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Aviva Digital GP

Aviva Digital GP

by Aviva PLC

36K ratings
188 reviews
💰 Finance
Free

Details

Released
November 3, 2017
Updated
September 8, 2026

Features

Developer

Aviva PLC
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❓5 answered
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About

Access 24/7 GP video consultations and receive repeat NHS prescriptions with free UK delivery. Choose your GP, store consultation history, and manage private prescriptions. Add children under 16 to your account for their consultations.

✓24/7 GP video consultations
✓Repeat NHS prescriptions
✓Free UK delivery
✓Choice of GP
✓Private prescriptions and fit notes
✓Add children under 16
Show original description

What users say about Aviva Digital GP

Reviews of Aviva Digital GP are mixed: the Finance app is rated 4.8/5 from 36K App Store ratings. What users like most: knowledgeable and empathetic doctors, quick appointment booking and access. Top complaints: frequent login issues and session timeouts, no biometric authentication support. Summarized from real user reviews.

Positive things

  • 👨‍⚕️Knowledgeable and empathetic doctors
  • 🚀Quick appointment booking and access
  • ⏰Convenient out-of-hours availability
  • 💬Clear communication and helpful advice
  • 🏥Efficient referral process
  • 😊Friendly and supportive medical staff
  • 📱Easy-to-use service once logged in
  • ⚡Same-day consultation availability

Negative things

  • 🐛Frequent login issues and session timeouts
  • 🔒No biometric authentication support
  • 📹Video and audio quality problems
  • ⏱️Slow app performance and loading times
  • 🔐Cannot paste passwords (security concern)
  • 📅Limited appointment slot availability
  • ❌Video calls frequently disconnect
  • 🎨Outdated and poor UI/UX design
  • ⚠️Generic error messages
  • 🔄Requires re-login every 10-15 minutes
  • 📊Fragmented health information display
  • 🚫Inconsistent appointment booking system
See all reviews

What's New in Aviva Digital GP

6.0.5

September 8, 2026

Improvements to appointment booking and account information, alongside updates to enhance app performance, security and overall customer experience

User reviews

Most RecentHighest RatedLowest Rated

Consultation

Excellent experience! The GP was kind, professional and really took the time to listen. Explained me everything clearly and I felt reassured straight away. Quick, easy and very helpful service, highly recommended.
MaxAttakMaxAttak

Dr Gill

Prompt, friendly and exceptionally professional. Thank you.
Mrs TatsMrs Tats

excellent GP

Listened, was interested, told what to look out for.
nayshiftinnayshiftin

Straight forward no fuss

Called got an appointment within an hour. Chat with the doctor professional and to the point. Got me treatment and even facilitated onward referral.
Wordsmith 76Wordsmith 76

Fantastic

What a great service! Fast and efficient. Thank you
scrossyscrossy
See 183 more reviews

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User experience

🐞

Reported Bugs

18 issues

Login credentials not accepted despite reset attempts

Bug

App crashes and freezes during use

Bug

Password field does not accept pasted input

Bug

Session logs out after 10-15 minutes of inactivity

Bug

Video call connection failures and disconnections

Bug

Audio quality issues during consultations

Bug

App hangs when booking appointments

Bug

Generic 'Something went wrong' error messages without details

Bug

Video call button unresponsive or non-functional

Bug

Appointment slots show as available but become unavailable immediately

Bug

Screen dims during video calls on iPad

Bug

App does not sync across devices

Bug

Password reset emails not received

Bug

Video connection reports weak signal despite strong WiFi

Bug

Consultation feedback form fails to submit

Bug

Verification code fields do not accept pasted input

Bug

App forces portrait mode only

Bug

Keyboard does not start for mandatory password changes on iOS 15.0

Bug
✨

Requested Features

15 requests

Biometric authentication (Face ID, fingerprint)

Feature

Password manager support with paste functionality

Feature

Extended appointment availability (next day and beyond)

Feature

Consolidated health insurance and referral information

Feature

Better information architecture and UI redesign

Feature

Session persistence to reduce re-login requirements

Feature

Ability to discuss multiple health issues per appointment

Feature

Alternative contact methods (phone, email) for support

Feature

Landscape mode support for iPad

Feature

Screen wake lock during video calls

Feature

Clear password policy requirements

Feature

Verification code paste functionality

Feature

iOS Keychain support

Feature

Better appointment slot display across full day

Feature

Offline support or alternative connection methods

Feature

FAQ

What services does Aviva Digital GP offer?

Aviva Digital GP provides 24/7 access to GP video consultations, repeat NHS prescriptions with free UK delivery, private prescriptions, fit notes, and open referrals. You can also choose your preferred GP and keep them for multiple appointments.

How do I get repeat NHS prescriptions?

You can request repeat NHS prescriptions through the app. All NHS England exemptions are accepted. Once approved, your medication will be delivered to you free of charge within the UK.

Is Aviva Digital GP free to use?

Based on the provided information, the app itself is free to download and use. However, access to Aviva Digital GP is by invitation only, and terms and conditions must be consented to at registration.

Who can use Aviva Digital GP?

The app is available to residents of Great Britain, Northern Ireland, the Channel Islands, and the Isle of Man. It can be used at home or abroad, but must be downloaded in the UK prior to use. Mobile data charges may apply.

Can I add my children to my account?

Yes, you can add your children under 16 to your account to enable them to have GP consultations through the app. This allows for convenient healthcare management for the whole family.