Do not use this company
absolute disgraceful treatment of a long standing customer
i explained the circumstances to them and expected some understanding but all i got was references to policies and legalities and what they were entitled to do. there was no compassion or willingness to take my circumstances into account whatsoever. after being a customer for many years i found their attitude appalling. i'm now waiting until the policy runs out to take my business elsewhere. i'd give them ZERO stars if i could as i could not recommend them to anyone. UPDATE: Their response below rather proves my point. They’ve described my complaint as being about them not being “competitive”, completely ignoring what I actually complained about - the way I was treated after explaining the exceptional circumstances. Another generic response rather than addressing the issue.
Response from developer
Hi, thanks for sharing this with us here, we're sorry to hear we weren't as competitive as we'd have liked, and that this has lead to you taking your cover elsewhere. We certainly appreciate the time you've spent with us, and we'll be here if ever you need us in future 🤝
Terrible
Response from developer
Hi, thanks for sharing your experience with us. We're sorry to hear things haven't gone as smoothly as expected, and we'd like the opportunity to look into this for you 🤝 Please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you via email.
Would not recommend
I was a cheap skate so moved to QMH as they had the cheapest quote, thinking it would be more or less the same as Hastings I approved.
My insurance is now about to get cancelled after about 4 or 5 weeks. The app is overly strict, I cannot exaggerate this enough, the app is incredibly, incredibly strict, to the point that if you were to adhere to it you would be driving more dangerously than you were otherwise.
Furthermore if you do get good scores for Speed, Smoothness and distracted driving they will then just penalise you for usage, which is how often you drive and how far you drive.
The week I had my cancellation I had done a lot of long trips, driving to wales for holiday and then driving to the Peak District for holiday, so I got really low usage scores, which despite everything else being 95+ bought the score down into the red. If you have two consecutive weeks of red driver ratings you get cancelled.
Next time I should just not go on holiday so I don’t get my insurance cancelled.
My recommendation is if you drive a car, don’t get insured by quote me happy. They give you low driver scores if you drive more than once a day and the other metrics they measure you on as I mentioned earlier they will penalise you really harshly.
You will have to drive 5mph under the speed limit, corner slower than someone on the first ever driving lesson, brake a mile before you need to stop. It’s not worth going with these guys even if they are the cheapest quote, because that’s what I done and it was a big mistake.
Response from developer
Hi James, thanks for sharing this with us here. We appreciate your feedback, although these policies aren't suitable for everyone, we can understand the impact this has had on you. If there's anything we can do to help, please get in touch using the link below 🤝 Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ Quotemehappy Social Team
Don’t bother if you have a phone below iPhone 14
Then yesterday after all the emails etc I received an email claiming the app wouldn’t work because I have an iPhone 11 and they RECOMMENDED ME BUYING A NEW PHONE ABOVE AN IPHONE 14, just for my insurance? Why would anyone buy a new phone just so an app can work on the new one. I said I like the phone I have and didn’t want to buy a new one and they said there’s nothing they can do and cancelled my policy.
For anyone getting a black box insurance with quote me unhappy, and has any phone below an iPhone 14 PLEASE DONT
Response from developer
Hi Lillybeth, Thank you for your feedback. We're sorry to hear your situation, please contact our team via https://help.quotemehappy.com/contact-form, and we’ll respond by email. If you’re unable to log in, you can still reach us as a guest through the same link.
This is a joke
Braking, accelerating and “smoothness”. Are all things I keep getting a bad score for But when you’ve got to literally accelerate out of a junction so you don’t get hit by a car… this app genuinely makes me laugh as to how big of a joke it is. Maybe next time I’ll get T-boned from the right as to not effect my score. As for breaking, I’ll just not use them next time. The car in front. Meh I’ll just rear end it why not. Rather rear end a car than get a bad score for breaking. The insurance company for this app need to re evaluate their app and their insurance policies because this is genuinely worse than acorn insurance and carrot. “QuoteMeHappy” it sounds to me like “ShaftMeAndTakeMyMoney”
Fancy having a passenger change your music on your phone?. Think again, you can’t do that because you get a “distracted driving” penalty. Someone just call you and you answered with hands free?. Yea you get a penalty for that too. I’m struggling to fathom the reasoning for this app and its developers decision making. It’s as if Joseph Stalin made this app in co-partnership with Fidel Castro and Mao Zedong. Genuinely, I focus more on getting a good score than taking the right exits and corners. If this is suppose to make me a safe driver it’s the opposite it stresses me out and makes me not even want to get in the car and drive it.
