Fantastic app
Glitchy
Updated to five stars for excellent customer service.
I’ve been buying their Puzzler magazines for the past fifty years. But sometimes that’s not enough. Hence I downloaded the App.
Response from developer
Hi there, thank you for contacting, and for taking the time to leave us a review. I'm sorry that you're experiencing problems with freezing. We haven't been able to replicate this error ourselves, and so there may be a technical error with your version of our app. Would you be able to try uninstalling and reinstalling our app to see if this solves the problem? Thank you, Michael, Customer Experience Team.
Event puzzles have disappeared… again
Response from developer
Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.
Misleading advertising
What they didn’t mention is that it NOT free to play.
Unable to change difficulty
Response from developer
Thank you for your feedback! We're sorry to hear that you're not finding the puzzles to be challenging enough, and we really appreciate you sharing your thoughts with us. You can find further instruction for Cell Block puzzles on www.puzzler.com/puzzles-a-z/cell-block. If you have any other feedback or thoughts you'd like to share, please do not hesitate to share your feedback with us on www.puzzlerapp.com. Joanna, Customer Experience Team.
