Fed up with this app
This has happened twice now and I’m not happy. I have gone to access my bank balance to check I’ve been paid correctly and my app says “No accounts to view” and “You don’t have any accounts that can be accessed via mobile banking”. Baring in mind you’ve closed all my local branches down to become digital.
I am sick of this happening. Last time I had to call up and it took ages to get sorted and in the end I had to reset my account and change all my details when I shouldn’t have to do that.
Just to add, I’m 21 years old and know my way around technology and it still felt like a pain sorting this issue out over the phone so imagine how elderly members feel if they have this issue or how frightened they might be if it says they have no accounts to view and think they’ve been hacked.
I am sick of this happening. Last time I had to call up and it took ages to get sorted and in the end I had to reset my account and change all my details when I shouldn’t have to do that.
Just to add, I’m 21 years old and know my way around technology and it still felt like a pain sorting this issue out over the phone so imagine how elderly members feel if they have this issue or how frightened they might be if it says they have no accounts to view and think they’ve been hacked.
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Chris
I’m happy😉
Mr
👍
💯
Good mobile banking app and service
Dr
User friendly app