Response from developer
Hi, thanks for taking the time to share this with us. We can see things haven't been working as intended, and appreciate this has been difficult for you. So we can investigate this further, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you via email 🤝
Incorrect trips
Also I get scored badly for smoothness even though I am not harsh braking or accelerating. And even if I do harsh brake it’s due to a car or a person pulling out in-front of me and I get scored badly for not crashing?! That doesn’t make sense and then when I try contact customer support it is just the online assistant that doesn’t help at all as it just has generic answers and can’t answer what I’m asking and I can’t get in contact with one of there actual customer support team. I would not reccomend especially considering the insurance is expensive and you get no help whatsoever.
Response from developer
This is disappointing to see how you're feeling, this link may help https://www.quotemehappy.com/safe-driving-app it will tell you how the scoring is done and what can help get better scores etc. Thanks
great for new drivers
Usage
Response from developer
We appreciate your feedback, even though it’s not positive. It’s important for us to understand experiences like this, and we’d like to take a closer look with you if possible 🤝 Please get in touch with us directly via - https://help.quotemehappy.com/contact-form
Poor service
Instead of fixing the issue, they blamed me for something caused by their own faulty system. On top of that, they charged cancellation fees which I believe was completely unfair.
Customer service was not helpful and the whole experience was stressful. I would not recommend Quote Me Happy to anyone looking for reliable car insurance.
Response from developer
Hi, thanks for taking the time to let us know about your experience. We can see how this journey has impacted you. It's certainly not the smooth experience our products and services are designed for 🤝 So our teams can investigate this further, please get in touch via - https://help.quotemehappy.com/contact-form
Rating System Unfair
Edit: even when I don’t break harshly at all it still flags up for breaking. Genuinely went for a short drive trying to score 100 and thought I had done perfectly with no harsh breaking or speeding and still I scored badly
Response from developer
Thanks for sharing your feedback - we understand why this feels frustrating. We’re continually reviewing how accurately these events are identified. Your feedback is really valuable and helps us improve the system. If you’d like us to look into specific journeys, please get in touch via this link 👉 https://help.quotemehappy.com/contact-form, so we can review this in more detail. ~ Quotemehappy Social Team
Awful
Response from developer
Hi Keighan, we’re sorry to read this and understand how frustrating that must feel, especially when you’re responding to the actions of other drivers and trying to stay safe. Being flagged for braking or distracted driving can feel unfair in situations like the ones you’ve described. Our driving insights are based on patterns detected by the app and are designed to encourage safer driving overall, rather than judge individual incidents in isolation. That said, we recognise that factors outside your control - such as other drivers pulling out unexpectedly - can affect how these events are recorded. Your feedback is important, and experiences like this help us better understand how the app works in real-world conditions. Thank you for taking the time to share your concerns. ~ Quotemehappy Social Team
Mr
Very bad DO NOT CHOOSE
I’ve had false cornering detection on straight roads, speeding being flagged when I don’t speed, phone detection when I don’t use my phone unless my engine is turned off.
It’s seems like they try and evenly dispute good scores and bad scores so that you cannot achieve any reward points to go towards gift cards.
Response from developer
We regret any frustration this has caused. Your satisfaction is important to us, and we're taking steps to address the issues you've raised. Thanks for your honest, and detailed feedback. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest. ~ Quotemehappy Social Team 💚
Poor at reading data
Same thing when I’m at a petrol station when I go out to pay at the counter, for some reason it thinks I’m still behind the wheel and using my phone when I’m not, I’m 50-60 feet away from the car.
On the motorway I always use my dynamic cruise control which speeds me up and down safely, but then it’ll also say I’m accelerating too aggressively - which I’m absolutely not.
Per the above there are some pretty silly glitches in the data it reads which mark my drives down in score.
Response from developer
Thanks for your feedback. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest. Quotemehappy Social Team
Phone usage
Overall, the app is decent and I really like the rewards system for good driving — it’s a great incentive. However, I’m really frustrated with how it handles phone distraction scores. Despite having my phone on Do Not Disturb and not touching it at all during journeys, I’m regularly getting hit with large point deductions (sometimes as much as 50 points) for “phone usage.”
It’s confusing and unfair — is it picking up movements in the car or reacting to notifications even when the phone isn’t being used? I shouldn’t be penalized for something I’m not doing, and it’s dragging down my overall score. This needs to be looked into and improved, because it undermines what’s otherwise a great app.
Response from developer
Thanks for your feedback Owen, we totally understand your frustrations! Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest. ~ QMH Social Team
App is good but wish we knew the rules
Response from developer
Thanks for your feedback Jamluk15. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest ~ Quotemehappy Social Team
Frustrating login issues- still unresolved
Response from developer
Thanks for your feedback. We're disappointed to see you've experienced some issues with the app. If uninstalling/reinstalling doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest ~ QMH Social Team
Pathetic customer service and broken black box
Response from developer
Hi Syed, Thanks for your feedback. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest ~ QMH Social Team
the app lies do not get it
Response from developer
Hi there, Thanks for your feedback. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you by email. If you're having issues logging in, you can contact the team as a guest. Quotemehappy Social Team