Poor
The charging history doesn’t allow a simple csv export, so for business purposes this is incredibly labour intensive. The overall app is very confusing and requires a complete overhaul.
Dumb app
Cannot “Enable” the charger even after following the Quick Start Guide in YouTube. App gives no clue.
Poor
Very problematic in terms of response when asking for certain operation. Found if you set a timer it works but when wanting to turn on manually it doesn’t respond. Tried on numerous occasions and still doesn’t work. Requires rectifying, as this app is a massive let down compared to other makes out in the market
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Absolute rubbish
Lived in my house almost a year. With this stupid ev charger. It still will not connect to the app so am unable to charge my car.
It says its timed out every single time i try and set it up. We brought a stronger wifi and it still will not connect. I’ve tried everything. It does not connect at all. Theres no-one to contact about it either! Really fed up.
It says its timed out every single time i try and set it up. We brought a stronger wifi and it still will not connect. I’ve tried everything. It does not connect at all. Theres no-one to contact about it either! Really fed up.
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Hen
Waste of time. Can’t even connect it to the App let alone charge your car.
Avoid
Avoid
Very confusing and unfriendly
Had the charger installed a week ago and have tried to schedule overnight charging twice. It only partially worked the second time.
The interface is just gobbledegook and it doesn’t seem to know how much charge there is in my car so I have no idea without going outside and looking at the dashboard display whether it has genuinely worked (it says it’s used X amount of electricity but what does that mean?)
I just want an image of a battery and a % to show how full it is, how much it’s cost to charge it and how many kWh has been out in. The rest is superfluous.
The interface is just gobbledegook and it doesn’t seem to know how much charge there is in my car so I have no idea without going outside and looking at the dashboard display whether it has genuinely worked (it says it’s used X amount of electricity but what does that mean?)
I just want an image of a battery and a % to show how full it is, how much it’s cost to charge it and how many kWh has been out in. The rest is superfluous.
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Problematic
Can get the appliance to charge manually but the schedule option doesn’t work which is really disappointing when I have a cheaper tariff after midnight purposely to charge my car. Called them 4-5 times and they kept asking me to change settings here and there but still doesnt work in the schedule setting
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Doesn’t show cost of a charge
Got this charger installed yesterday and have to say the app is utterly rubbish, not user friendly and clunky. A simple thing like a place to put the cost of your electric unit so you can see how much you were charged for each charging session seems like a simple request but all you get is how many kw/h you have used. What good is that to anyone so now I will have to sit and calculate manually how much each charge costs. Other apps seem to have this as standard absolute drivel and I am now thinking of sending this back and replacing with an Ohme
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Hard to set up
Clunky, not intuitive and even when installed it was not actually obvious it was complete.
Navigation is tricky and again not intuitive.
Needs a refresh and maybe some help options (other than an email address) for help.
Navigation is tricky and again not intuitive.
Needs a refresh and maybe some help options (other than an email address) for help.
Latest update has put my charger out of action
I installed the latest version of the software last night and all of a sudden my charger is in a fault state. Not impressed.
Works perfectly
Reset the Wi-Fi first (press button until you get a bleep). Enter Wi-Fi password and then you are up and running.
Do not buy this charger
Fully agree with the other review - impossible install. Paid for a piece of unusable tat and still having to use public chargers
Both the app and the actual charger are cheap tat
Both the app and the actual charger are cheap tat
Appalling, avoid.
Absolutely appalling app. I’ve several of these apps for various EV chargers, this is BY FAR the most terrible. Trying to connect the device is simply impossible, to the point at which I’ve refused to pay the installer. I’ve been left with a £2k bill for something I cannot use. Avoid, avoid, avoid.
