This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.
Summarized from real user reviews of ServiceNow Agent. Based on 2.5K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.
22.0.1
August 11, 2026
New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website.
More4 issues
Login issues and frequent log-outs
Broken map/location functionality
4 requests
Ability to assign tickets to self
More customization options (e.g., font size, themes)
The ServiceNow Agent app provides mobile-first experiences for common service desk agent workflows. It allows agents to triage, act on, and resolve requests directly from their mobile devices, simplifying work and improving response times.
Key features include managing work assigned to teams, triaging incidents and cases, acting on approvals with swipe gestures, completing work offline, accessing full issue details, and leveraging native device capabilities like navigation and barcode scanning.
Based on the provided information, the app is available for free. However, it requires a ServiceNow Rome instance or later to function, which may involve licensing costs for the organization.
The app is designed for mobile devices and leverages native device capabilities. Specific operating system requirements are not detailed, but it is intended for on-the-go use by agents.
This app is designed for service desk agents working in various departments, including IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management. It aims to streamline their daily tasks and improve efficiency.
