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Issue with App Crashes and Missing 4K Feature (Paid Monthly Subscription)
Subscription)
Hi,
I have an active monthly subscription for your app, but I am currently facing two major issues that are making it impossible for me to use the service properly:
1. App Crashing: Every time I try to work on a relatively short 20-minute video, the app completely crashes and exits.
2. Missing 4K Resolution: Despite having a paid subscription, the 4K export/quality option is not available.
Could you please assist me in resolving these issues? If the app cannot handle standard 20-minute files or provide 4K output as advertised, please let me know so I can request a subscription cancellation and a full refund.
I look forward to your prompt response.
Account & Device Details:
Bahawddin Sadi
Hi,
I have an active monthly subscription for your app, but I am currently facing two major issues that are making it impossible for me to use the service properly:
1. App Crashing: Every time I try to work on a relatively short 20-minute video, the app completely crashes and exits.
2. Missing 4K Resolution: Despite having a paid subscription, the 4K export/quality option is not available.
Could you please assist me in resolving these issues? If the app cannot handle standard 20-minute files or provide 4K output as advertised, please let me know so I can request a subscription cancellation and a full refund.
I look forward to your prompt response.
Account & Device Details:
Bahawddin Sadi
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Masha Allah
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