Excellent service experience
The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event.
Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue.
Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended.
Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue.
Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended.
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It works slow at times
Slow to load but works
Can’t login after updated
Blank screen for login page
Companies stay away
Not helpful for field work.
Neet Time picker only
Please provide time picker to enter time just like date/time picker and also fix login issues
nice work flow
it just works
Easy to use
Overall it has worked well but can get unstable at times. Recently has been plagued by time out issues very annoying
UI
Some UI like when trying to reassign a ticket is no longer supported on the app iOS26.6
SNOW is the GOAT!
Makes IT look easy!
Excelente
Muito pratico! Fácil usabilidade.
Login page issue
Hey
When will you fix the login page delay issue?
When will you fix the login page delay issue?
Pretty good so far.
I like it so far. Fast response. A lot of data in one spot and organized.
2 drawbacks.
Can the number of work order tasks be shown somewhere so I don’t have to physically count them
Also can the physical address of the location be placed in the header. Makes it easier to plan route and identify site.
2 drawbacks.
Can the number of work order tasks be shown somewhere so I don’t have to physically count them
Also can the physical address of the location be placed in the header. Makes it easier to plan route and identify site.
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Service now
Still learning to use it
Technical account engineer
Works great. It would be great if I could assign tickets to myself via the mobile app.
Not bad
App works great
System Engineer
I never make reviews but this is worth it. This has made my job 5x easier. Just wish I could edit a few other fields but overall this is great!
Useful app
Helps to check updates of the cases quickly.
Ottima
Funziona molto bene
MST
Please allow an option for us techs to see the store address instead of just showing the store number. A lot of us go based off of address rather than store number
Terrible after the last release
The app after last update has become very difficult to use. It doesn’t load the tickets, the filters in the list are not correctly applied, the assign to me button doesn’t work.. among other things
