ServiceNow Agent

New • OS, App upgrade and instance incompatibility alerts support added. Fixed • The ‘Done’ button text on the barcode scan review screen is unreadable on iOS 26 • Selecting a link after a session becomes invalid opens Safari instead of logging out • Blank screen when leaving a requested item opened from Virtual Agent • Decimal values entered with a comma are accepted in the Count field when region is set to France • App crashes when opening an assessment task from a journey • Time sheet hours entered with a comma are converted to whole numbers when region is set to France • BlackBerry MAM versions of the apps show a blank screen at launch on iOS 27 • The onboarding pop-up reappears after switching instances • Removing an instance from the account list doesn’t clear the device trust credential • Quick links tiles ignore their configured background color • Team approval requests sometimes don’t appear on the Time Sheets tab • The bottom tab bar background color discrepancy iOS versions earlier than iOS 26 • Cards and fields are misaligned on some screens • App crashes when filtering search results by knowledge base Detailed release notes can be found on the ServiceNow product documentation website.