Scammers
This app was great for the first part of using it. Then they got money hungry I guess and deactivated my account and kept all of my journal entries locked until I paid to buy a book of the journal entries or a membership when it originally had been free, when I finally caved and paid $30 for a book, they send me a notification that says my book is printing and will send me a notification when it ships. Even though I had been upset I was excited to get this until it was almost a month later and I never got a shipping notification, so I reached out. They said they sent me a pdf instead…. This wasn’t explicitly stated that I wouldn’t be also receiving the physical copy like they misleadingly made it sound. So for $30 I might get to see my children’s memories I logged again… and the pdf also says it is “non-printable”. This company took my journal entries hostage and scammed me into paying a ransom for something I never received. I do not recommend, go look for another app or buy a physical journal. These are dirty liars and scammers. 👎🏼
To the response- yeah, you didn’t answer for keeping the memories “hostage”. You locked the journal entries until you could force payment to get them back. DIRTY. It’s not like you locked the account just for further use or anything- you kept the journal entries hidden until paid. Not a family focused app, just money focused. No warning before either.
To the response- yeah, you didn’t answer for keeping the memories “hostage”. You locked the journal entries until you could force payment to get them back. DIRTY. It’s not like you locked the account just for further use or anything- you kept the journal entries hidden until paid. Not a family focused app, just money focused. No warning before either.
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Please Improve:
I want to love this app, but a couple of years into using it and there are a handful of things that make it difficult for the customer. If uploading photos from my iPhone 15, even though the app asks me if I want the original date of the photo to be uploaded and I select "yes", it will upload with the current date. This caused me a nightmare of having to go in and hand adjust every single photo date referencing my phone data. Secondly, if I am a year or two behind on printing a book and want to go and edit the book before printing, I have to scroll past everything since that time period to edit. Also, I'm having trouble making four images per page and not just one. I hope the creators will improve these aspects to make it user friendly.
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Deactivated and deleted
I used this app for my babies first year of life with the intention to purchase a book. Qeepsake changed their terms and deactivated my account after I stopped my paid subscription. Emails to explain this went to junk and were never read. I paid for over a year and had a year of entries and they are all gone. When a company stores such important memories I think more should have been done than automated emails before everything was deleted. I paid a lot of money to store and log these memories and now they are gone. My first babies first year. I’m heartbroken and would never recommend this platform to anyone.
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Shady Business Practices - Avoid This App
I’ve been using this app for many years now on their free tier. I’ve recently received notice that my account is being deactivated unless I sign up for a paid membership. I get that business needs change, but you started the free option, not me and now my memories are being held hostage unless I purchase a membership OR pay for a PDF of everything I’ve put up there. Talk about bait and switch. How dare you blackmail your users and offer no free option to retrieve their memories?! I am appalled and would recommend users avoid this company at all costs.
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Used to be worth it…
They just changed to a paid only app. I have almost 6 years of memories on my account and I have to either pay for an annual membership or pay to have my memories sent on a one time pdf. There’s no other option but to delete the account. I can’t even view what was saved. This is shameful. Unless you can pay $10/$15, some literally can’t, doesn’t matter how long you’ve used their app, you’re going to lose your memories. It is wrong to force someone to suddenly pay or delete their account and lose everything. There has always been a free version with way less bells and whistles, I’m sure there were plenty of people paid. This feels like simple greed. Really disappointed in this decision. Guess I’m saying goodbye to memories unless I pay. I’m struggling to put food on the table for the child whose memories I’d had on this app.
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