Surprisingly archaic and clunky
Interface not intuitive vs even NatWest app. Layout is annoying, eg listing of transactions overly spaced out requiring unnecessary scrolling. Future one-off transactions scheduled by user become invisible as soon as scheduled, so impossible to view and manage banking around. To find them you have to go via the triple dot on the account (not even via a listed option link) to an obscure section with a dustbin icon labelled ‘view and delete payees’, and even if you manage to find this list you still need to know to scroll to the payee and click in order to see the future scheduled payment. Ill-thought through design, and has been this way for years, clearly no effort by HSBC to iron out issues such as these. There are more examples like this throughout the app and also online. Eg you cannot label your accounts as you wish, you cannot arrange them in the order you prefer. What would have been impressive in the early 2000s looks archaic and lazy in the late 2020s. Could do better, and other banking apps do.
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Eedge715
First Direct
I have been with FD since 1990! As a Soldier it was the perfect bank if I was away from the UK being able to use the phone and not the post office! Over all those years I have never had a reason to complain and have the pleasure of introducing friends and family members to FD and who are all still there.
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Ttimmardon4
Customer Service
Everything about first direct is ‘first class’
The service, the app, the rates. Would not bank with anyone else. 😁
The service, the app, the rates. Would not bank with anyone else. 😁
AAllanyalois
Bern
We’ve been with First Direct for many years including holding a mortgage with them. Communication and transactions are always straightforward and stress free. No complaints.
BBerniem2
Great bank
Excellent app from a great bank
NCNicoli Como
