⭐ 1/5 – Absolutely awful experience
Genuinely one of the worst banking experiences I’ve had. My account has been restricted for days over a £10 transfer, leaving me unable to properly access my own money.
I’ve contacted Suits Me repeatedly, provided the information they’ve asked for, waited for the Safeguarding Team to contact me, and chased them multiple times. I was eventually told by an adviser that their automated system had restricted my account and that the issue had been escalated to Safeguarding. I’m still waiting for it to actually be resolved.
Trying to get help is ridiculous. Long waits, constantly being told to wait for another team, and no clear timeframe for when you’ll actually regain access to your money.
If you’re considering using Suits Me, my experience is enough for me to say stay well away. A financial service shouldn’t leave customers unable to access their money for days while they chase support for answers.
I’ve contacted Suits Me repeatedly, provided the information they’ve asked for, waited for the Safeguarding Team to contact me, and chased them multiple times. I was eventually told by an adviser that their automated system had restricted my account and that the issue had been escalated to Safeguarding. I’m still waiting for it to actually be resolved.
Trying to get help is ridiculous. Long waits, constantly being told to wait for another team, and no clear timeframe for when you’ll actually regain access to your money.
If you’re considering using Suits Me, my experience is enough for me to say stay well away. A financial service shouldn’t leave customers unable to access their money for days while they chase support for answers.
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Several Issues with the Card
I would like to report several issues that are causing significant inconvenience when using the card:
1. Apple Pay / Digital Wallet
The card cannot be added to Apple Pay. This feature would be very useful, especially in situations where we need to be in wet environments, such as swimming pools, saunas, and similar places. In these situations, we are forced to carry the physical card, which creates a risk of it getting wet and damaged.
2. Contactless Payments
Another recurring issue is that payments made using contactless payment are frequently declined. This happens quite often and makes it difficult to use the card conveniently on a daily basis.
3. Beneficiary Registration for Bank Transfers
It would also be important to increase the amount of space available for entering a beneficiary’s full name when registering a new account for transfers. Many people have long full names, and the current field does not accommodate them, resulting in an error when trying to complete the registration.
I kindly ask that these issues be reviewed and, if possible, resolved, as these are important features that would make the card more practical, reliable, and convenient to use.
1. Apple Pay / Digital Wallet
The card cannot be added to Apple Pay. This feature would be very useful, especially in situations where we need to be in wet environments, such as swimming pools, saunas, and similar places. In these situations, we are forced to carry the physical card, which creates a risk of it getting wet and damaged.
2. Contactless Payments
Another recurring issue is that payments made using contactless payment are frequently declined. This happens quite often and makes it difficult to use the card conveniently on a daily basis.
3. Beneficiary Registration for Bank Transfers
It would also be important to increase the amount of space available for entering a beneficiary’s full name when registering a new account for transfers. Many people have long full names, and the current field does not accommodate them, resulting in an error when trying to complete the registration.
I kindly ask that these issues be reviewed and, if possible, resolved, as these are important features that would make the card more practical, reliable, and convenient to use.
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Response from developer
Hello, thank you for taking the time to share your feedback. We appreciate your comments regarding Apple Pay, contactless payments and beneficiary registration. Apple Pay is something we know many customers are keen to see, and we are pleased to confirm that this feature is currently being worked on and is expected to be available in the near future. With regards to contactless payments, there are security controls and limits in place to help protect customers from fraud and unauthorised transactions. This can occasionally result in a contactless payment being declined, particularly if a chip and PIN transaction is required to refresh the contactless functionality. Your point regarding the beneficiary name field is a fair one. We understand that some customers may have longer names, and we can see how the current character limit could cause issues when setting up a new payee. We have passed this feedback on to the relevant team for review as part of our ongoing efforts to improve our service. We value customer feedback and thank you for helping us identify areas where we can continue to improve. Kind regards, SM
Worst bank around!
