⭐ 1/5 – Absolutely awful experience
I’ve contacted Suits Me repeatedly, provided the information they’ve asked for, waited for the Safeguarding Team to contact me, and chased them multiple times. I was eventually told by an adviser that their automated system had restricted my account and that the issue had been escalated to Safeguarding. I’m still waiting for it to actually be resolved.
Trying to get help is ridiculous. Long waits, constantly being told to wait for another team, and no clear timeframe for when you’ll actually regain access to your money.
If you’re considering using Suits Me, my experience is enough for me to say stay well away. A financial service shouldn’t leave customers unable to access their money for days while they chase support for answers.
Several Issues with the Card
1. Apple Pay / Digital Wallet
The card cannot be added to Apple Pay. This feature would be very useful, especially in situations where we need to be in wet environments, such as swimming pools, saunas, and similar places. In these situations, we are forced to carry the physical card, which creates a risk of it getting wet and damaged.
2. Contactless Payments
Another recurring issue is that payments made using contactless payment are frequently declined. This happens quite often and makes it difficult to use the card conveniently on a daily basis.
3. Beneficiary Registration for Bank Transfers
It would also be important to increase the amount of space available for entering a beneficiary’s full name when registering a new account for transfers. Many people have long full names, and the current field does not accommodate them, resulting in an error when trying to complete the registration.
I kindly ask that these issues be reviewed and, if possible, resolved, as these are important features that would make the card more practical, reliable, and convenient to use.
Response from developer
Hello, thank you for taking the time to share your feedback. We appreciate your comments regarding Apple Pay, contactless payments and beneficiary registration. Apple Pay is something we know many customers are keen to see, and we are pleased to confirm that this feature is currently being worked on and is expected to be available in the near future. With regards to contactless payments, there are security controls and limits in place to help protect customers from fraud and unauthorised transactions. This can occasionally result in a contactless payment being declined, particularly if a chip and PIN transaction is required to refresh the contactless functionality. Your point regarding the beneficiary name field is a fair one. We understand that some customers may have longer names, and we can see how the current character limit could cause issues when setting up a new payee. We have passed this feedback on to the relevant team for review as part of our ongoing efforts to improve our service. We value customer feedback and thank you for helping us identify areas where we can continue to improve. Kind regards, SM
