Stay away from this EMR
I am in my office and have 30 people to see today and I cannot see anyone because over the weekend they messed up the program so badly that the program will not run. They do not care how much they hurt my business!! I cannot think of anything good to say about them now!!
It’s not just the app that is lacking
The app could be much better. But the entire EMR is woefully outdated. It was of the earliest EMRs, but it has not evolved to meet current electronic health record needs. It is cumbersome, counterintuitive, features are buried so deeply that they cannot be found, and tech support is poor.
I have been using this system for 9 years and have decided to move on. The system itself is now the biggest reason for inefficiency in the daily operation of the practice.
I have been using this system for 9 years and have decided to move on. The system itself is now the biggest reason for inefficiency in the daily operation of the practice.
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Useless
Be nice if I can create a account!
TERRIBLE APP FOR PATIENT
Patient has to wait until doctor gets information before patient gets info! Then when patient gets info it may read INCREASE AND GIVE YOU NO NUMBERS TO COMPARE INCREASE! TERRIBLE APP! AND YOU CANNOT GET INFO UNTIL YOUR DOCTOR GETS IT FIRST! And QUEST WILL HAUNT YOU FOR PAYMENT!!! Going to LAB COR TO SEE WHAT THEY HAVE!
QUEST IS NOT PATIENT FRIENDLY!
QUEST IS NOT PATIENT FRIENDLY!
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SECURITY BREECH
NEW YORK TIMES - A medical laboratory company based in New Jersey said Monday that it was investigating a recent hack that exposed the personal health information of about 34,000 people.
An “unauthorized third party” gained access to names, dates of birth, lab results and, in some cases, telephone numbers on Nov. 26 through a mobile health app that gives patients access to lab results and other information, according to the company, Quest Diagnostics, which is based in Madison, N.J.
I deleted the app and my account until I see a resolution and an update to the application to fix the vulnerabilities.
An “unauthorized third party” gained access to names, dates of birth, lab results and, in some cases, telephone numbers on Nov. 26 through a mobile health app that gives patients access to lab results and other information, according to the company, Quest Diagnostics, which is based in Madison, N.J.
I deleted the app and my account until I see a resolution and an update to the application to fix the vulnerabilities.
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Can't log in
Downloaded app to my IPad but could not log into my existing account. Could not create new account. When I contacted MyQuest support I was told app doesn't work on IPad, only Iphone or computer. Why is this app even available if it doesn't work?
Doesn't work
Love the iPhone version but this will not allow a login from my iPad Pro. No login button on the screen and login fails using GO button on keyboard
Terrible app
What's the point of this app if you use paper charts or have another EHR? Their EHR is too expensive and time consuming, and without their EHR this app is not helpful, just takes up space.
App is a POS
This piece of junk won't open on iPad or iPhone. How irresponsible Quest launches an app on the weekend that won't open. Fire whoever launches the junk.
This app is for doctors and hospitals only. That should be stated on the app display.
I wasted almost 30 minutes for a technical person to pick up my call only to be told this app is not for patients. Only doctors and hospitals. I was told to download the MY QUEST app to access my results. THERE IS NO MY QUEST app for an iPad. If I could give zero stars I would.
This is not the app for patients to access their own info.
This isn't the app to get your info as a patient. Quest can do a better job making that clear, it would only take a single dialog box
Crashing up
The earlier apps functioned ok. The last two versions crash when data entry is being made, previewing a note or changing templates. Tech support was made aware but the problem persists after 2 months
Will not open on my ipad
I have 4 apple devices, and can only access my quest (the old app) from an old iphone. I have used the app on my devices before now it doesn't work.
This App is horrible!!!!!
It won't load any chart correctly and is always giving an error message. Don't understand how you are supposed to use it if it does not work correctly absolutely ridicluous and the tech support is no help either. I suggest that you really work on this app to make it better because its very frustrating to keep getting an error message everytime you try to do something.
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I'd give 0 stars if I could
Your APP is totally useless. I deleted it over a year ago, then tried it again this AM.
I can't get it to work and when I called your support number, SHE COULDNT EITHER.
I'll not waste my time or device memory on this. The only help your device is providing me is assisting the rise in my blood-pressure!
I can't get it to work and when I called your support number, SHE COULDNT EITHER.
I'll not waste my time or device memory on this. The only help your device is providing me is assisting the rise in my blood-pressure!
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Disappointed
App will not open on my I pad 3
Not sure
We used the earlier version of Quest Diagnostics and it worked great, but now that it's been replaced with this, I'm not impressed. There's no link to set up an account, so sort of pointless to have this app. IF that happens to get fixed and we can use the all,I'll gladly delete this and write a good review
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Failure
This app, on my iPhone, works beautifully but will not let me login on my iPad. Thankfully it works somewhere.
Worse physician EMR
CARE 360 is unreliable, no user support, down most of the day with unscheduled "maintenance". On going reliability for the last month. Wait endlessly for patient chart to open and labs appear. STAY AWAY IF YOU CAN. Compromises patient care.
Still lot of issues
Still logs you out constantly and not a great system. Prescriptions are good, but we can't wait to move to a more robust system this summer.
Update - 0 stars! The system has not worked worth a crap since July. Do NOT get this EHR.
Update - 0 stars! The system has not worked worth a crap since July. Do NOT get this EHR.
