Face ID not working
After upgrading iPhone the virgin credit card app will not use Face ID. It keeps resetting to passcode every time I log out. Reinstalling failed, turning phone off and on failed to resolve. Even had email to say app no longer available to use on the old phone. AI couldn’t solve this issue neither. Somehow your app thinks I still have the app on my old phone and refuses Face ID. Needs a review of your app.
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Can’t access and repayments doubled. Appalling
Haven’t been able to access the app for a long time. It just says that something has gone wrong at their end. It doesn’t even let you complete your full PIN before showing that error message. I’ve now noticed in my banking app (not Virgin) that repayments have doubled since I was last able to access despite me never using the card. Appalling bordering on criminal. It’s the ombudsman for me.
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Only 1 Device Allowed
It’s absolutely unbelievable that one is not allowed to access their account on more than one device. I’d like the option of using either my Smartphone or my iPad but that isn’t allowed.
Biometrics not been working for months
Use this app regularly to keep an eye on my balance. The app in itself works well and shows me all I need. However, for months it has been asking for a PIN despite me repeatedly setting up Face ID in the settings. Every time I log back in it tells me that Biometric login is unavailable. Contacted customer support yesterday who deregistered me and told me to reinstall the app. That didn't work either. Reading other reviews today has revealed that other people are having the same problem and have been for a while. How long is it going to take to fix? Biometrics are supposed to be more secure and are available on every other banking app I use so why are Virgin struggling with it? It's ruining what used to be a very good app.
EDIT Why have I received a completely irrelevant response to this review? The response is dated 7 years ago!
EDIT Why have I received a completely irrelevant response to this review? The response is dated 7 years ago!
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Awful app.
Does not seemlessly transfer to new phone!!
