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OTRS

OTRS

Do It Your Way - OTRS 8

1 ratings
18 reviews
๐Ÿ’ผ Business
๐Ÿ“Š Productivity
Free

Details

  • Released
  • Updated
  • August 9, 2010
  • August 28, 2023

Developer

OTRS Inc.
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OTRS screenshot #1 for iPhone
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OTRS screenshot #7 for iPhone
iphone
ipad
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โ“8 answered
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๐Ÿ“ฆw/o updates
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About

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

โœ“Mobile OTRS system access
โœ“On-the-go request management
โœ“Customer data access
โœ“Notifications and quick overviews
โœ“Multiple account support
โœ“Secure credential storage
โœ“Two-factor authentication support
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What's New in OTRS

8.0.12

August 28, 2023

Enhanced error messages.

User reviews

Most RecentHighest RatedLowest Rated

Nice

Works great for manage tickets while away from desk.
NetJessNetJess

No longer working

This app no longer works as of iOS7. Needs an update. In fact, needs to be an iPad app.
ShockMikeShockMike

IOS7 appears to have broke this application

Was working until I upgraded to iOS7, now, when I get to the main screen (Queue View, Status View, etc.) I tap any of those six icons, and it closes the app and dumps me back out to the main IPAD screen....

And why is that not an IPAD version?
sjtsnixsjtsnix

Great App

Everything is great except the screen size for iPhone 5. Please correct it.
ishanmin88ishanmin88

Good

Pretty helpful.
Bengi GonzalezBengi Gonzalez
See 13 more reviews

FAQ

What is OTRS used for?

OTRS is used to add structure to the communication and workflows of a team. This mobile app allows users to access existing OTRS systems to manage requests and customer information remotely.

Can I use OTRS on multiple devices?

The OTRS app is available for iPhone, iPad, and iPod. It supports multiple account access, allowing you to switch between them with a single tap.

Is OTRS secure for my credentials?

Yes, OTRS offers secure storage of user credentials directly on your device. It also supports two-factor authentication methods for enhanced security.

Does OTRS have ads?

No, OTRS does not contain advertisements. The application is free to use and does not display any ads.

How often is OTRS updated?

The latest version of OTRS is 8.0.12, which was last updated on August 28, 2023. Updates typically include improvements to functionality and stability.

What is the user rating for OTRS?

OTRS has a perfect rating of 5.0 stars based on one review. This indicates a highly positive user experience among its current users.

Can I access OTRS offline?

The description focuses on accessing existing OTRS systems, implying an active internet connection is required to sync data and manage requests on the go.

What age rating does OTRS have?

OTRS has an age rating of 4+, making it suitable for a wide range of users. This rating suggests no mature content is present.