A major step backwards
Landscape mode has disappeared and with it the rolling balance column when reviewing the transaction list. If you make a payment in the app, the balance immediately changes but the transaction doesn’t appear in the list for several minutes. When you go to make a payment on iPad, the amount box is obscured by the silly little number pad that pops up so you have to guess that you have typed correctly until you have finished. The same problem occurs when entering the sort code to create a new payee. This app has not been tested properly, does not take into account the users and is probably straight out of an intern’s head with little or no real world experience. If you try to meet support in the app via chat you talk to a bot that is dumber than a 3 year old so no point therefore no support.
Update: after a long pause they have re-instated the running balance which is good but there are still other issues mainly that the balance isn’t always reflected in the transaction list. Example 1 direct debit and 1 standing order go out on same day, balance reflects both but transaction list only shows dd.
Update: after a long pause they have re-instated the running balance which is good but there are still other issues mainly that the balance isn’t always reflected in the transaction list. Example 1 direct debit and 1 standing order go out on same day, balance reflects both but transaction list only shows dd.
Show more
TH
Get the landscape back ASAP please. I’ve already made and official complaint and have now has two people call to sympathise but even with the promised recent fix it’s still not working for me. Looking at other banking options sadly because of this issue
Bad update for IPads
Since the latest update a disaster for IPad users, stuck in portrait mode no longer supports landscape which was ideal for iPads. Update - still no update on landscape mode, this should be a priority
Still stuck in portrait mode
This app was working very well until version 27.10.10, at which point it would only open in portrait mode. This renders it virtually unusable for me on my iPad, since I only use my iPad in landscape mode.
I raised this issue a month ago and was assured that this would be addressed. However, I have just installed a further update and it is STILL stuck in portrait mode.
This suggests that either the fix is beyond the competence of the unempathetic geeks who push out these updates, or else Virgin Money just don’t give a damn for the convenience of their customers…
Come on, it was easy enough to mess this app up; it can’t be too hard to put it right!
I raised this issue a month ago and was assured that this would be addressed. However, I have just installed a further update and it is STILL stuck in portrait mode.
This suggests that either the fix is beyond the competence of the unempathetic geeks who push out these updates, or else Virgin Money just don’t give a damn for the convenience of their customers…
Come on, it was easy enough to mess this app up; it can’t be too hard to put it right!
Show more
iPad viewing
Why is the Virgin Money Mobile Banking App defaulting to a landscape mode rather than portrait? This has been an issue for a couple of months now and it makes it very difficult to see what you’re doing. Get it sorted VM or I’m taking my business elsewhere.
Update goes backwards
Previously you could edit savings pots and reduce amounts or add to certain pots from within your savings account if you were over allocated after a withdrawal for example.
Now I can’t even see my pots to amend them. It just wants me to add money. I don’t want to do that. I want to edit amounts within savings. So stupid.
Now I can’t even see my pots to amend them. It just wants me to add money. I don’t want to do that. I want to edit amounts within savings. So stupid.
Show more
Harassment to change my preferences
They’re refusing to respect my preferences for push notifications. They constantly harass me and bully me to enable push notifications. They have now gone to the point of blocking me from accessing my own money, until I enable push notifications. This app should be banned from the store and Virgin Money should be banned from trading.
Show more
Updated app
The new update to the app is poor. You can’t view it on landscape mode. Also on the iPad when transfering funds the numerical key pad appears on top of where the values are to go therefore limiting vision and you can’t move it
Landscape version for ipad?
Having a 13 inch ipad pro I prefer landscape view. For security I do all my business indoors. I do nothing moneywise on the iphone as that goes out and about with me. The ipad never goes out.
Latest Update makes it unusable !
I only use the app on my iPad (which I use as a laptop). I use the app for a business account. The latest version of the app only displays in portrait not landscape which means I have to stand my “laptop” on its end to use the app.
Whoever thought that disabling the ability to rotate the layout needs to be put on a performance improvement plan.
Whoever thought that disabling the ability to rotate the layout needs to be put on a performance improvement plan.
Show more
Landscape mode no longer available
The latest updates have removed landscape orientation, making this app completely useless for me. (I only use an iPad.) Time to find another bank.
Landscape/Portrait Mode
The one phrase that doesn’t exist anywhere in the Developer world is “if it ain’t broke, don’t fix it!” They love to tinker just as if to justify their existences. I appreciate that there’s a new kid on the block - Nationwide, so I guess some changes had to be made, but getting rid of landscape mode for those of us that use an iPad and stand is frustrating and the app is less user-friendly as a result. Not all of use the app on our phones, I never have and never will do.
I appreciate that the Developers are acknowledging these reviews and are suggesting a future update to rectify this, so thank you.
Further to the Developer’s reply below, we all know that this isn’t an issue with the auto-rotate function on the iPad, it’s the app!
I appreciate that the Developers are acknowledging these reviews and are suggesting a future update to rectify this, so thank you.
Further to the Developer’s reply below, we all know that this isn’t an issue with the auto-rotate function on the iPad, it’s the app!
Show more
Tagging
Why have you removed the tagging and budget functions? These were some of the best features. Will you be reinstating these and what about the historical ones? What a nightmare 😤
Accessibility Issue
Why have you changed the app on iPados to be in portrait mode? it doesn’t make sense!
I am visually impaired and all the apps on my ipad are in Landscape where the keyboard is much bigger. Please go back to Landscape mode and consider those with disabilities.
I am visually impaired and all the apps on my ipad are in Landscape where the keyboard is much bigger. Please go back to Landscape mode and consider those with disabilities.
Not a fan of the updates
I thought the purpose of an update was to improve rather than going backwards. I use my iPad when using the app and all the stands I have hold the iPad landscape, so I have to tilt my head to the side which isn’t practical or this backward step makes me have to take it out of the stand and hold it using one of the hands I need to make changes. Why remove a feature that every iPad user would benefit from? It’s was there before but someone thought it better to make it more awkward to use. Please give us landscape mode back soon. Secondly, when you are trying to put in an amount of money to pay our transfer, the keypad comes up and covers the area that the value should be so you cannot see it. Can you please move the keypad to a different part of the screen so you can at least see the amount when you are typing it.
Show more
Change needed
You have just ‘refreshed’ the app today ( 13/08/26) Still reverts to portrait mode. Please have this reverted to landscape.
Landscape
I’m still waiting for the developer to right the wrongs and reinstate the LANDSCAPE view for iPad/tablets….. as pensioners with disabilities it is impossible to hold the device in portrait view!
Only portrait mode
Does not work in landscape
Any more so is useless with attached keyboard. Hopeless for an older user.
Any more so is useless with attached keyboard. Hopeless for an older user.
Settings
Why is the updated app locked in portrait mode? Everything on the page is now squashed into a small space made even worse by a good bit of the page taken up with items like support etc down left hand side. Surely this can be rectified by the developer.?
Since update loads has gone missing
Awful since the update. Credit card accounts have all disappeared.
I can see all our business accounts including the credit card accounts with transactions when I login online but in the app since the update we can now only see our current account.
The app was used on a daily basis to keep track of all our transactions in all our accounts and was really useful.
I can see all our business accounts including the credit card accounts with transactions when I login online but in the app since the update we can now only see our current account.
The app was used on a daily basis to keep track of all our transactions in all our accounts and was really useful.
Show more
