Please make it better
I work out of cases, not incidents, and mostly everything on the app is focused towards incidents.. so i only use it to get notified if there’s an update on a case. Please add some customization to be able to configure my work section towards case work instead of incidents.
Nice app
Easy to update the comments
Stupid pop-up asking if I like the app.
I hate Popps asking if I like the app. The pop up prevented me from closing out a task. I had to tap the pop-up, wait for it to go to the App Store, just so I could go back to the app and close the task. This is also a new device and I haven’t used the app but a few moments before the pop-up. Please do better.
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Dark Mode battery
Maps is wrong, it uses coordinates not the address that’s right next to it and generally gets it wrong
Why is iPhone classic invert better then your dark mode for readability?
Need to be able to use dark mode for saving battery
Also if favorites has a max of 20 that should be said somewhere in the app and not gaslight us that it’s an app issue
Why is iPhone classic invert better then your dark mode for readability?
Need to be able to use dark mode for saving battery
Also if favorites has a max of 20 that should be said somewhere in the app and not gaslight us that it’s an app issue
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Brand Enhancement Technician
Works great
Rendering is obviously not mobile native and is janky…
…but this flow for discovering, editing, authoring is faster and better focused than the classic desktop browser format… and an order of magnitude better than the previous mobile version. The rendering accuracy and efficiency should be light years better given the resources ServiceNow has—but given how much better this is than what was available 6 months ago, I’m giving the rare 5 stars. Sometimes going from unusable to usable is much more rewarding than going from very good to great.
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Missing functionality
So where are unassigned tasks in my group? I don't see anything like that. This app looks focused on incidents and approvals only? The SNOW classic app was much better and had everything.
Great app
so am able to respond and fill out tickets while on the go.
Effective Alternative to the Desktop App
This app is super helpful in tracking tickets in multiple OU’s. I just wish it was a bit more User Friendly. Not easy to navigate or find features in a small phone screen.
Great App
The app does add to the productivity , technically can be hard to get your head around, vibe coding has made this much easier.
Gute App zum Arbeiten
Hat mein Arbeitsleben erleichtert
Notifications view broken
You broke the notifications view a few releases ago; tapping on Notifications works but after a second or two, you’re switched to the My Work tab automatically and away from the Notifications tab you tapped on- please fix this!
QR scan issue
Camera not opening to scan QR codes
Easy to use
Very useful app and everything on same platform makes easy.
Notifications keep climbing
Notifications never clear
Can’t open
Will not open
Used to be average
Used to be an average app now the biometrics cause white screen of death. Not sure who’s testing the updates but now an absolute shocking buggy app with more cons that the single pro
A great app to do work on the go
The ServiceNow Agent app is a great resource to have for job productivity and service management on the go. It has useful features that enhance the ability for professionals to get their work done efficiently, easily, and quickly.
MobileOSVerison
I use this for work. It has less than half the features on ServiceNow website online. I’ve used SNOW for years so everything else is great so far.
Doesn’t open after last update
Also just sucks to use when it does work
