Surprisingly archaic and clunky
Interface not intuitive vs even NatWest app. Layout is annoying, eg listing of transactions overly spaced out requiring unnecessary scrolling. Future one-off transactions scheduled by user become invisible as soon as scheduled, so impossible to view and manage banking around. To find them you have to go via the triple dot on the account (not even via a listed option link) to an obscure section with a dustbin icon labelled ‘view and delete payees’, and even if you manage to find this list you still need to know to scroll to the payee and click in order to see the future scheduled payment. Ill-thought through design, and has been this way for years, clearly no effort by HSBC to iron out issues such as these. There are more examples like this throughout the app and also online. Eg you cannot label your accounts as you wish, you cannot arrange them in the order you prefer. What would have been impressive in the early 2000s looks archaic and lazy in the late 2020s. Could do better, and other banking apps do.
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First Direct
I have been with FD since 1990! As a Soldier it was the perfect bank if I was away from the UK being able to use the phone and not the post office! Over all those years I have never had a reason to complain and have the pleasure of introducing friends and family members to FD and who are all still there.
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Customer Service
Everything about first direct is ‘first class’
The service, the app, the rates. Would not bank with anyone else. 😁
The service, the app, the rates. Would not bank with anyone else. 😁
Bern
We’ve been with First Direct for many years including holding a mortgage with them. Communication and transactions are always straightforward and stress free. No complaints.
Great bank
Excellent app from a great bank
Best Bank!
I have been with First Direct for more years than I can remember and I have never been let down in any way.
Always available, night, day or holidays and always able to deal with problems.
I can phone anytime from anywhere and speak to another human who deal with my problems large or small with politeness and competence!
Thank you First Direct!!
Always available, night, day or holidays and always able to deal with problems.
I can phone anytime from anywhere and speak to another human who deal with my problems large or small with politeness and competence!
Thank you First Direct!!
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Too many steps
There are too many steps to do a task compared to other bank accounts I have and their apps
Best bank ever
It really is!! :-) and always has been for the last nearly 30 years since I have been banking with them. THANK YOU
Banking made easy
Great app & absolute clarity of account status.
Easy to use & track your day to day transactions.
Easy to use & track your day to day transactions.
Nice app
Easy to negotiate for almost everything. No facility to look at direct debits and standing orders though. I know back and white is the corporate colours but background colours could be changed to soften the brightness and improve the UI.
First Direct -Still Brilliant!!!
Your staff with their training and skills never disappoint. Thanks to all
First Directory
Not happy it has been taken away, very unsatisfactory
Best internet bank
I absolutely love this banking app, so easy to use and clear!
Great service
I’ve had a few problems recently with my account card possibly being scammed and First Direct were straight on it I spoke to various people every one of them was so helpful. Get me a new card and then a new number I have told. Friends and relations how efficient First Direct have been once again I highly recommend them to people and the people can more helpful and efficient 10 out of 10 for everything thanks again guys you’re great
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Always the easiest to use!
As a very long term customer I can verify that fd works well and they answer the phone quickly for queries!
Payee not matching
The details of what the payee name is for the account details would help. Just saying ‘Does not match’ doesn’t help. Is the name a close match?
Old customer review
Usual 5 star service you just cannot get any better
Like banks used to be
Even though it is all on line First Direct give a feeling that you used to get from your local bank manager caring and attentive with a good measure of understanding.
Cancelling and creating a standing order
Thank so common sense logic and ease of use
Excellent bank!
Been with FD for such a long time now and would never change. Customer service is top notch.
