Puzzler User Reviews

Customer Experience

Positive experience42.6% of reviews
Neutral14.8% of reviews
Negative experience42.6% of reviews

~ Based on 54 written reviews from the US App Store.

What users say

Is Puzzler Safe?

Not enough ratings yet to assess Puzzler.

Is Puzzler Legit?

Puzzler: Word & Number Games appears to be a legitimate app. AppsHunter Legitimacy Score for Puzzler is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Misleading advertising

They are correct that it’s free to download and last time I did in fact download it free.
What they didn’t mention is that it NOT free to play.

Unable to change difficulty

Puzzle variety is good but some are too easy and there is no option to change the difficulty. In Cell Block there’s no instruction on how to choose an odd number of cells and I can’t work out how it works. Introductions are not clear.

Response from developer

Thank you for your feedback! We're sorry to hear that you're not finding the puzzles to be challenging enough, and we really appreciate you sharing your thoughts with us. You can find further instruction for Cell Block puzzles on www.puzzler.com/puzzles-a-z/cell-block. If you have any other feedback or thoughts you'd like to share, please do not hesitate to share your feedback with us on www.puzzlerapp.com. Joanna, Customer Experience Team.

Used to be great

This used to be literally the best puzzle app out there. You pay (in-game currency) to unlock a puzzle but get the same amount of coins rewarded once the puzzle is completed, so I never ran out, and you could go back to archived games from weeks you missed. Always fun and it was ad-free. Now I don’t know if it was a glitch that my version was ad-free, but all of a sudden I now get an ad after every puzzle I play, and it has truly ruined the experience. It was one of the only ad-free puzzle apps out there, I loved it and I would literally spent hours on it, but now it’s ruined. I hate this era of hounding users with ads.
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Response from developer

Thank you for your review. If you'd ever like to upgrade and become a Puzzler+ subscriber, you'll get to enjoy an ad-free experience, free access to over 25 daily new puzzles, free access to the entire archive, replaying completed puzzles, extra rewards and a flexible subscription - cancel at any time. Thanks again for sharing your thoughts with us! Joanna, Customer Experience Team.

New Games Don’t Work

If you’ve paid for the annual subscription, the new games don’t work for some reason.
Emailed the app developer and no response.

Response from developer

Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.

Good and Bad

I enjoy this app - the puzzles are good and I subscribe monthly. I was looking forward to the new ‘Event’ puzzles - a new feature in the latest update.
There’s a countdown clock now in the bottom corner of the home screen showing when the next ‘Event’ puzzles will be available but for several days now I’ve tried to open these new puzzles but NOTHING happens when you tap on them - they don’t work!! What could be great puzzle app is still only a good puzzle app. Developers- please fix this!
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Response from developer

Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.

Event puzzles don’t load

Can’t play the new event puzzles - nothing happens when I click on them. Have emailed the address to report it but no response.

Response from developer

Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.

Now happy

I have been playing these games for months. There is a great selection of daily logic and word puzzles. They recently had a program error but that is now fixed.

Response from developer

Thank you for your message about the Puzzler App! We’re aware of a technical issue affecting most of the puzzles at the moment and are really sorry for the disruption. Our team is on it and we’ll have everything back up and running as soon as possible. If you have any questions in the meantime, please do let me know! Joanna, Customer Experience Team.

Features Deleted!

Was really enjoying this app daily but now the last two days all games have disappeared and only Wordsearch and Cryptic Crossword remain? Will they come back or is this a way of trying to persuade me to subscribe?

Response from developer

Thank you for your message about the Puzzler App! We’re aware of a technical issue affecting most of the puzzles at the moment and are really sorry for the disruption. Our team is on it and we’ll have everything back up and running as soon as possible. If you have any questions in the meantime, please do let me know! Joanna, Customer Experience Team.

Logged out of app

Help me

Response from developer

Hi Sparky, I'm sorry to hear that you've been logged out of the Puzzler app. You should be able to log back in on a registered account or as a guest. Are you still having difficulty getting logged back in? Joanna, Customer Experience Team.

Codewords

Why is this puzzle no longer available. It’s a really good game but now tells me I’m not connected to the internet, when in fact all my other devices are fine. It’s really disappointing.

