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M&S Bank

M&S Bank

M&S Bank

112 ratings
517 reviews
💼 Business
💰 Finance
Free

Details

Released
June 18, 2015
Updated
November 4, 2026

Features

Developer

HSBC UK Bank plc
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About

Manage your M&S Credit Card, Savings Account, and Personal Loan securely. Features include secure sign-in, payment management, card freezing, credit limit changes, and chat support.

✓Secure sign-in with face/fingerprint
✓Make payments to accounts
✓Freeze card or report issues
✓Request credit limit changes
✓View credit card PIN
✓Chat support and notifications
✓View and download statements
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What users say about M&S Bank

Reviews of M&S Bank are mixed: the Finance app is rated 4.6/5 from 112 App Store ratings. What users like most: easy to use app, straightforward banking. Top complaints: slow transaction updates, lack of transaction visibility. Summarized from real user reviews.

Positive things

  • 👍Easy to use app
  • 🚀Straightforward banking
  • 💳Great credit card
  • 🎁Excellent rewards program

Negative things

  • 🐛Slow transaction updates
  • 🔍Lack of transaction visibility
  • 🤔Confusing navigation
  • 🔒Security issues
  • 🙄Outdated app design
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+1

What's New in M&S Bank

4.76.0

November 4, 2026

Feature enhancements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Easy to use

The app is really user friendly. Navigating through the app is easy and understandable. Not complicated at all. Thank you M&S
RRoyalpriest

Statement

It is difficult to follow the information in the statement. It is not clear how much is owed and what date the statement is up to. A debit card statement is much simpler to follow.
BBazzarcode

Chat Bots are terrible

App not user friendly and chat bots are the worst.
LLllpppo

Poor response

Slow response and difficulty understanding
M1Malc 1950

Basic

I’m staggered that nowhere on the app you can view your cc details (long number etc) ..I’ve never had a banking app that does not allow you to see it, have to dig plastic card out. Rubbish.
D2Dude 203
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Developer apps

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by Marks & Spencer Financial Services plc

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User experience

🐞

Reported Bugs

3 issues

App crashes on startup

Bug

Login issues after updates

Bug

Unable to access account details

Bug
✨

Requested Features

5 requests

Show pending transactions

Feature

Improve payment flow

Feature

Add biometric login

Feature

Integrate with digital wallets

Feature

Provide more detailed statements

Feature

FAQ

Is M&S Bank app secure?

Yes, the M&S Bank app is designed for secure account management. It offers secure sign-in options like face or fingerprint recognition, and provides features to freeze your card or report issues for added security.

What M&S accounts can I manage with the app?

You can manage your M&S Credit Card, Everyday Savings Account, and Personal Loan through the M&S Bank app. It provides convenient access to track and manage these financial products.

Can I make payments and manage my credit limit with the M&S Bank app?

Yes, the app allows you to make payments to your account and request changes to your credit limit. You can also view your credit card PIN directly within the app.

Does M&S Bank app have chat support?

Yes, the M&S Bank app features a 'Chat with us' option, allowing you to communicate with support anytime. You will receive notifications when a reply is sent.

What are the user reviews for M&S Bank app?

User reviews indicate a neutral overall sentiment, with pros like 'Easy to use app' and 'Straightforward banking'. However, some cons mentioned include 'Slow transaction updates' and 'Confusing navigation'.

Is M&S Bank app available outside the UK?

No, this app is designed for use in the United Kingdom, and its products and services are intended for UK customers. Availability outside the UK may not be authorized.

How often is M&S Bank app updated?

The latest version of the M&S Bank app is 4.76.0, last updated on November 4, 2026. Regular updates ensure the app remains functional and secure for users.

What devices support the M&S Bank app?

The M&S Bank app is supported on iPhone, iPad, and iPod devices. It is designed for iOS users who are existing customers of M&S Bank.