Comparison

Microsoft Azure vs ServiceNow Agent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Microsoft Azure

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

Highlights
  • Monitor cloud resource status
  • View critical metrics
  • Receive notifications and alerts
  • Start/stop VMs
  • Manage web apps
Features
Read full description

The Microsoft Azure app helps you keep track of your resources while on-the-go: • Stay connected to the cloud and check status and critical metrics anytime, anywhere • Stay informed with notifications and alerts about important health issues • Stay in control of your resources and take corrective actions, like starting and stopping VMs and web apps -------------------- Microsoft collects data to operate effectively and provide you with the best experiences in our products. This mobile application may collect personal information, for example, the email address used to log in. We do not share this personal information with third-parties without your consent. We do not use your information for marketing purposes. If you do not agree with Microsoft collecting this data, please do not log into the application and delete it from your device.

About

ServiceNow Agent

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

Highlights
  • Manage assigned team work
  • Triage incidents and cases
  • Act on approvals with gestures
  • Complete work offline
  • Access full issue details
  • Utilize native device capabilities
Features
Read full description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Screenshots

Microsoft Azure4 screens
ServiceNow Agent4 screens

Verdict

The call

Microsoft Azure and ServiceNow Agent both sit at 4.8 stars, but that hides the real split: 62% of ServiceNow Agent's written reviews are positive against 29% of Microsoft Azure's. Microsoft Azure's advantage is iOS requirement (16.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Microsoft Azure holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 2.8K and 2.7K respectively. Written reviews complicate that: 29% of Microsoft Azure's written reviews are positive against 62% of ServiceNow Agent's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Microsoft Azure ships an update every 3 weeks, ServiceNow Agent every 2 weeks. The most recent releases landed on October 28, 2026 and October 27, 2026 respectively.

Scorecard2 real differences · 8 level
Microsoft Azure versus ServiceNow Agent: the parameters behind the verdict, then further details
ParameterMicrosoft AzureServiceNow Agent
PriceFreeFree
Rating4.8 (2.8K ratings) — better4.6 (2.7K ratings)
Positive reviews28.7% of reviews61.6% of reviews — better
Number of ratings2.8K — better2.7K
Update frequencyEvery 3 weeksEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.0 — better18.0
Further details — not scored
Size113 MB140 MB
Age rating4+4+
DeveloperMicrosoft CorporationServiceNow

Customer experience

Microsoft Azure

All ratings2,799 ratings
Positive94.9%
Neutral1.3%
Negative3.9%
Written reviews188 reviews
Positive28.7%
Neutral14.4%
Negative56.9%

ServiceNow Agent

All ratings2,645 ratings
Positive91.0%
Neutral4.3%
Negative4.7%
Written reviews409 reviews
Positive61.6%
Neutral13.7%
Negative24.7%

User reviews

Microsoft Azure

From 2.8K App Store ratings

What we love

  • 💡 Streamline services with the cloud
  • 👍 Surprisingly doesn't suck
  • 👍 Great app for managing Azure cloud

Room to improve

  • 🐛 Crashes, freezes, and bugs
  • 🚫 Limited functionality, read-only
  • 🚫 Useless, can't do anything meaningful
  • 🚫 Doesn't work with newer iOS versions

ServiceNow Agent

From 2.7K App Store ratings

What we love

  • 🚀 Efficient and productive
  • 👍 User-friendly interface
  • 🔒 Secure and reliable
  • 📱 Convenient mobile access

Room to improve

  • 🐛 Occasional crashes and bugs
  • ⏱️ Slow performance at times
  • 🔍 Limited search and filtering options
  • 🔧 Lack of key functionality (e.g., changing ticket status)

Bugs and requests

Microsoft Azure

Reported bugs

3 issues
  • Login issues, can't sign in
  • Face ID crashes the app
  • Blank/black screen after updates

Requested features

4 requests
  • Add billing and cost management
  • Integrate Azure AD and DevOps
  • Allow creating/editing resources
  • Improve cloud shell experience

ServiceNow Agent

Reported bugs

4 issues
  • Login issues and frequent log-outs
  • Broken map/location functionality
  • Inconsistent performance across devices
  • Compatibility problems with newer iOS versions

Requested features

4 requests
  • Ability to assign tickets to self
  • More customization options (e.g., font size, themes)
  • Improved notification system (audible alerts, clearing notifications)
  • Integration with other productivity tools

In-app purchases

None

Microsoft Azure

No in-app purchases

None

ServiceNow Agent

No in-app purchases

Questions

Is Microsoft Azure free?
Microsoft Azure is free to download, with no in-app purchases.
Is ServiceNow Agent free?
ServiceNow Agent is free to download, with no in-app purchases.
Which has better reviews, Microsoft Azure or ServiceNow Agent?
Microsoft Azure is rated higher. Microsoft Azure averages 4.8 out of 5 from 2.8K ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.
Do Microsoft Azure or ServiceNow Agent have ads?
Neither Microsoft Azure nor ServiceNow Agent shows ads.
Which is updated more often, Microsoft Azure or ServiceNow Agent?
Microsoft Azure ships an update every 3 weeks, and ServiceNow Agent every 2 weeks. Most recently, Microsoft Azure was updated on October 28, 2026 and ServiceNow Agent on October 27, 2026.

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