing our customer experience and we're thrilled with the rating you gave us, but we'd love for you to add some more stars! Swathi Team TATA CLiQ Luxury
Worst logistics
You order something and it takes a long time to get it delivered. You return something, it gets picked up quickly, but again the pick up, return to seller, quality check and what not takes even more time. This app is good, but what I hate the most is its supply timeline. Extremely slow service when it comes to the logistics. Its time to better shift your focus from BlueDart to some other delivery partner. I’m extremely disappointed by this. My return has been picked up on 18th April and it is 26th April and looks like the product is stuck somewhere. Doesn’t move further for the quality check process.
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Bad return policy
They cheat customers when you order items with high price. My brother ordered a jacket of Tommy Hilfiger. We received very bad quality product. Now we are trying to return it, they are declining it and saying the product you are returning does not meet our quality check standard. We are returning the same product which we received but they are denying it. They don’t have any proper customer care number. Now the jacket is useless. This was the last time I bought something from Tata cliq. Now will never buy in future. Think multiple times before buying something from them. Very bad experience.
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Terrible service
Order not delivered even past delivery date
Response from developer
Hi Arpitaa, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance>Select your appropriate Issue>Submit. Anmol Team Tata CLiQ Luxury
Disappointed.( pls help maybe ?)
I am extremely disappointed with my experience on TataCliq Luxury. I ordered a Puma jacket, and the product that arrived was the wrong size. On the same day I received it, I immediately contacted customer care, and they assured me that a replacement would be arranged and that I would receive the correct size soon.
I was given a replacement date of 28th, so I waited. But unexpectedly, on the 24th, the replacement was cancelled without my knowledge or permission. There was no message, no confirmation, no call, and yet the system showed that the cancellation happened “with my consent,” which is completely false. I was busy that day, and I never received any call from TataCliq.
When I contacted customer care again, they claimed they had tried to reach me—which is untrue and then informed me that my replacement could no longer be initiated. The only option left was to return the product and take a refund. I agreed because I had no other choice.
They told me that the return option would appear within a few minutes. It has now been two days, and the return option is still not showing on the app or website. I have refreshed, checked multiple times, and even contacted customer care again, but all they tell me is to “wait.” They say they have opened the return window for me, but on my side, there is still no return option at all. At this point, I’m stuck with a wrong-sized product that I cannot replace or return. This entire experience has been extremely frustrating.
I was given a replacement date of 28th, so I waited. But unexpectedly, on the 24th, the replacement was cancelled without my knowledge or permission. There was no message, no confirmation, no call, and yet the system showed that the cancellation happened “with my consent,” which is completely false. I was busy that day, and I never received any call from TataCliq.
When I contacted customer care again, they claimed they had tried to reach me—which is untrue and then informed me that my replacement could no longer be initiated. The only option left was to return the product and take a refund. I agreed because I had no other choice.
They told me that the return option would appear within a few minutes. It has now been two days, and the return option is still not showing on the app or website. I have refreshed, checked multiple times, and even contacted customer care again, but all they tell me is to “wait.” They say they have opened the return window for me, but on my side, there is still no return option at all. At this point, I’m stuck with a wrong-sized product that I cannot replace or return. This entire experience has been extremely frustrating.
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Response from developer
Hi Rini, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select Request Assistance>Select your appropriate Issue>Submit. Anushka Team Tata CLiQ Luxury
Worst customer service
I placed my order 10 days in advance, with the original delivery date set for 5 days ago. For the last 3 days, the status kept showing “out for delivery” but the package never arrived. This was meant to be a gift, and the repeated delays completely ruined the purpose.
Every time I reached out, customer support simply told me to “wait” — first for delivery, then even to cancel the order (another 3–5 days!). No accountability, no resolution, just empty reassurances.
Extremely unprofessional and frustrating experience. If you’re ordering something important, especially as a gift, I’d strongly advise against relying on this service.
Every time I reached out, customer support simply told me to “wait” — first for delivery, then even to cancel the order (another 3–5 days!). No accountability, no resolution, just empty reassurances.
Extremely unprofessional and frustrating experience. If you’re ordering something important, especially as a gift, I’d strongly advise against relying on this service.
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Worst customer service and logistics and everything about this company is just below the bar
Recently, I ordered Shoes from this stupid application. They did not deliver it until I called them and told him that where is my product. They said will deliver it within two days and already it was delayed for four days and then I was told that that they were out of stock and at the same time, I was able to order the same size same shoes at the same location. They made that available at a higher price. than what I had bought previously. You guys have been worst at delivering a good customer service, and I have been experiencing this with a lot of other tata products.
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Terrible service
I received a used Charles and Keith bag, the labels were torn and found inside the bag, there was dust all over the bag, showed it to the customer support and they said they would do a replacement. Clicked the replacement option only to find it’s not serviceable in my pincode. Then the support executive asked to me to try other pincode maybe someplace where my friends or family would be able to take it on my behalf, tried 10 other pincodes none of them were serviceable. They don’t check before delivering your products just a fancy box and nothing else. No accountability on their end.
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Very Disappointed – Received Leaked & Possibly Duplicate Perfume
I had high expectations when ordering a premium perfume from Tata Cliq, assuming the platform would maintain strict quality standards. Unfortunately, my experience has been extremely disappointing.
The product I received was either a duplicate/fake or completely mishandled. The perfume bottle was leaking, packaging was damaged, and the fragrance itself did not match the original scent I’ve used before. This clearly raises concerns about authenticity and storage.
What’s worse is the lack of proper resolution—no proactive support, no quality check assurance, and no accountability from the seller or platform.
For a platform claiming to sell premium and branded products, this is unacceptable. I hope Tata Cliq seriously improves its product verification and seller standards. Until then, I cannot recommend buying perfumes from here. Prime spot private ltd big robber and busted company I fight in court don’t buy guys pls I have a proof thanks.
The product I received was either a duplicate/fake or completely mishandled. The perfume bottle was leaking, packaging was damaged, and the fragrance itself did not match the original scent I’ve used before. This clearly raises concerns about authenticity and storage.
What’s worse is the lack of proper resolution—no proactive support, no quality check assurance, and no accountability from the seller or platform.
For a platform claiming to sell premium and branded products, this is unacceptable. I hope Tata Cliq seriously improves its product verification and seller standards. Until then, I cannot recommend buying perfumes from here. Prime spot private ltd big robber and busted company I fight in court don’t buy guys pls I have a proof thanks.
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Search error
Search doesn’t work. Browsing doesn’t work. Useless app.
Response from developer
Dear Customer, We never intended you to have such an unpleasant experience. Apologies for the same. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select Support>select request Assistance>Select your appropriate Issue>Submit it. Swathi Team Tata CLiQ Luxury
