App is ok but support is terrible
If you have an issue with your order (particularly for delivery) good luck at getting someone to answer the phone number provided for “support”. This has happened multiple times where no one answers. I’ve given up on using this app due to the lack of support.
Buggy when you choose thing
I had to try 5 times to get through to complete an order. Couldn’t enter a name, or try and enter an email before it looped back and forth and erased any progress I made. So needs work but it had worked eventually.
Easy App, Easy Rewards
We love Rachel’s! The app is super easy to navigate. You can scan for rewards in store or automatically receive them with every online order making it super easy to rack up the points.
I want to like this
The ordering process is made impossible as I HAVE TO make a sauce selection and it freezes every time. I can place the rest of the order/selections without problem but the App freezes when the sauces are chosen and that’s a required choice.
I almost went somewhere else just bc the ordering was a problem.
I almost went somewhere else just bc the ordering was a problem.
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Getting REALLY expensive..
Can’t enjoy your food very often because it’s getting a little beyond what I can afford .
Clunky and useless
This is a terrible app. The app before was much better. They removed the box so you can’t type how you want your order made. Completely useless. Makes me not even want to go in and order for the time fact that instead of improving they just made ordering there, harder.
Fix the kinks
I had to order and create an account five times and finally had to order as a guest .
Payment options
The app auto adds a 15% tip (stupid). The app also didn’t like Apple Pay.
App
Quick
issue with Apple Pay
The app works great, except for when trying to use Apple Pay… I just used Apple Pay somewhere else so I know it’s not on my end.
Terrible
Unable to make orders and app crashes while trying to use Apple Pay. Niiiicce 👍
Reorder does not work
Unable to reorder previous items using the app.
Trouble logging in
I had to use someone else’s account to login because it locked me out it would not let me put my phone number in and then change my password. Very frustrating
Amazing food and people
Rachel’s food is the real deal! Extremely healthy, just ask any nutrition expert, and the folks who run the business are honest hard working Buffalo people! In my business I occasionally cater lunches and Rachel’s is always appreciated! I even brought it all the way to Ithaca NY once! Thanks to Joe and the entire family for paying attention to detail and never compromising on the quality!
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ONE WORD- WOW!
This new app is AMAZING! Compared to the old one, it was SO easy to customize my order AND it automatically chose the location closest to me. The rewards are even better. Already planning my order for lunch tomorrow!
Love this Rachel’s
Excellent customer service. They always get my online order correct. Way to go Tonawanda Rachel’s Mediterranean Grill!
DELISH!!!
Sooo good!!
Perfection
Perfection
Woop
Best food ever ‼️👍
Amazing food and people
Rachel’s food is the real deal! Extremely healthy, just ask any nutrition expert, and the folks who run the business are honest hard working Buffalo people! In my business I occasionally cater lunches and Rachel’s is always appreciated!
I even brought it all the way to Ithaca NY once! Thanks to Joe and the entire family for paying attention to detail and never compromising on the quality!
I even brought it all the way to Ithaca NY once! Thanks to Joe and the entire family for paying attention to detail and never compromising on the quality!
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