Radiant Mobile Agent
Effective work of your Agents
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Archived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
((OTRS)) Community Edition is a free customer support software that lets you support your customers across channels like email, phone, customer portal and your website.
Installation
To use the mobile application, you need to install free packages JSON API version 6.44.0 or later (https://rs4otrs.com/products/json-api) and Mobile version 6.0.8 or later (https://rs4otrs.com/products/mobile) from the RS4OTRS.COM store on your OTRS 6 CE server.
Key features
- custom push notifications
- create ticket
- create customers
- change ticket parameters
- queue tickets
- ticket information
- ticket links
- customer information
- filtering and sorting tickets
- full text search
- notes and emails creating
Quick actions from the list of tickets
- watching
- moving
- assigning
- locking
- reply
Ticket quick actions
- change of priority
- status change
- queue change
- locking
- watching
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What's New in Radiant Mobile Agent
2.2
March 15, 2022
Attention! For the correct operation of the mobile application, it is recommended to use the latest versions of the RS4OTRS API (JSON API) and RS4OTRS Mobile modules. Fixed - an error in the operation of interfaces during the initial loading of the application Fixed - year on the authorization page
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