OTRS vs FortiClient
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OTRS
This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.
- Mobile OTRS system access
- On-the-go request management
- Customer data access
- Notifications and quick overviews
- Multiple account support
- Secure credential storage
- Two-factor authentication support
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OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.
FortiClient
Securely connect your device to a corporate network and protect against web threats. Offers VPN connectivity, web filtering, and multi-factor authentication for enhanced security.
- SSLVPN and IPsec connectivity
- Web filtering for malicious sites
- 2-factor authentication
- Centralized management
- VPN always-up support
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FortiClient Endpoint Security App allows you to securely connect your device to Fortinet Security Fabric. The premium features allow you to connect SSLVPN or IPsec to FortiGate, protect your device against malicious sites using WebFilter technology and connect to EMS for central management. Supported Features - Web Security (helps block malicious sites or restrict access based on web category using any browser) - IPsec Support - SSLVPN Support - 2-factor Authentication using FortiToken - Client Certificates - VPN always-up support - Central Management using EMS **** Compatibility **** Requires iOS 9.0.0 and above, support iPhone, iPad and iPod. FortiOS v6.2+ is supported for VPN.
Screenshots
Verdict
The clearest difference is review sentiment: OTRS at 72% against FortiClient's 16%. OTRS also leads on rating (5.0 vs 2.9) and monetization model (free vs freemium). FortiClient's advantage is ratings volume (102 vs 1) and update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OTRS holds the better App Store score, 5.0 against 2.9. That said, the two scores are not equally well evidenced: FortiClient has 102 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 16% of FortiClient's.
OTRS ships an update every 5 months, FortiClient every 2 months. The most recent releases landed on October 16, 2026 and October 30, 2026 respectively.
| Parameter | OTRS | FortiClient |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | 2.9 (102 ratings) |
| Positive reviews | 72.2% of reviews — better | 16.0% of reviews |
| Number of ratings | 1 | 102 — better |
| Update frequency | Every 5 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 10 — better | 15.0 |
| Further details — not scored | ||
| Size | 43 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | OTRS Inc. | Fortinet |
Customer experience
OTRS
FortiClient
Bugs and requests
OTRS
Not enough reviews yet to summarise bugs or requests.
FortiClient
Reported bugs
20 issues- Cannot turn VPN on after update
- Cannot save password
- App switches to French language unexpectedly
- DNS resolving does not work (requires IP addresses)
- App consistently disconnects and takes long to reconnect
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- Actively using app but still get booted
- Auto-connect freezes, leading to data connection loss
- App crashes
- VPN tab disappears, requiring reinstallation
- SAML SSL not working
- Random disconnects and initial connection issues
- Integration with FortiToken needs more attention
- Drains battery even when VPN is not ON
- Does not work with device issued certificates
- Cannot connect to EMS server
- Bad French translations
- Dual authentication not working on iOS (OTP prompt missing)
- App crashes after receiving MS Two-factor code
- VPN tab missing after connecting to EMS
- Standalone mode removed
Requested features
2 requests- Update old app pictures
- Implement menu bar icon for easier interaction
In-app purchases
OTRS
No in-app purchases
FortiClient
No in-app purchases