Awful bank and awful customer service from them! Been waiting almost a month for help regarding a £50 transaction! No one gets back to you, they ignore emails and ignore the online chat and never answer the phone, had me on hold for 4 hours, I’ve had an online chat open for 3 weeks and still didn’t get an answer!! Shockingly bad service.
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CLOSED MY ACCOUNT WITH MY SALARY IN IT
They closed my account with an email the day before my salary went in and I’m still waiting for my money. Impossible to get hold of and still no response to my emails. DO NOT USE THEM
.
It asks me to sign back in too many times and half the time it glitches and doesn’t log me in it’s really stressful using suits me
The Ar the best
deserve more than 5stars
Can’t close account or remove GDPR details
Terrible service, don’t answer online chat, takes around 1 hour to speak to someone on the phone. Have been asking to close my account by phone and email for over 2 weeks, told to cut up card but 4 weeks later logged in and noticed account is still open, luckily I transferred all my money out of this account in time. This company does not comply with GDPR regulations or requests. My advice don’t keep a lot of money in the account if you use this e-money provider. A complaint will be made to the FCA as they should not even have a license to operate as a ‘bank’
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Not working
Not working when trying to logi!!!
Worst bank in the world
Please for the love of god DO NOT install this app for banking DO NOT put money on a suits me account please this is the worst bank and the worst experience i ever had with a bank STAY AWAY FROM THIS BANK PLEASE IF I COULD I WOULD PUT 0 STARS
Very bad costumer service. They don’t help you at all with anything.
I tried calling them and wait 20min in the hours that they are supposed to answer and still didn't answer. My card doesn't work at all and I money left in there and they won't help me at all to fix it. Very bad costumer service.
Money back
I have had suits me for over 3years and one day my account was blocked,I managed to get in touch with safeguarding team after a week and was helped. A week later Suits me send over £15 for the inconvenience caused and I thought that was really lovely!
Theft in broad daylight
Please do not open an account with this company. They will close the account without any reason and are not responsive at all.
Locked me out of my account
Made me upload documents out of the blue and stopped me from accessing my money.
Avoid.
They ignored me for two days straight and at this time they’re still holding my money. I don’t know if I’ll ever get it back do not use these people. Ever.
Avoid.
They ignored me for two days straight and at this time they’re still holding my money. I don’t know if I’ll ever get it back do not use these people. Ever.
Terrible system
Listen and listen carefully
Get your money out this bank asap that’s all I have to say
Get your money out this bank asap that’s all I have to say
Fraud
A company was taking payments of £18 a month from my account (computer save). This was without authorisation of any kind, why do Suits Me allow this to happen.
Great service
Komail is a fantastic advisor he helped me with the problems I was having, I was stressed out because I couldn’t login to my app, and then komail called me and resolved the issue with minutes. Thank you so much.
WARNING: Absolute rip-off! Avoid this bank! This bank is a total scam. They charge ridiculous and hi
WARNING: ⛔️Absolute rip-off! Avoid ⚠️this bank!
This bank is a total scam. They charge ridiculous and hidden fees just for transferring your own money. To make matters worse, they have now blocked my account and are refusing to let me access or withdraw my funds. Customer service is completely useless. Do not trust them with your money‼️!
This bank is a total scam. They charge ridiculous and hidden fees just for transferring your own money. To make matters worse, they have now blocked my account and are refusing to let me access or withdraw my funds. Customer service is completely useless. Do not trust them with your money‼️!
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Banking
Very poor customer service,no care for customers,cause embarrassment by blocking customers any day any time at their own time,causing inconvenience for customers.win
My account don’t allow me to use my money
I’ve been trying to use my money for a week and I can’t I’ve tried calling and nobody answer nobody replies to emails nobody calls me back and I’ve done everything I can to try and solve this problem and nothing works
Very bad service
Very bad service
Avoid at all costs
Blocked my account and would not let me access my money. Worst bank ever
