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ServiceNow Agent

ServiceNow Agent

Get Work Done on the Go

2.6K ratings
383 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 2, 2019
  • September 9, 2026

Features

Background Location Access

Developer

ServiceNow
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Reviews summary↘︎
⭐383
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❓5 answered
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About

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

✓Manage assigned team work
✓Triage incidents and cases
✓Act on approvals with gestures
✓Complete work offline
✓Access full issue details
✓Utilize native device capabilities
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What users say

Summarized from real user reviews of ServiceNow Agent. Based on 2.6K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Efficient and productive
  • 👍User-friendly interface
  • 🔒Secure and reliable
  • 📱Convenient mobile access

Negative things

  • 🐛Occasional crashes and bugs
  • ⏱️Slow performance at times
  • 🔍Limited search and filtering options
  • 🔧Lack of key functionality (e.g., changing ticket status)
See all reviews

What's New in ServiceNow Agent

22.1.0

September 9, 2026

New:  - Support for Microsoft Shared Device Mode in Intune apps  - Mobile Voice to Form - Fill out Input Form screens with voice input, entirely on the device  Fixed:  - App unresponsive when Face ID and access PIN are enabled  - Mandatory File Attachment field validation fails  - MSAL login loop issue with single tenant setup  - ‘No data available' appears after app relaunch  - On-tap function on list screen navigates user to top of list  Detailed release notes can be found on the ServiceNow product documentation website. 

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User reviews

Most RecentHighest RatedLowest Rated

Missing functionality

So where are unassigned tasks in my group? I don't see anything like that. This app looks focused on incidents and approvals only? The SNOW classic app was much better and had everything.
Spreadsheet08Spreadsheet08

Great app

so am able to respond and fill out tickets while on the go.
noelbossnoelboss

Effective Alternative to the Desktop App

This app is super helpful in tracking tickets in multiple OU’s. I just wish it was a bit more User Friendly. Not easy to navigate or find features in a small phone screen.
HVUser23HVUser23

Great App

The app does add to the productivity , technically can be hard to get your head around, vibe coding has made this much easier.
MGY-22MGY-22

Gute App zum Arbeiten

Hat mein Arbeitsleben erleichtert
IraqnarIraqnar
See 378 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and frequent log-outs

Bug

Broken map/location functionality

Bug

Inconsistent performance across devices

Bug

Compatibility problems with newer iOS versions

Bug
✨

Requested Features

4 requests

Ability to assign tickets to self

Feature

More customization options (e.g., font size, themes)

Feature

Improved notification system (audible alerts, clearing notifications)

Feature

Integration with other productivity tools

Feature

FAQ

What does the ServiceNow Agent app do?

The ServiceNow Agent app provides mobile-first experiences for common service desk agent workflows. It allows agents to triage, act on, and resolve requests directly from their mobile devices, simplifying work and improving response times.

What are the key features of the ServiceNow Agent app?

Key features include managing work assigned to teams, triaging incidents and cases, acting on approvals with swipe gestures, completing work offline, accessing full issue details, and leveraging native device capabilities like navigation and barcode scanning.

Is the ServiceNow Agent app free to use?

Based on the provided information, the app is available for free. However, it requires a ServiceNow Rome instance or later to function, which may involve licensing costs for the organization.

What devices is the ServiceNow Agent app compatible with?

The app is designed for mobile devices and leverages native device capabilities. Specific operating system requirements are not detailed, but it is intended for on-the-go use by agents.

Who is the target audience for the ServiceNow Agent app?

This app is designed for service desk agents working in various departments, including IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management. It aims to streamline their daily tasks and improve efficiency.