OTRS vs ServiceNow Agent

OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.