Not great, too many bugs even for occasional use
I only have a balance transfer card so check the app infrequently. Lately it has been a buggy mess.
Issue 1: unsolicited log out
I absolutely detest apps that do this. I just want to check my balance on the app that’s installed on my specific private device behind existing Face ID security and all the rest. Why have I been logged out? At least it’s not as bad as some other apps that log you out every single time. Criminal behaviour.
Issue 2: randomly demanding my passcode and refusing to prompt for Face ID
Why????!!??!!!?
Issue 3: refusing to accept a new passcode that adheres to the rule of no repeat numbers
There’s clearly further rules behind new passcodes so it would super helpful if you would actually say what they are instead of rejecting my passcode that I know and use because it ‘uses repeat amor sequential numbers’ (it doesn’t)
Issue 4: my card (and only account) randomly disappearing from the accounts tab
Makes the app useless, obviously.
I’ve got demanding kids and a demanding job and I just want my apps to work first time even if it’s been a while, and be quick and easy to use.
Issue 1: unsolicited log out
I absolutely detest apps that do this. I just want to check my balance on the app that’s installed on my specific private device behind existing Face ID security and all the rest. Why have I been logged out? At least it’s not as bad as some other apps that log you out every single time. Criminal behaviour.
Issue 2: randomly demanding my passcode and refusing to prompt for Face ID
Why????!!??!!!?
Issue 3: refusing to accept a new passcode that adheres to the rule of no repeat numbers
There’s clearly further rules behind new passcodes so it would super helpful if you would actually say what they are instead of rejecting my passcode that I know and use because it ‘uses repeat amor sequential numbers’ (it doesn’t)
Issue 4: my card (and only account) randomly disappearing from the accounts tab
Makes the app useless, obviously.
I’ve got demanding kids and a demanding job and I just want my apps to work first time even if it’s been a while, and be quick and easy to use.
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App doesn’t work
Logged on once, every time I now login it asks me to go through the stup again anthem at the end fails with a message something went wrong try again , trying again doesn’t work either
A poor financial product with an even worse app.
Looking through transactions is a nightmare, always an entry which shows plan costs and deductions before one is set etc. Wish I’d never gotten a VM credit card.
Utterly useless app
Tried to set up this app for my new credit card.
Did everything it asked and then got the working symbol but now can’t log into or even get a screen to ask me to log into, all I get is sent back to the beginning of registration and then when I put in the details again it states username already in use.
So now I have a credit card I can’t use because the stupid app doesn’t work.
Did everything it asked and then got the working symbol but now can’t log into or even get a screen to ask me to log into, all I get is sent back to the beginning of registration and then when I put in the details again it states username already in use.
So now I have a credit card I can’t use because the stupid app doesn’t work.
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Interest accruing…App not working 3 days and counting
the only way to pay off a balance is via the app…and the app hasn’t been working for 3 days…..interest accruing???? Does the Financial Ombudsman monitor system failures like this?
Can’t even get into app
Updated the app and it just sends me on a loop saying I need to update- I have. I’m on ios17.3 and you need iOS 14 and up to operate the app. There is no other version to update too. Don’t know what they have done but I’m now unable to log in at all to my app. Please undo whatever you did to this latest update as it has made the app inaccessible
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Rubbish
Can’t even log on to the app. Wouldn’t be too bad if I could do it online but it’s app only!
Just keeps saying sorry we’ve had a problem our end please try again
Just keeps saying sorry we’ve had a problem our end please try again
Worst banking app and fake reviews.
5 star reviews are obviously fake. This is a bad app. You can’t use ion more than one device, it’s super glitchy, you can’ store a debit card etc etc… been like this for years, the devs are just lazy or inept.
Poor
I haven’t been able to access the app for over a week now. Would not recommend.
Use on Multiple Devices
Why can’t I use this app on both my iPhone and iPad?
I can have it downloaded onto both but when I try to use it on one device it removes it from the other device.
I am able use my Virgin Money bank App on both devices and I can also use other banks apps on both devices. So why can’t I use this app on more than one device? Can this be resolved to make it more flexible and user friendly?
I can have it downloaded onto both but when I try to use it on one device it removes it from the other device.
I am able use my Virgin Money bank App on both devices and I can also use other banks apps on both devices. So why can’t I use this app on more than one device? Can this be resolved to make it more flexible and user friendly?
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Error message
Not sure when was the last time when I could actually login this app.... Guys do something pls bc it's now like that for a while I can not login and see my accounts. Non stop getting error messages " something went wrong" trying everyday since weeks ago and getting the same. So pls fix the issue bc it's rubbish now.
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Terrible
I would give zero stars of if I could. I can never log in plus there’s no alternative to log in online.
Keeps delinking from virgin red
I can’t track reward progress for companion flights. When you link to Virgin Red it just goes to a points total and the app freezes. This has happened for many months. I just want desktop access returned, why anyone would rather manage accounts on an app is beyond me. I also have to email statements to my desktop so I can actually read them! You also can’t have the app on ipad and iphone together, you have to pick one or you are logged out. I now have 3 virgin apps (trains, planes and red) on my iphone and this one on my ipad so I can read it easier. This seems ridiculously inefficient.
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Cannot log in
It was fine until a few weeks ago - now I cannot login, getting the same error message so many others have flagged: ‘something’s gone wrong, sorry, we’ve had a problem our end. Please try again’. There seems to be no way to fix it?! What is happening
Great app
Used the app since 2023 and never once had an issue.
I’m not sure how others are having issues but it seems the app likes me ;)
I’m not sure how others are having issues but it seems the app likes me ;)
App not working
When the app works it’s fine but I can’t make my monthly payment due to “something wrong our end” some people don’t feel comfortable making a payment over the phone !
Cannot register my new card
I was trying to register my new card to this app but it won’t work. Constantly having an issue on ‘ something wrong on our side , please try again later’ could someone please Look into it.
Poor App
Tried to install the App numerous times, just says issues our end. Tried for 3 weeks. Awful App
Derick
This App doesn’t work. Got the App, managed to get my pin and then nada nothing just a white screen. Deleted the whole lot and same happened again. It’s not my data or
internet - I have Virgin and that works fine.
I got this card to transfer a balance - thankfully I haven’t done it yet so nothing gained and nothing lost. I’ll be looking elsewhere.
internet - I have Virgin and that works fine.
I got this card to transfer a balance - thankfully I haven’t done it yet so nothing gained and nothing lost. I’ll be looking elsewhere.
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Something gone wrong
I’ve tried to login many times in one month and the app always shows this message " somethings gone wrong, sorry we've had a problem our end, please try again later "
