Very poor and lacks numerous key features
Very poor app with very difficult selection of funds, poor graphing, rubbish tech support. Simply the worst app of any of the 6-7 providers I’ve used.
App has become too complicated
Aviva should separate functionality in to simpler apps for specific categories (investments, insurance, travel etc). The UI is now completely unwieldy. I have no interest in anything other than investments.
App not working anymore
Since last update it says:- It doesn't look like you have a policy with us. You can check if that doesn't seem right. It then lists possible reasons none of which are valid. I have a pension and nothing from my end had changed. Was able to see pension before app update. Phone is fully up to date with latest iOS version.
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Terrible Graphs
I really dislike the graph viewer for the workplace pension. No control or ability to view what you want. The only options are to view the last 3 months or the last year. What if I want to see the entire history? What if I want to see a select range? What if I only want to view both my contributions and the total value? You’re hiding data for no reason and it’s frustrating. I’ve resorted to manually recording the value of my pension each month so I can make my own graphs. I shouldn’t have to do this. Please look at something like Trading 212’s app.
Your desktop website is almost as bad as the app for this, too.
Your desktop website is almost as bad as the app for this, too.
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Two months, no resolution, manager threatened to end the call
My car was damaged on 5th March 2026 while in the care of a third-party transporter contracted by Aviva to move my vehicle for repair at Solus Park Royal. I reported the damage on 18th March through the Aviva app. It has now been OVER TWO MONTHS with no substantive resolution.
Throughout this period, Aviva has:
• Failed to respond to my email of 20 April 2026 (handler: Bayley).
• Deferred responsibility back to Solus and the third-party transporter — contractors AVIVA selected and instructed — rather than owning the claim.
• Done the bare minimum of “chasing” with no proactive updates and no accountability for the months passing.
• Offered me a “resolution” of claiming through my own insurance and risking my no-claims discount, with no guarantee of reimbursement from the transporter. This is not a resolution — it is shifting Aviva’s liability onto the customer.
The call I received on [6th May] at 15:05 from an Aviva manager was the worst customer service interaction I have experienced from a regulated financial services company:
• He refused to give his name.
• He interrupted me repeatedly while accusing me of interrupting him, and shushed me multiple times.
• He accused me of “shouting” when I raised legitimate frustration — a tone-policing tactic that carries gendered and racialised undertones when used against a woman of colour.
• He threatened to terminate the call.
• When I asked to escalate, he placed me on a prolonged hold and then transferred me DOWNWARD to a junior frontline colleague, forcing me to restart security checks.
A formal complaint has been submitted. I will be updating this review based on Aviva’s response.
If you are choosing a motor insurer: Aviva will contract third-party providers to handle your claim, fail to hold them accountable when those providers cause further damage, and then expect YOU to absorb the cost and chase the resolution. Look elsewhere.
Throughout this period, Aviva has:
• Failed to respond to my email of 20 April 2026 (handler: Bayley).
• Deferred responsibility back to Solus and the third-party transporter — contractors AVIVA selected and instructed — rather than owning the claim.
• Done the bare minimum of “chasing” with no proactive updates and no accountability for the months passing.
• Offered me a “resolution” of claiming through my own insurance and risking my no-claims discount, with no guarantee of reimbursement from the transporter. This is not a resolution — it is shifting Aviva’s liability onto the customer.
The call I received on [6th May] at 15:05 from an Aviva manager was the worst customer service interaction I have experienced from a regulated financial services company:
• He refused to give his name.
• He interrupted me repeatedly while accusing me of interrupting him, and shushed me multiple times.
• He accused me of “shouting” when I raised legitimate frustration — a tone-policing tactic that carries gendered and racialised undertones when used against a woman of colour.
• He threatened to terminate the call.
• When I asked to escalate, he placed me on a prolonged hold and then transferred me DOWNWARD to a junior frontline colleague, forcing me to restart security checks.
A formal complaint has been submitted. I will be updating this review based on Aviva’s response.
If you are choosing a motor insurer: Aviva will contract third-party providers to handle your claim, fail to hold them accountable when those providers cause further damage, and then expect YOU to absorb the cost and chase the resolution. Look elsewhere.
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