Amazing app
Easy and helpfull
OOmarous
Çok to
Ben
Aamkanılamına
No Solution, No Explanation, No Accountability
The QNB Mobile Banking app no longer opens on my iPhone 15 Pro. Instead, it immediately redirects me to a webpage stating:
“Please note that QNB Mobile Banking App is unable to load since your device does not meet the minimum security requirements in accordance with the published terms and conditions.”
My iPhone is running the latest official iOS version, is not jailbroken, has no beta software, no Developer Mode, and no device management profile installed.
After more than two months of contacting QNB Customer Support, I still have not received a technical explanation of what is supposedly wrong with my device or which “minimum security requirements” it does not meet. Despite repeatedly asking for my case to be reviewed by the app’s technical/developer team, I was repeatedly referred back to the hotline or told to contact Apple. Eventually, I was even advised to buy a new iPhone, without any evidence that my current device has a problem.
QNB implemented this security check in their app, so they should be able to explain why it is failing and provide a solution instead of shifting responsibility to Apple or sending customers in circles.
This has been the most frustrating experience I have ever had with a banking app. When mobile banking is essential for daily banking, customers deserve proper technical support and clear communication—not endless referrals and no resolution.
“Please note that QNB Mobile Banking App is unable to load since your device does not meet the minimum security requirements in accordance with the published terms and conditions.”
My iPhone is running the latest official iOS version, is not jailbroken, has no beta software, no Developer Mode, and no device management profile installed.
After more than two months of contacting QNB Customer Support, I still have not received a technical explanation of what is supposedly wrong with my device or which “minimum security requirements” it does not meet. Despite repeatedly asking for my case to be reviewed by the app’s technical/developer team, I was repeatedly referred back to the hotline or told to contact Apple. Eventually, I was even advised to buy a new iPhone, without any evidence that my current device has a problem.
QNB implemented this security check in their app, so they should be able to explain why it is failing and provide a solution instead of shifting responsibility to Apple or sending customers in circles.
This has been the most frustrating experience I have ever had with a banking app. When mobile banking is essential for daily banking, customers deserve proper technical support and clear communication—not endless referrals and no resolution.
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RRob7even
Hepiniz maIsınız
Türkiye’ye bağlanmıyor Türkçe yok diyenler, bu qnb’nin Katar uygulaması. Qnb mobil indirin
PPipocalis
Great app!
Easy to use
IOIssa OdehAahmed
