Wheels Mobile Assistant vs ServiceNow Agent

Wheels Mobile Assistant requires a Wheels Driver Tools Account. Company Vehicle Drivers: Streamline your productivity with an integrated suite of tools you need as a driver of a company-provided vehicle. Smart notifications will proactively alert you to upcoming requirements, enabling efficient time management. Easily access on-the-go tools. And you always have direct-dial assistance from Wheels Customer Support Team to get the support you need if there is a roadside incident. Reimbursement Drivers: For drivers on the Wheels Reimbursement program, not only do you have access to the maintenance services for your personal vehicle with included roadside support services, now the app’s Trip Log and GPS AutoLog make documenting your reimbursable business trips a breeze. Trips documented here can be directly submitted for reimbursement. You won't need to use the spreadsheet method anymore! With this capability, you allow your phone to capture your business driving during set hours, and you can augment the default trip descriptions with notes and business reasons for your trips. ---- WHEELS MOBILE ASSISTANT FEATURES ---- • Biometric login allows for simple and secure authentication • Get Service - service reminders, preferred network shop search and payment details you show your shop – now improved with the ability to do vendor name searches and start new searches based on where you navigated on the map • Pushed alert messages - never miss a recall notification! • Roadside Support – summon roadside help from the app via one click direct dial for help (for vehicles still under manufacturer warranty) or NEW: a forms wizard and see the rescue vehicle come to you on a map! • For drivers on a Wheels mileage product (company vehicle or reimbursement) Daily Trip Log with the option to turn on AutoLog GPS to automatically capture your trips. You can also export your log history into a spreadsheet you can keep and archive, fulfilling your government regulatory requirements. • NEW: Take Vehicle Photos – take photos of your vehicle directly in the app for annual inspections, damage documentation, vehicle certifications ----- REIMBURSEMENT DRIVER EXCLUSIVE FEATURES ---- • NEW: Submit trips captured with the daily Trip Log and GPS AutoLog for reimbursement • NEW: Track your reimbursements and see statements for previous months ---- COMPANY VEHICLE DRIVER EXCLUSIVE FEATURES ---- • Glovebox - easy access to key documents such as registration, and company policies. NEW: insurance cards (policy info only for NY, NV and Canada, full electronic cards for all others), insurance card paper requests • Vehicle Order Status - receive order status and vehicle pick-up instructions. NEW: confirm you have taken delivery of your new vehicle • Mileage Reporting - features calculators for quick and accurate mileage entries, plus you can use your odometer history for fast entry. NEW: Now includes a daily trip log with a GPS AutoLog option to automatically document your business driving! • Tools for Fueling at the Pump (snapping pictures of the odometer to certify your fuel entries, access your fuel card credentials) and insights on your fuel usage • Registration status - so you are on top of action items when they happen

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.