Microsoft Azure vs ServiceNow Agent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Microsoft Azure
Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.
- Monitor cloud resource status
- View critical metrics
- Receive notifications and alerts
- Start/stop VMs
- Manage web apps
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The Microsoft Azure app helps you keep track of your resources while on-the-go: • Stay connected to the cloud and check status and critical metrics anytime, anywhere • Stay informed with notifications and alerts about important health issues • Stay in control of your resources and take corrective actions, like starting and stopping VMs and web apps -------------------- Microsoft collects data to operate effectively and provide you with the best experiences in our products. This mobile application may collect personal information, for example, the email address used to log in. We do not share this personal information with third-parties without your consent. We do not use your information for marketing purposes. If you do not agree with Microsoft collecting this data, please do not log into the application and delete it from your device.
ServiceNow Agent
This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.
- Manage assigned team work
- Triage incidents and cases
- Act on approvals with gestures
- Complete work offline
- Access full issue details
- Utilize native device capabilities
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ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
Verdict
Microsoft Azure and ServiceNow Agent both sit at 4.8 stars, but that hides the real split: 62% of ServiceNow Agent's written reviews are positive against 29% of Microsoft Azure's. Microsoft Azure's advantage is iOS requirement (16.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Microsoft Azure holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 2.8K and 2.7K respectively. Written reviews complicate that: 29% of Microsoft Azure's written reviews are positive against 62% of ServiceNow Agent's, so the app with the better star average is not the one people write more warmly about.
Microsoft Azure ships an update every 3 weeks, ServiceNow Agent every 2 weeks. The most recent releases landed on October 28, 2026 and October 27, 2026 respectively.
| Parameter | Microsoft Azure | ServiceNow Agent |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.8K ratings) — better | 4.6 (2.7K ratings) |
| Positive reviews | 28.7% of reviews | 61.6% of reviews — better |
| Number of ratings | 2.8K — better | 2.7K |
| Update frequency | Every 3 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 113 MB | 140 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | ServiceNow |
Customer experience
Microsoft Azure
ServiceNow Agent
User reviews
Microsoft Azure
From 2.8K App Store ratingsWhat we love
- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud
Room to improve
- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions
ServiceNow Agent
From 2.7K App Store ratingsWhat we love
- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access
Room to improve
- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)
Bugs and requests
Microsoft Azure
Reported bugs
3 issues- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates
Requested features
4 requests- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience
ServiceNow Agent
Reported bugs
4 issues- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions
Requested features
4 requests- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools
In-app purchases
Microsoft Azure
No in-app purchases
ServiceNow Agent
No in-app purchases
Questions
Is Microsoft Azure free?
Is ServiceNow Agent free?
Which has better reviews, Microsoft Azure or ServiceNow Agent?
Do Microsoft Azure or ServiceNow Agent have ads?
Which is updated more often, Microsoft Azure or ServiceNow Agent?
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