I can’t stop now
Response from developer
Wow!! Thank you so much for sharing this incredible review. We are so happy that Qeepsake has helped you document your family's journey, and we are excited for you to keep going! Enjoy!!
Scammers
To the response- yeah, you didn’t answer for keeping the memories “hostage”. You locked the journal entries until you could force payment to get them back. DIRTY. It’s not like you locked the account just for further use or anything- you kept the journal entries hidden until paid. Not a family focused app, just money focused. No warning before either.
Response from developer
We are sorry for any disappointment or confusion with the end of your experience with Qeepsake. As our support team shared, what you purchased was clearly listed as a PDF version of your book for a fraction of what a printed version would cost. The difference in price and title of the print vs. digital PDF products is clearly listed while shopping and confirmed again during checkout. It would be impossible for us to print books for the low PDF cost of just $15 per journal. Your PDFs were shared with you and are yours to keep forever. We also offered to reactivate your account for free so you could purchase a printed book if you wanted to, and would still be happy to do so if you'd like to proceed with that option. We are glad to hear you enjoyed your time using Qeepsake. The decision to move to a paid-only model was very carefully made after much deliberation in order to keep our beloved service afloat so we can continue helping families document their memories for years to come.
Please Improve:
Deactivated and deleted
Response from developer
Hi there - please reach out to support@qeepsake.com. We would be happy to restore your recently deactivated account to allow you to purchase your books or start a membership. It is not our intention for anyone to lose their precious memories! We apologize for any disappointment or surprise caused. This change to a paid model was carefully made after much deliberation in order to keep our service afloat and continue providing this platform for family journaling for many years to come. All affected users were notified multiple times in the leadup, but we sincerely apologize that those notices were missed. We sincerely appreciate you being a part of Qeepsake!







