Mrs Patricia McLellan
Easy to use the M&S app, easy to follow instructions and there are always helpful people to ask. I am impressed
Getting in touch
I have tied on your chat line and on phone and am getting NO satisfaction questioning a payment on my account . VERY frustrating!!!
Accidental
Apologies
Pressed accidentally should have been 5stars!
Pressed accidentally should have been 5stars!
Great service
Superb banking services
Confused
Unpaid direct
Debit followed by paid direct debit. Now have to start chasing why these comments and actions are on my account and to understand if this is impacting my credit file.
Debit followed by paid direct debit. Now have to start chasing why these comments and actions are on my account and to understand if this is impacting my credit file.
Great Service
The M&S Credit Card is so easy to use and the customer service is fantastic.
In the past Credit Cards were a debt trap but with easy to use app it is so easy to make payments and stay on top of your daily spending.
I actually use this card to stay out of debt and not the other way around.
In the past Credit Cards were a debt trap but with easy to use app it is so easy to make payments and stay on top of your daily spending.
I actually use this card to stay out of debt and not the other way around.
Account
Slow to update account
Notifications stopped working
Have always received notifications but for some reason they no longer appear. Every time I try to check them in the App it asks if I want to switch them on but even if I do they don’t stay on!
Mrs G
Easy to use & keep track of my spending.
Crashes every time
Crashes every time I open it. Can only see a few recent transactions. When you click on “see more”, it freezes and you have to reset the app. Tried it several times. Doesn’t anybody test these updates before rolling them out? Frustrating because I can’t check if a certain transaction has gone through.
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App Glitchy
App Glitchy!
Keeps freezing
Since recent update the screen keeps freezing when you ask to see more transactions.
Card came too quickly!
The app wouldn’t let me register. After 20 minutes on the phone they explained that the card had come too quickly for their system (!) and to wait seven days for everything to catch up. Frustrating - this could have been made clearer to save the hassle.
Random freezing
Cannot see more transactions as it freezes when I click on it
Awful statement and chat service
Dreadful bank, statement misleading and doesn’t state balance to pay so interest is not charged. Also no interest amount given
M@S
Great bank
Credit card transactions
Ever since the new look app I have found it difficult to reconcile my credit card balance which I do on a weekly basis. There is something about the way the data is presented that seems to enable errors. One thing is the having to go to “more transactions” and then it goes back to the beginning again. It it is more than this. I don’t even understand it myself. I’m an accountant and deal with accounts much more complicated than my credit card every single day. Just horrible.
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Locking screen
I have been enjoying the Marks & Spencer’s banking app for a number of years. Today every time I logon, I can see my pending transactions and scroll down, but then the screen completely locks and I can’t scroll up or down and I can’t actually any further transactions because I can’t click load. I can’t click on anything. Contacted Marks & Spencer and and they have no clue. Very disappointing lack of customer service.
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M&S
Great App.
Terrible app. Typical British bank errors
Tried to registered with the app more than 15 times over a span of 2 weeks. No luck. Called and spent 45 mins to discuss what phone I'm using and what OS I currently have... then went to ask about my exact name. Maybe adding a middle name would make a difference. Guess what - they don't even know what's what. All other CC work perfectly and immediately. No help with this one. Avoid at all costs.
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