Do not use this company
I’m a newly qualified driver and my mum is insured to drive my car as well as me. This company abruptly cancelled my insurance policy because it believed I was driving without connecting my phone. I explained that it was my mum driving, but you cannot talk to real people through this insurance company. All you get is an AI chat bot that can’t answer your concerns at all. I also would randomly receive bad ratings for braking and accelerating on the same roads because the tracker is not intelligent enough to understand give way junctions. It kept flagging me for phone usage in a car park where my car was turned off. Useless black box it’s probably a blessing they cancelled my policy
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absolute disgraceful treatment of a long standing customer
i've been a customer for a number of years and i missed a notification that they were increasing their yearly cost significantly because i was having major surgery.
i explained the circumstances to them and expected some understanding but all i got was references to policies and legalities and what they were entitled to do. there was no compassion or willingness to take my circumstances into account whatsoever. after being a customer for many years i found their attitude appalling. i'm now waiting until the policy runs out to take my business elsewhere. i'd give them ZERO stars if i could as i could not recommend them to anyone. UPDATE: Their response below rather proves my point. They’ve described my complaint as being about them not being “competitive”, completely ignoring what I actually complained about - the way I was treated after explaining the exceptional circumstances. Another generic response rather than addressing the issue.
i explained the circumstances to them and expected some understanding but all i got was references to policies and legalities and what they were entitled to do. there was no compassion or willingness to take my circumstances into account whatsoever. after being a customer for many years i found their attitude appalling. i'm now waiting until the policy runs out to take my business elsewhere. i'd give them ZERO stars if i could as i could not recommend them to anyone. UPDATE: Their response below rather proves my point. They’ve described my complaint as being about them not being “competitive”, completely ignoring what I actually complained about - the way I was treated after explaining the exceptional circumstances. Another generic response rather than addressing the issue.
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Response from developer
Hi, thanks for sharing this with us here, we're sorry to hear we weren't as competitive as we'd have liked, and that this has lead to you taking your cover elsewhere. We certainly appreciate the time you've spent with us, and we'll be here if ever you need us in future 🤝
Terrible
It took me about 10 days to even sort the app out , I did perfect trips with no faults , however I got scored low into the red for random reasons twice … to then I contacted them and they blamed me for it when it wasn’t anything to do with me or my driving , I was persistent that it wasn’t my issue and all I got was “ we expect this at this time of day “ etc so I gave up and ended the chat , absolutely terrible app , very very very strict for no reason whatsoever , more dangerous to drive like this then it is normally , horrible app , I’ve driven multiple trips and half of them havnt even logged anything , I would definitely not recommend this at all I was stupid enough to go for it , customer service is more useful than a chocolate kettle , surprised there not out of business , the reviews they have are also terrible
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Response from developer
Hi, thanks for sharing your experience with us. We're sorry to hear things haven't gone as smoothly as expected, and we'd like the opportunity to look into this for you 🤝 Please visit https://help.quotemehappy.com/contact-form and one of the team will respond to you via email.
Would not recommend
I was previously with Hastings, had a black box with them and had no issues at all - done a years worth of driving, they said my driving was more good enough to not have a black box.
I was a cheap skate so moved to QMH as they had the cheapest quote, thinking it would be more or less the same as Hastings I approved.
My insurance is now about to get cancelled after about 4 or 5 weeks. The app is overly strict, I cannot exaggerate this enough, the app is incredibly, incredibly strict, to the point that if you were to adhere to it you would be driving more dangerously than you were otherwise.
Furthermore if you do get good scores for Speed, Smoothness and distracted driving they will then just penalise you for usage, which is how often you drive and how far you drive.
The week I had my cancellation I had done a lot of long trips, driving to wales for holiday and then driving to the Peak District for holiday, so I got really low usage scores, which despite everything else being 95+ bought the score down into the red. If you have two consecutive weeks of red driver ratings you get cancelled.
Next time I should just not go on holiday so I don’t get my insurance cancelled.
My recommendation is if you drive a car, don’t get insured by quote me happy. They give you low driver scores if you drive more than once a day and the other metrics they measure you on as I mentioned earlier they will penalise you really harshly.
You will have to drive 5mph under the speed limit, corner slower than someone on the first ever driving lesson, brake a mile before you need to stop. It’s not worth going with these guys even if they are the cheapest quote, because that’s what I done and it was a big mistake.
I was a cheap skate so moved to QMH as they had the cheapest quote, thinking it would be more or less the same as Hastings I approved.
My insurance is now about to get cancelled after about 4 or 5 weeks. The app is overly strict, I cannot exaggerate this enough, the app is incredibly, incredibly strict, to the point that if you were to adhere to it you would be driving more dangerously than you were otherwise.
Furthermore if you do get good scores for Speed, Smoothness and distracted driving they will then just penalise you for usage, which is how often you drive and how far you drive.
The week I had my cancellation I had done a lot of long trips, driving to wales for holiday and then driving to the Peak District for holiday, so I got really low usage scores, which despite everything else being 95+ bought the score down into the red. If you have two consecutive weeks of red driver ratings you get cancelled.
Next time I should just not go on holiday so I don’t get my insurance cancelled.
My recommendation is if you drive a car, don’t get insured by quote me happy. They give you low driver scores if you drive more than once a day and the other metrics they measure you on as I mentioned earlier they will penalise you really harshly.
You will have to drive 5mph under the speed limit, corner slower than someone on the first ever driving lesson, brake a mile before you need to stop. It’s not worth going with these guys even if they are the cheapest quote, because that’s what I done and it was a big mistake.
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Response from developer
Hi James, thanks for sharing this with us here. We appreciate your feedback, although these policies aren't suitable for everyone, we can understand the impact this has had on you. If there's anything we can do to help, please get in touch using the link below 🤝 Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ Quotemehappy Social Team
Don’t bother if you have a phone below iPhone 14
I was unable to log into the app to access the Bluetooth connection to my black box. I tried for 3 weeks and had no help, sent endless emails and talked to multiple people on the live chat. I constantly received messages and emails threatening to cancel my car insurance policy because I hadn’t logged into the app yet (which was completely out of my control). The app kept saying “something went wrong” every time I tried to log in.
Then yesterday after all the emails etc I received an email claiming the app wouldn’t work because I have an iPhone 11 and they RECOMMENDED ME BUYING A NEW PHONE ABOVE AN IPHONE 14, just for my insurance? Why would anyone buy a new phone just so an app can work on the new one. I said I like the phone I have and didn’t want to buy a new one and they said there’s nothing they can do and cancelled my policy.
For anyone getting a black box insurance with quote me unhappy, and has any phone below an iPhone 14 PLEASE DONT
Then yesterday after all the emails etc I received an email claiming the app wouldn’t work because I have an iPhone 11 and they RECOMMENDED ME BUYING A NEW PHONE ABOVE AN IPHONE 14, just for my insurance? Why would anyone buy a new phone just so an app can work on the new one. I said I like the phone I have and didn’t want to buy a new one and they said there’s nothing they can do and cancelled my policy.
For anyone getting a black box insurance with quote me unhappy, and has any phone below an iPhone 14 PLEASE DONT
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Response from developer
Hi Lillybeth, Thank you for your feedback. We're sorry to hear your situation, please contact our team via https://help.quotemehappy.com/contact-form, and we’ll respond by email. If you’re unable to log in, you can still reach us as a guest through the same link.
