Not great
The app only ever seems to work on WiFi, which isn’t great when you’re out and about. You can only go back 18 months on the account, as someone who is self employed I have tax returns to complete and I’m now having to request paper statements so I can go back and do last years accounts. Other banking apps I have can go back much further which is great.
Also as someone who is neurodivergent I just find it harder to navigate and use than other banking apps.
Also as someone who is neurodivergent I just find it harder to navigate and use than other banking apps.
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“Can’t show balance”
A banking app that won’t show the current balance isn’t very useful…
App Update
How much longer do we have to wait for Landscape on iPad to be reinstalled? It is unworkable in Portrait on an iPad and we, as pensioners are tired of waiting!
Problematic
Found the app to be unreliable, crashing a lot, and not well designed to fit in the iPhone screen. Couldn’t scroll things all the way into view. Some actions caused the app to crash. And why does ‘view my statement online’ download a pdf?
The website works better, so I uninstalled the app, but now every time I go to make a payment online it wants be to confirm the payment though the app, which isn’t installed and I don’t want.
I called customer services; it took 3 calls and 45 minutes for them to *definitely* switch my account to sms verification but I still get asked to confirm payments in the app, so I’ve started using another card for all my payments and will be looking to move banks altogether.
The website works better, so I uninstalled the app, but now every time I go to make a payment online it wants be to confirm the payment though the app, which isn’t installed and I don’t want.
I called customer services; it took 3 calls and 45 minutes for them to *definitely* switch my account to sms verification but I still get asked to confirm payments in the app, so I’ve started using another card for all my payments and will be looking to move banks altogether.
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Update issue with iPad
Update to iPhone was seamless, update to iPad failed. The process froze just before the “Update” button should have appeared.
Second attempt 1 Oct 26. As suggested by Developer, deleted app on my iPad, downloaded the app and re-entered required log in details.
Still unable to download a Monthly Statement via the “arrow/tray” icon top right on screen. Exit icon top left on screen works. iPad still not working in Landscape orientation. Fortunately the app update for my iPhone is working!
Second attempt 1 Oct 26. As suggested by Developer, deleted app on my iPad, downloaded the app and re-entered required log in details.
Still unable to download a Monthly Statement via the “arrow/tray” icon top right on screen. Exit icon top left on screen works. iPad still not working in Landscape orientation. Fortunately the app update for my iPhone is working!
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