Never works
I’ve tried logging in with correct details and it tells me to try again or system not working- I’ve never actually logged in successfully and without online banking this is very frustrating. Why can’t you have a service that works?
Update to useless
Who updates an app to reduce functionality - Virgin Money! It used to be a bit clunky at times but largely worked reasonably well until the latest update at the end of July 2026 when without warning all landscape functionality disappeared making it totally useless to this iPad pro user. Took it up with support & no redress not even a phone no. to complain to. So don’t trust this bank - it cares nowt for its customers
Show more
Terrible app
I have been trying for the last few days to get into my account without success. When is this glitch going to be fixed. Contacted Virgin and it’s all sorted now
Janky registration process
Was a struggle to get registered on app after receiving card and account deets. Had to phone helpdesk, managed to speak to a competent human, but their answere was to reinstall app and try again… this got me further, and after a further round of password resets (maybe I was awakening a long forgotten identity of mine) I got access. App seems ‘right, so far. Registration was a pain!
Show more
Imagine not being able to login to check your balance for over a month
Virgin has no online banking website and tells you to use the app. The app doesn’t let you login, and constantly states “something’s gone wrong - we have had a problem at our end”. 100s of reviews saying the same thing and they refuse to believe there’s a systemic problem with the app and instead want each user to spend hours on the phone to support. I am closing my account.
Edit in response to developer response: My WiFi and/or signal has not been poor for over a month. What a ridiculous statement. I am also not deleting every single other app on my phone prior to accessing my credit card app - are you being serious? And yes, it’s been paid off and the account closed. It’s nonsense.
Edit in response to developer response: My WiFi and/or signal has not been poor for over a month. What a ridiculous statement. I am also not deleting every single other app on my phone prior to accessing my credit card app - are you being serious? And yes, it’s been paid off and the account closed. It’s nonsense.
Show more
DOH!!!!
Whenever I try to login I keep getting the error message ‘something gone wrong our end’ with no resolution. So it basically useless.
Unable to login
Upgraded my phone and now the app crashes every time I put the 6th digit of my pin in. Cannot access my account.
Won’t update!
Can’t update the app despite having ample phone storage
Unable to login
I have been unable to login to the app and make my regular payment. Looking online just refers you to use the app. With no real help given.
I just doesn’t work
I don’t actually remember when i log in successfully. All the time got message „its problem on our end, try again later”
Biometric login still does not work
FaceID still does not work despite numerous updates after I got a developer response. So they are aware of the issue, but still haven’t got round to fixing it.
And this happens repeatedly. They keep saying the next update will fix it, but it never does.
As ever, after being setup, the next login results in a “biometric login unavailable” error.
Switching FaceID back simply results in the same error on the next login. Uninstalling and reinstalling makes no difference.
And there’s no point telling me to contact customer services. This is an app bug you need to fix.
This is with an iPhone Air running IOS 26.5.
And this happens repeatedly. They keep saying the next update will fix it, but it never does.
As ever, after being setup, the next login results in a “biometric login unavailable” error.
Switching FaceID back simply results in the same error on the next login. Uninstalling and reinstalling makes no difference.
And there’s no point telling me to contact customer services. This is an app bug you need to fix.
This is with an iPhone Air running IOS 26.5.
Show more
Face recognition
Nothing wrong in general with the app just can’t seem to get mine to keep Face ID sign in highlight so always keep going back to typing a passcode in
Face ID not working
After upgrading iPhone the virgin credit card app will not use Face ID. It keeps resetting to passcode every time I log out. Reinstalling failed, turning phone off and on failed to resolve. Even had email to say app no longer available to use on the old phone. AI couldn’t solve this issue neither. Somehow your app thinks I still have the app on my old phone and refuses Face ID. Needs a review of your app.
Show more
Can’t access and repayments doubled. Appalling
Haven’t been able to access the app for a long time. It just says that something has gone wrong at their end. It doesn’t even let you complete your full PIN before showing that error message. I’ve now noticed in my banking app (not Virgin) that repayments have doubled since I was last able to access despite me never using the card. Appalling bordering on criminal. It’s the ombudsman for me.
Show more
Only 1 Device Allowed
It’s absolutely unbelievable that one is not allowed to access their account on more than one device. I’d like the option of using either my Smartphone or my iPad but that isn’t allowed.
Biometrics not been working for months
Use this app regularly to keep an eye on my balance. The app in itself works well and shows me all I need. However, for months it has been asking for a PIN despite me repeatedly setting up Face ID in the settings. Every time I log back in it tells me that Biometric login is unavailable. Contacted customer support yesterday who deregistered me and told me to reinstall the app. That didn't work either. Reading other reviews today has revealed that other people are having the same problem and have been for a while. How long is it going to take to fix? Biometrics are supposed to be more secure and are available on every other banking app I use so why are Virgin struggling with it? It's ruining what used to be a very good app.
EDIT Why have I received a completely irrelevant response to this review? The response is dated 7 years ago!
EDIT Why have I received a completely irrelevant response to this review? The response is dated 7 years ago!
Show more
Awful app.
Does not seemlessly transfer to new phone!!
Not loading
Click on app. Instructs me I do not have up to date version. App Store not giving me an option to update. Unable to make payment
Can’t even log in
Just tells me that something went wrong non stop and I ring support and they offer no help. Very frustrating. I’ve reinstalled, rebooted, no luck!
Latest update disaster
Latest update today has rendered the app defunct and not working at all. Great when you want to be able to see offers, balance or pay anything off the amount