Response from developer

Hi there! Thank you for taking the time to leave a review and feedback! I'm sorry to hear that you're having difficulty accessing Codewords, the Codewords puzzles are still available to play. If you have already made sure that the device you are using to access the Puzzler app has a stable internet connection, are you able to please also double check to see if either the app or your device needs an update, and that your device meets the minimum requirements for the Puzzler app? If this is true and you've got the latest update for both, please do not hesitate to reach out to us on www.puzzlerapp.com, so that we can assist further! Kindest regards, Joanna, Customer Experience Team.

Big disappointment

I had the iPad versions of some of these games where you could purchase additional packs and really enjoyed playing. This is a huge let down and the endless ads after each game drove me mad! Uninstalled it in the end

used to be okay

i liked the game design and the variety of games even though i would only mainly play 4 or 5 of the games. Recently the game just does not fully load, it goes straight to a screen with all the games and they’re stuck on the same one every day. Still does this after deleting and redownloading. Can’t tell if this is a glitch or the game is just supposed to be like this now, but can’t really play anymore
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Response from developer

Hi there, thank you for your feedback! I'm sorry to hear about the error that you're running into with the Puzzler app! The games should be updated each day, and they do appear to be updating on our end. Are you able to please double check to see if the device that you're using requires an update? Please also make sure that you have a stable Wi-Fi connection. If you're still having problems with the app after this, please let us know! Joanna, Customer Experience Team.

Refused to work after viewing video

I was already disappointed that the old sudoku puzzler app was no longer supported as I loved it. Then I find this inferior replacement app which doesn’t have the same easy game play, isn’t designed for iPads and doesn’t offer the option to buy puzzles, you have to win coins or watch videos. I gave it a chance, watched a video to access a puzzle. And it just froze on the video, wouldn’t let me back to the puzzle. I have now deleted it. What a disappointment. Give us back our old apps!
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Response from developer

Hi there, thank you for your feedback and for taking the time to review our Puzzler app. I'm sorry to hear that it's not working properly for you! You should be able to buy Puzzle Tokens in the shop page of the app, and you can use these to unlock different puzzles to play. You can also earn tokens by visiting the app each day. I hope that this helps, and I have passed your feedback along to our development team to review. In the meantime, would you be able to please check to ensure that your device doesn't need an update? Joanna, Customer Experience Team.

Awesome!!!!!!!!

Without a doubt, cruciverbalist’s favourite app. I miss the earlier version and its (annoying) theme music lol

Love the Game

But…. When I updated the version it will not open please please please fix it. I miss playing.

Response from developer

Hi there! Thank you for your review, I'm so glad to hear that you are enjoying puzzling! I'm excited to confirm that version 1.1.2 has now been released, so if you can make sure that your app has now updated to the latest version, I hope that will mean that you are able to return to playing! Joanna, Customer Experience Team.

Finally

The best crossword and sudoku app on the App Store. Why did it take so long to come out!

Not working

App not working since latest update. It just stays on the loading screen

Response from developer

Hi there! Thank you for taking the time to leave us a review and feedback. Our team are aware of this issue and are working hard to resolve the problem, keep an eye on the app for updates! Kindest regards, Joanna, Customer Experience Team.

Won’t load

I was forced to update the app and now it doesn’t open and I’ve lost access to the tokens I paid for

Response from developer

Hi there! Thank you for leaving us a review and feedback. Our team are aware of this problem and are on the case, check back in on the app soon for updates! Kindest regards, Joanna, Customer Experience Team.

Rewards not given.

Addicted to puzzler, I love doing the word search and cross words. However the daily tokens are never received, I’ll watch an ad to get more tokens and rarely do they actually come through.

Response from developer

Hi there! Thank you for taking the time to leave feedback. I'm so sorry to hear that you're having difficulty receiving your daily tokens, please make sure that you are claiming your rewards from the piggy bank! Kindest regards, Joanna, Customer Experience Team.

great app, can’t play

i really enjoyed using this app when i first got it because each puzzle gave a reward of the amount it cost to play however after about a week it stopped rewarding me with that and now the only way to get tokens with which to play puzzles is to wait for my one free puzzle a day, buy tokens, or subscribe to the paid version which has drastically decreased my enjoyment of the app. instead of it being something to help me relax and have fun, i now have to wait an entire day between each puzzle and choose very carefully which puzzle i play each day. I am very disappointed and barely use the app anymore.
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