I’m an adult - one star for service and experience
Yes, I’m a parent and not a disgruntled child giving this app a one-star review. We’ve had installation and set up issues from the very start. And every attempt to contact tech support is by email with a 2–3 day wait for a response. Meaning our entire trial period was spent waiting for an email from tech support that did not address any of our issues. No call or chat option unless you want to be upsold to the plus plus version. Be warned, an incomplete app installation can require you to wipe your child’s device. Incredibly frustrating.
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Trash! DO NOT PURCHASE
This app is utter trash! Complete waste of $100. I only purchased because I wanted to be able to temporarily block certain numbers at certain times of the day, nope can’t do it. All it does is monitor conversations and calls that the iPhone settings can do and alerts you about every tiny thing. “Your son searched for soccer tips” seriously 😒. Did I mention it’s hard to use? It doesn’t do anything you program it to. Then you have to spend hours trying to figure out why your child’s phone isn’t working at the times it should so you just turn it all off. And here’s the kicker they WILL NOT refund you even if you cancel less than 24 hrs later. DO NOT BUY!
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Slow and very glitchy
Freezes frequently…doesn’t work fast and it’s glitchy too often. Good concept for monitoring kids activity but poor functionality.
No puedo ver las llamadas
La app se retrasa mucho para darme la ubicación o el recorrido donde paso mi hija aparte no puedo ver los números a los ella llama o la llaman tampoco los mensajes de texto
Good for my daughter
Since I installed this app on my daughter’s device. She started to have new hobbies like tying knots and shaving, although she got a bit blood on her thigh. I heard a strange noise in her room today with a chair falling down and imma check on it later.
It's ok
I cannot monitor my kids text messages like you are suppose to be able to. I have tried and tried and it doesn't work. Besides that this app works to monitor their screen time limit and google searches. Just wish it was easier to see what their text messages were.
“Time schedule” has disappeared
Time schedule has disappeared after update which means I cannot control the time of the day my son uses the phone, he can even use it at 6am and tries to skip sleep…please fix
great app!
gave my kid 2 hours. she found a new hobby! cooking, everyday she goes in her room with a big knife from the kitchen, also shes learning how to tie knots in ropes! haven’t seen her since tho!
Worst app
Absolutely 0 privacy
Im so glad my parents deleted this app now
As they should because im 15
I dont need them to be reading every single message i send
We deserve privacy too
Im so glad my parents deleted this app now
As they should because im 15
I dont need them to be reading every single message i send
We deserve privacy too
Good, but issues
It sometimes blocks inappropriate websites, but my 11 year old is able to find workarounds. Also, if I pause internet usage it also turns off location tracking. What good is that?
Faulty monitoring app!!
Had purchased the app to control child’s device , but the app restrictions randomly get deleted , giving the child access to them . Not a reliable app !!!!
Disappointed
For about a month now, I have not received any profanity alerts from my child’s phone, even though I can clearly see that messages containing inappropriate language are still being sent and received.
The app is still installed, all settings remain enabled, and nothing has been changed on my child’s phone. I therefore do not understand why this feature has stopped working.
The app is still installed, all settings remain enabled, and nothing has been changed on my child’s phone. I therefore do not understand why this feature has stopped working.
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Stay Away
This app sucks, it’s not compatible with much like other apps like it with IOS due to the 2 factor authentication. They claim they can bypass it, but even other promises were broken like safety alerts. They are unresponsive and if they respond it’s a general AI generated response and not account specific, they didn’t even know what phone I had synchronized to their system. I synched an IPhone 12, they sent me troubleshooting instructions for an android. A bunch of idiots, they should be shutdown for false advertising. Pathetic excuse for a company!
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It doesn’t work!!
I set the time limit for my daughter but never works! In my phone is showing it is blocked and she can still use it!
No trial period
You have to order for 1 year to try and find out it doesnt do much. Sorry, this is predatory practice.
Pretty average
Parental app can be annoying and clunky to use. Setting up routines for things like school holidays is overly difficult if they conflict with existing routines. Installing on most devices is easy, but random devices just won’t allow you to install. Would try something different in future.
Waste of Time, Poor Support and Does Not Work
I rarely leave negative reviews, but my experience with Qustodio has been extremely disappointing.
I have wasted two days trying to get the app to work, with no success, and my free trial is about to expire. The support system is just as frustrating. Every time I draft a message through the support section, it gets deleted and I am told to refresh the page and start again. I also sent an email but received no actual support, only automated messages saying that we have not connected 😡.
Overall, this has been a complete waste of my time. I have now downloaded a different parental control app with good reviews, and it worked immediately without any problems. I will be trialling it for 14 days before deciding whether to subscribe.
If Qustodio’s support team respond, and help resolve these issues, and extend my trial to make up for the time lost, I would be willing to give the app another fair trial and update this review accordingly. However, based on my experience so far, I cannot recommend it.
I have wasted two days trying to get the app to work, with no success, and my free trial is about to expire. The support system is just as frustrating. Every time I draft a message through the support section, it gets deleted and I am told to refresh the page and start again. I also sent an email but received no actual support, only automated messages saying that we have not connected 😡.
Overall, this has been a complete waste of my time. I have now downloaded a different parental control app with good reviews, and it worked immediately without any problems. I will be trialling it for 14 days before deciding whether to subscribe.
If Qustodio’s support team respond, and help resolve these issues, and extend my trial to make up for the time lost, I would be willing to give the app another fair trial and update this review accordingly. However, based on my experience so far, I cannot recommend it.
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Does Not Work on IPhone
If you are trying to lock down iPhones, just know that the security and settings can be bypassed. It works well for android devices but don’t waste your money if you’re trying to control your child’s iPhone. I contacted Qustodio support multiple times and took screenshots of my child bypassing the settings and ultimately they could not help.
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Doesn’t work
It’s easy for a kid to circumvent the controls on this app. Wasted my money.
I don’t review apps, but this absolutely calls for it.
Most of the negative reviews you see on this app are funny because they’re from kids, which implies at the app is doing his job. However, as a parent, my experience with this app has been absolutely atrocious. In general, not only does this app not work as advertised (you are not able to make exceptions for specific apps like you do with the native Screen Time function on iPhone, it’s all or nothing restrictions via categories), but the most egregious malfunction of this app is that while they claim it cannot brick the phone or messages due to Apple’s own restrictions, that simply is not the case. My child is currently hundreds of miles away from me and unable to use his phone at all, during allowed time, because this app has made his phone effectively a brick. Luckily, he is with family and is able to call me from their phones, but the fact that this “safety” app has made it literally impossible for my own child to contact his own parent??? Unacceptable. I have demanded a refund for the hundred dollar subscription that they scam you into purchasing for “full functionality” of all the features. Do NOT install this app under ANY circumstances.
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