ServiceNow Agent

ServiceNow Agent

Get Work Done on the Go

2.6K ratings
406 reviews
Free

Details

  • Released
  • Updated
  • February 2, 2019
  • October 9, 2026

Features

Background Location Access

ServiceNow Agent screenshot #1 for iPhone
ServiceNow Agent screenshot #2 for iPhone
ServiceNow Agent screenshot #3 for iPhone
ServiceNow Agent screenshot #4 for iPhone
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About

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

✓Manage assigned team work
✓Triage incidents and cases
✓Act on approvals with gestures
✓Complete work offline
✓Access full issue details
✓Utilize native device capabilities
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What users say

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+1

What's New in ServiceNow Agent

22.2.1

October 9, 2026

- Improved iPhone Duo stability - Fixed Quick Links tiles ignoring configured Background Color - Fixed crash on Enter Quantity screen

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User reviews

Dark Mode battery

Maps is wrong, it uses coordinates not the address that’s right next to it and generally gets it wrong

Why is iPhone classic invert better then your dark mode for readability?
Need to be able to use dark mode for saving battery

Also if favorites has a max of 20 that should be said somewhere in the app and not gaslight us that it’s an app issue
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Brand Enhancement Technician

Works great

Rendering is obviously not mobile native and is janky…

…but this flow for discovering, editing, authoring is faster and better focused than the classic desktop browser format… and an order of magnitude better than the previous mobile version. The rendering accuracy and efficiency should be light years better given the resources ServiceNow has—but given how much better this is than what was available 6 months ago, I’m giving the rare 5 stars. Sometimes going from unusable to usable is much more rewarding than going from very good to great.
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Missing functionality

So where are unassigned tasks in my group? I don't see anything like that. This app looks focused on incidents and approvals only? The SNOW classic app was much better and had everything.

Great app

so am able to respond and fill out tickets while on the go.

Developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues and frequent log-outs

Bug

Broken map/location functionality

Bug

Inconsistent performance across devices

Bug

Compatibility problems with newer iOS versions

Bug
✨

Requested Features

4 requests

Ability to assign tickets to self

Feature

More customization options (e.g., font size, themes)

Feature

Improved notification system (audible alerts, clearing notifications)

Feature

Integration with other productivity tools

Feature

FAQ

What does the ServiceNow Agent app do?

The ServiceNow Agent app provides mobile-first experiences for common service desk agent workflows. It allows agents to triage, act on, and resolve requests directly from their mobile devices, simplifying work and improving response times.

What are the key features of the ServiceNow Agent app?

Key features include managing work assigned to teams, triaging incidents and cases, acting on approvals with swipe gestures, completing work offline, accessing full issue details, and leveraging native device capabilities like navigation and barcode scanning.

Is the ServiceNow Agent app free to use?

Based on the provided information, the app is available for free. However, it requires a ServiceNow Rome instance or later to function, which may involve licensing costs for the organization.

What devices is the ServiceNow Agent app compatible with?

The app is designed for mobile devices and leverages native device capabilities. Specific operating system requirements are not detailed, but it is intended for on-the-go use by agents.

Who is the target audience for the ServiceNow Agent app?

This app is designed for service desk agents working in various departments, including IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management. It aims to streamline their daily tasks and improve efficiency.