Always 1st class
First Direct always there. No excuses about high call volumes and no lengthy gobbledygook before speaking to you. App face recognition also brilliant.
AMAZING
I have been with First Direct for many years. their support has been tip top. I cannot fault the service they have delivered over the last 25 years plus. The staff are friendly and so willing to help.
Love my app
I love first direct first class service with amazing staff x
Easy to use
Great way to do banking
Easy to use
App is great for setting up new payments, checking payments etc
Consistently Brilliant
Every interaction I have ever had with FD has been efficient, helpful and very friendly. Their app is easy to use and keeps my finances under control. I would not bank with anyone else, no matter what they might offer me switch.
Real people, great customer service
I’ve been with FD for well over 25 years. Always at the end of a phone; always helpful; always efficient. The online banking app (one of the first) is easy to use, flexible and suits my needs.
Send Money
This was perhaps one of the easiest ways to send money via the 1st Direct app.
So easy to use
I wish all apps were this simple. I can ping money wherever, whenever and they let me know when I’m getting close to going overdrawn etc
Great app and easy to use
Simple to use and great that you can now apply for some products on the app. Looking forward to being able to apply for all products.great also you can set up a new payment without having to generate codes.
Glynis Jordan
I have used my FD App for a few years. Quick, easy to navigate and understand, convenient and maintains my independence. Love it. Thank you FD.
Easy banking
I find this system easy to understand and much quicker than my previous bank which decided to close down current accounts.
We were welcomed and I’m glad I made the change. Thank you.
We were welcomed and I’m glad I made the change. Thank you.
Great bank
Been with first direct for over 30 years
Would recommend to anyone
Would recommend to anyone
Used to be much better.
Services used to be so much better but increasingly over the past 3-5yrs many individual benefits (reasons to be here) have been removed, and the interest on accounts slashed to name a few.
So overall it’s disappointing, I have never considered moving elsewhere ‘until’ this year when it’s seen more customer benefits slashed.
So overall it’s disappointing, I have never considered moving elsewhere ‘until’ this year when it’s seen more customer benefits slashed.
Show more
Intuitive
Very simple Banking, perfect!
Excellent service
Find the customer service and online banking is excellent
A bit confusing
The app is decent enough but the design could be improved and is a bit confusing. I also bank with Starling and find their app much better designed. My issue with First Direct is that transferring money between accounts or externally just doesn’t work for me. I can’t really put my finger on it but I feel like there is too much information on the screen and I have to really concentrate on what I’m doing. If you are already in a particular account and then go to ‘transfer’ you have to re-select that account first. This confuses me. I also really wish you could re-name accounts like you can with Starling and Monzo etc. this is an opportunity missed. We have a spends account for family bills and an additional account for the kids’ money. I just want to be able to name them ‘family’ kids ‘etc’. This must be really easy for First Direct to implement so not sure whey they haven’t done it yet. The addition of spend pots would also be amazing and would likely make Starling redundant for me.
Show more
Best bank in the Wold!
Been with First Direct for decades. Always straight through to helpful person every time, no options, no holding. Instant human connection and they are the most fabulous institution you could ever hope to find. Honestly, it’s true!
The best online banking by far!
When you call you get a human being, who is a professional and knows what they’re doing. There’s no lengthy wait or ‘press 1 for this or 2 for that’ -you just get straight to a human who solves your issue. No AI taking you in circles, bots or call centres full of people earning peanuts and no idea how to help.
Show more
Add the option of typing a payee’s name please
Instead of having to scroll through the list. Other than that great
