ServiceNow Agent - Intune

ServiceNow Agent - Intune

Microsoft Intune MDM MAM

10 ratings
4 reviews
Free

Details

Released
January 23, 2020
Updated
November 2, 2026

Background Location Access

ServiceNow Agent - Intune screenshot #1 for iPhone
ServiceNow Agent - Intune screenshot #2 for iPhone
ServiceNow Agent - Intune screenshot #3 for iPhone
ServiceNow Agent - Intune screenshot #4 for iPhone
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About

This app enables IT service desk agents to manage and resolve end-user requests on the go. It offers out-of-the-box workflows for various departments and allows offline work using native device capabilities.

✓Manage team work assignments
✓Triage incidents and cases
✓Act on approvals with gestures
✓Complete work offline
✓Access full issue details
✓Optimize workflows with device hardware
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+1

What's New in ServiceNow Agent

22.3.0

November 2, 2026

New • OS, App upgrade and instance incompatibility alerts support added. Fixed • The ‘Done’ button text on the barcode scan review screen is unreadable on iOS 26 • Selecting a link after a session becomes invalid opens Safari instead of logging out • Blank screen when leaving a requested item opened from Virtual Agent • Decimal values entered with a comma are accepted in the Count field when region is set to France • App crashes when opening an assessment task from a journey • Time sheet hours entered with a comma are converted to whole numbers when region is set to France • BlackBerry MAM versions of the apps show a blank screen at launch on iOS 27 • The onboarding pop-up reappears after switching instances • Removing an instance from the account list doesn’t clear the device trust credential • Quick links tiles ignore their configured background color • Team approval requests sometimes don’t appear on the Time Sheets tab • The bottom tab bar background color discrepancy iOS versions earlier than iOS 26 • Cards and fields are misaligned on some screens • App crashes when filtering search results by knowledge base Detailed release notes can be found on the ServiceNow product documentation website.

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User reviews

Stopped working

Endless authentication loop cycle after update months ago. Pointless now.

Doesn’t let me in

MSAL error keeps popping up. Doesn’t let me into the app

Is this app what you’d give someone

Who only has access to 1/1000th of service now’s capability?

Not Able to Open Tickets from Notifications Window

After updating to version 15.2.0, when I click on one of my notifications…it no longer goes to the Ticket. Nor is there a way to Search for the ticket. If it’s not assigned to me…I can’t view it. Please Fix ASAP.

Developer apps

FAQ

What is ServiceNow Agent for Intune?

ServiceNow Agent for Intune is a mobile application designed for IT service desk agents. It allows them to manage and resolve end-user requests, triage incidents, and act on approvals directly from their mobile devices.

What are the system requirements for ServiceNow Agent?

This app requires a ServiceNow Rome instance or later. It is compatible with iPhone and iPad devices.

Can I use ServiceNow Agent without an internet connection?

Yes, a key feature of ServiceNow Agent is its ability to complete work while offline. Agents can manage tasks and update records even without internet connectivity.

What kind of workflows does ServiceNow Agent support?

The app comes with out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Organizations can also configure and extend these workflows.

How does ServiceNow Agent leverage device capabilities?

ServiceNow Agent utilizes native device capabilities such as navigation, barcode scanning, and collecting signatures to simplify agent workflows. It also optimizes tasks using location, camera, and touchscreen hardware.

What is the user rating for ServiceNow Agent?

ServiceNow Agent has a user rating of 2.1 stars based on 10 ratings.

Does ServiceNow Agent have ads?

No, this application does not contain advertisements.

Is ServiceNow Agent free to use?

Yes, ServiceNow Agent is available for free download. However, it requires your company’s work account and a Microsoft managed environment.