Misleading advertising
What they didn’t mention is that it NOT free to play.
Unable to change difficulty
Response from developer
Thank you for your feedback! We're sorry to hear that you're not finding the puzzles to be challenging enough, and we really appreciate you sharing your thoughts with us. You can find further instruction for Cell Block puzzles on www.puzzler.com/puzzles-a-z/cell-block. If you have any other feedback or thoughts you'd like to share, please do not hesitate to share your feedback with us on www.puzzlerapp.com. Joanna, Customer Experience Team.
Used to be great
Response from developer
Thank you for your review. If you'd ever like to upgrade and become a Puzzler+ subscriber, you'll get to enjoy an ad-free experience, free access to over 25 daily new puzzles, free access to the entire archive, replaying completed puzzles, extra rewards and a flexible subscription - cancel at any time. Thanks again for sharing your thoughts with us! Joanna, Customer Experience Team.
New Games Don’t Work
Emailed the app developer and no response.
Response from developer
Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.
Good and Bad
There’s a countdown clock now in the bottom corner of the home screen showing when the next ‘Event’ puzzles will be available but for several days now I’ve tried to open these new puzzles but NOTHING happens when you tap on them - they don’t work!! What could be great puzzle app is still only a good puzzle app. Developers- please fix this!
Response from developer
Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.
Event puzzles don’t load
Response from developer
Hi there, thanks for taking the time to leave a review. I'm sorry to hear that are having difficulty accessing the Events puzzles! We are working to release version 1.2.4 of the Puzzler app as soon as possible, which will contain a fix for this problem. I'm so sorry for the inconvenience! If you would like to discuss this any further, or if you would like any more assistance, please do not hesitate to reach out to us at puzzler@dcthomson.co.uk. Joanna, Customer Experience Team.
Now happy
Response from developer
Thank you for your message about the Puzzler App! We’re aware of a technical issue affecting most of the puzzles at the moment and are really sorry for the disruption. Our team is on it and we’ll have everything back up and running as soon as possible. If you have any questions in the meantime, please do let me know! Joanna, Customer Experience Team.
Features Deleted!
Response from developer
Thank you for your message about the Puzzler App! We’re aware of a technical issue affecting most of the puzzles at the moment and are really sorry for the disruption. Our team is on it and we’ll have everything back up and running as soon as possible. If you have any questions in the meantime, please do let me know! Joanna, Customer Experience Team.
Logged out of app
Response from developer
Hi Sparky, I'm sorry to hear that you've been logged out of the Puzzler app. You should be able to log back in on a registered account or as a guest. Are you still having difficulty getting logged back in? Joanna, Customer Experience Team.
Codewords
Response from developer
Hi there! Thank you for taking the time to leave a review and feedback! I'm sorry to hear that you're having difficulty accessing Codewords, the Codewords puzzles are still available to play. If you have already made sure that the device you are using to access the Puzzler app has a stable internet connection, are you able to please also double check to see if either the app or your device needs an update, and that your device meets the minimum requirements for the Puzzler app? If this is true and you've got the latest update for both, please do not hesitate to reach out to us on www.puzzlerapp.com, so that we can assist further! Kindest regards, Joanna, Customer Experience Team.
Big disappointment
used to be okay
Response from developer
Hi there, thank you for your feedback! I'm sorry to hear about the error that you're running into with the Puzzler app! The games should be updated each day, and they do appear to be updating on our end. Are you able to please double check to see if the device that you're using requires an update? Please also make sure that you have a stable Wi-Fi connection. If you're still having problems with the app after this, please let us know! Joanna, Customer Experience Team.
Refused to work after viewing video
Response from developer
Hi there, thank you for your feedback and for taking the time to review our Puzzler app. I'm sorry to hear that it's not working properly for you! You should be able to buy Puzzle Tokens in the shop page of the app, and you can use these to unlock different puzzles to play. You can also earn tokens by visiting the app each day. I hope that this helps, and I have passed your feedback along to our development team to review. In the meantime, would you be able to please check to ensure that your device doesn't need an update? Joanna, Customer Experience Team.
Awesome!!!!!!!!
Love the Game
Response from developer
Hi there! Thank you for your review, I'm so glad to hear that you are enjoying puzzling! I'm excited to confirm that version 1.1.2 has now been released, so if you can make sure that your app has now updated to the latest version, I hope that will mean that you are able to return to playing! Joanna, Customer Experience Team.
Finally
Not working
Response from developer
Hi there! Thank you for taking the time to leave us a review and feedback. Our team are aware of this issue and are working hard to resolve the problem, keep an eye on the app for updates! Kindest regards, Joanna, Customer Experience Team.
Won’t load
Response from developer
Hi there! Thank you for leaving us a review and feedback. Our team are aware of this problem and are on the case, check back in on the app soon for updates! Kindest regards, Joanna, Customer Experience Team.
Rewards not given.
Response from developer
Hi there! Thank you for taking the time to leave feedback. I'm so sorry to hear that you're having difficulty receiving your daily tokens, please make sure that you are claiming your rewards from the piggy bank! Kindest regards, Joanna, Customer Experience Team.
