TSB Mobile Banking User Reviews

Customer Experience

Positive experience73.2% of reviews
Neutral7.6% of reviews
Negative experience19.2% of reviews

~ Based on 856 written reviews from the US App Store.

What users say

Is TSB Mobile Banking Safe?

TSB Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for TSB Mobile Banking is 96/100.

This assessment is based on 1,038 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 1,038 App Store ratings for TSB Mobile Banking.

Is TSB Mobile Banking Legit?

TSB Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for TSB Mobile Banking is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thank you so much

Very nice app I really appreciate itπŸ™πŸ˜πŸ˜

Well done

Cracking wee app .. keeps you right up to date

Absolutely Fantastic

The app is the best thing that has happened. It makes banking easier and simple anywhere at any time. This is banking made simple and secure. 100% superb and excellent I am using it everyday and this has made it easier for me I have not visited the bank for a long time. Absolutely fantastic
How ever payment my salary show in late. For example my salary is paid every Friday of the week I can only see it Friday when other banks will pay it on Thursday instead one day before payment. The app makes it easier for me now to move money
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Mr

Very nice and easy service . Wonderful apps to maintain daily needs! Thank you

Mrs Preece

Having this banking app has made such a difference to my interactions when using the different features. What’s more important is the security methods and support l have used over the past year of updates. This is important for me being over sixty and l find the help service amazing.

Love TSB app

I love TSB app, easy to use , straightforward πŸ˜ƒ

Pleased to explore it

I was worried about setting up a banking app on my phone as this was relatively new to me, but I need to be concerned at all. It was very simple to complete and I’m delighted with its efficiency.

Best

Always

Getting better

The app is getting better but please looking into using dynamic type on the move money section of app, The font is small for customers that use larger font and for visually impaired.

Still no dark mode support either which is badly needed

Banking

Love my banking app so easy to use for someone that is not very good with technology. Never had any issues. Been with bank for many years & so happy 🀩

TSB member for over a decade.

The app is great but can sometimes be extremely finicky especially when navigating through pages and even loading into the app itself. It’s definitely missing a sort of smoothness and seamlessness like the other banking apps. (NatWest, Monzo etc)

I do also wish we were able to receive push notifications whenever we received money in an account. This is a major feature that I’ve been wanting for years but still has not come. It really saves the hassle of having to open the app to see if I got paid or not. HOPEFULLY this can be something coming soon as it’s off-putting for me.
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Crypto payments

The fact the bank blocks any and all crypto related payments and transfers is very limiting in modern finance, claiming AML reasons but happy to accept funds from crypto platforms simply doesn’t make sense.

Direct debits

Where do you find the direct debits and standing orders because it tells you in the help section to click on your name on the account and click the standing order and direct debit tab? There is no such tab….

Very poor service

This service is has got to be looked at it worse than poor!!! I will have to make an unnecessary trip to Southampton to try and resolve this problem. No local services anymore spent hours speaking to call centres with very strange accents. Not happy with the tsb service.

Lock pots

Please add Face or touch ID to access pots for increased security, and fix the issue where cancelling a direct debit crashes out of the app

Ideal banking

Been a member too side of 30 years always there to help

App and service

Pretty good for basic things. However when it comes to a problem that needs to be resolved quick tsb customer service/help lines are less then adequate.

Can you add..

Could you add notifications for incoming payments and add a dark icon for iOS please I beg

Good banking app

Good banking app. Does the job without asking for gamified engagement or trying to upsell banking services. I can navigate it quite easily.

high quality

i’m very happy with this app because very easy to use and strong save