OTRS vs Microsoft Azure
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OTRS
This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.
- Mobile OTRS system access
- On-the-go request management
- Customer data access
- Notifications and quick overviews
- Multiple account support
- Secure credential storage
- Two-factor authentication support
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OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.
Microsoft Azure
Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.
- Monitor cloud resource status
- View critical metrics
- Receive notifications and alerts
- Start/stop VMs
- Manage web apps
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The Microsoft Azure app helps you keep track of your resources while on-the-go: • Stay connected to the cloud and check status and critical metrics anytime, anywhere • Stay informed with notifications and alerts about important health issues • Stay in control of your resources and take corrective actions, like starting and stopping VMs and web apps -------------------- Microsoft collects data to operate effectively and provide you with the best experiences in our products. This mobile application may collect personal information, for example, the email address used to log in. We do not share this personal information with third-parties without your consent. We do not use your information for marketing purposes. If you do not agree with Microsoft collecting this data, please do not log into the application and delete it from your device.
Screenshots
Verdict
The clearest difference is review sentiment: OTRS at 72% against Microsoft Azure's 29%. OTRS also leads on rating (5.0 vs 4.8) and iOS requirement (10 vs 16.0). Microsoft Azure's advantage is update cadence (every 3 weeks vs every 5 months) and ratings volume (2.8K vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OTRS holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Microsoft Azure has 2.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 29% of Microsoft Azure's.
OTRS ships an update every 5 months, Microsoft Azure every 3 weeks. The most recent releases landed on October 16, 2026 and October 19, 2026 respectively.
| Parameter | OTRS | Microsoft Azure |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | 4.8 (2.8K ratings) |
| Positive reviews | 72.2% of reviews — better | 28.7% of reviews |
| Number of ratings | 1 | 2.8K — better |
| Update frequency | Every 5 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 10 — better | 16.0 |
| Further details — not scored | ||
| Size | 43 MB | 113 MB |
| Age rating | 4+ | 4+ |
| Developer | OTRS Inc. | Microsoft Corporation |
Customer experience
OTRS
Microsoft Azure
Bugs and requests
OTRS
Not enough reviews yet to summarise bugs or requests.
Microsoft Azure
Reported bugs
3 issues- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates
Requested features
4 requests- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience
In-app purchases
OTRS
No in-app purchases
Microsoft Azure
No in-app purchases
