What a scam!
So you get the first year for 99p. THEN subscription goes up to £34.99. You cancel subscription and within 5 minutes get an offer to renew for £0.99!! How many ppl get caught out paying the full amount?! Very sharp practice. I won’t renew on principle now.
Atrocious - Impossible to navigate
RT helpfully email articles that they think you might like to read, and sometimes they’re right so you open the article in a browser. But wait, even though you’re a paid subscriber and are signed in the article stays hidden behind a firewall and you’re directed to open the app to read it there instead. Irritating, but fine. But then just try finding the article in the app, completely awful design with no apparent coherent navigation or index system. Will not be renewing my subscription.
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Honestly, I don’t get it!
I paid the 99p promo. Nothing to lose. Certainly wouldn’t pay 99p again and as for £35!!!! I’m not sure what it offers apart from editors picks that you can add to a watchlist and TV listings from which you can do the same. Sorry Radio Times, but it’s not worth the 99p! If it offered full listings of what’s on all streaming services, it would make more sense. Then it becomes a useful one stop place to collate what I want to watch.
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No tv listings
Useless if you want to see what’s on TV. You have the ability to check what’s on TV ‘tonight’ but it only shows one programme. Nothing before or after that programme.
Confusing
I had hoped this would provide me with a simple way of listing programmes I fancy watching, particularly those I can’t record on Sky+.
The way to do this is not particularly straightforward and there is little help on line.
The only way seems to be to look in the radio times for recommendations and log them on the app using “search”.
Time consuming!
The way to do this is not particularly straightforward and there is little help on line.
The only way seems to be to look in the radio times for recommendations and log them on the app using “search”.
Time consuming!
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Update: app now successfully linked back to my account.
UPDATE: The developer’s suggestion to go to the app and log out didn’t make much sense, as the problem was essentially being unable to log in. Instead I deleted the app again, restarted my phone and reinstalled the app. This time, when I launched the app it had relinked automatically to my account and normal operation was restored.
I’m glad this bug has been resolved but still feel the initial customer support was unhelpful.
ORIGINAL REVIEW:
Until a few weeks ago, this app was successfully linked to my RT print subscription and was particularly useful as the print edition frequently was lost or delayed in the post. But since a few weeks ago I can no longer access the app contents.
My attempts to resolve this with the app support have been a complete waste of time. After several attempts via the various channels offered I eventually received an email that explained how to relink the account, even though I had explained that I had repeatedly tried exactly that process. I replied to that email and since then heard nothing more.
I hoped that the latest update might have fixed the problem, but no.
Reading other reviews suggests that this is common problem, so please sort this out soon RT, and don’t just ignore your subscribers.
I’m glad this bug has been resolved but still feel the initial customer support was unhelpful.
ORIGINAL REVIEW:
Until a few weeks ago, this app was successfully linked to my RT print subscription and was particularly useful as the print edition frequently was lost or delayed in the post. But since a few weeks ago I can no longer access the app contents.
My attempts to resolve this with the app support have been a complete waste of time. After several attempts via the various channels offered I eventually received an email that explained how to relink the account, even though I had explained that I had repeatedly tried exactly that process. I replied to that email and since then heard nothing more.
I hoped that the latest update might have fixed the problem, but no.
Reading other reviews suggests that this is common problem, so please sort this out soon RT, and don’t just ignore your subscribers.
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Pointless
What is the point of this app? Now the equivalent of bloatware. Can’t even see a basic TV guide without hading over money.
Can’t get on it!
It was fine until I renewed my subscription, now it’s saying my subscriber number has been taken. No one is answering my emails, person on the phone no help at all.
Ironically No Obvious Radio Times
I love the radio times but there are some critical thing a lacking on this app version. Would suggest these enhancements to improve r user experience: Radio programme times a list of radio channels as you do on tv. Recommended radio. Programmes and shows. Adapt to personas / personalisation - I have kids yet no easy way of finding kids programmes or films on day to day. No way of shortlisting the channels you are interested in, eg. Just bbc1,2,3,4,5, itv, c4 and cbeebies. Instead I have to scroll all the way through to these channels to check what is on. If these feature already exist then it should be easier to find! Happy to be a guinea pig and help provide feedback to improve end user experience! I want this to work but currently it’s not. It’s basically the mag in an app and the app should offer things the mag cannot.
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No BBC reminders?
I didn’t know this app existed. Really glad to find somewhere I can set reminders for across my streaming services but there doesn’t appear to be any way to set reminders for BBC?
Also, editors top picks but no way to see a list of what’s on the app? Have to search for a programme I already know about to add it - can’t find something new by scrolling through the listings
Also, editors top picks but no way to see a list of what’s on the app? Have to search for a programme I already know about to add it - can’t find something new by scrolling through the listings
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Waste of money
This app is a waste of money. Free apps in App Store have more information and are easier to use.
Impossible to access app!
Useless! I was sent an email inviting me to install and use the Radio times app as I am a print issue subscriber. Installed app but when entering my subscription number and name the message - ‘subscriber number in use by another user’ constantly appears. I tried calling their helpline but their advice didn’t help, the next time I was given extremely complicated advice to use their website to change settings and passwords which was quite frankly impossible to follow. I tried to delete and reinstall their app, but the same problem. Two emails sent have been ignored/no reply made. This company isn’t really Radio Times but a company going by the name of ‘immediate media’ who are located in South Africa, so despite calling Radio Times in London, they couldn’t help. After having repeated missing issues with the delivery of my print edition, I’m now going to cancel my subscription. So sad after 25 years with no problems, but a change within their company has caused serious problems. Very disappointing.
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Utterly useless
There’s no listing grid so you know what’s on now and at 9pm, but nothing in between. Reading the reviews they say it’s on its way, but that was from a year ago. Save your money!!!
Doesn’t work
It won’t recognise my subscriber number. Complete waste of money.
poor
i just want an app that shows me every film that's on for the week ahead. Edit: there’s a free tv film website that lists every film showing on freeview and sky so they seem to be able to do it with no issues. And for free
Could be so much more
I guess this app is useful if you want a guide to the day’s TV, or place to save a watch list, but I don’t think it’s worth the full subscription price. As I mainly watch TV on streaming and catch up services that have a watchlist, that’s of little value to me. From the marketing I was expecting to be able to find recommendations based on my preferences, but the categories/genras of recommendations are very limited, with only a small number of shows in each category. They do list recommendations by streaming service, but not all services are included and it’s not possible to get more tailored recommendations, so again the recommendations I’m interested in are limited. The ability to search for more tailored recommendations would be welcome, or if it would suggest shows based on a watchlist or my show ratings, that might be worth the full annual subscription, but as it is I’m glad I have only paid 99p for a year.
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RadioTimes
Too expensive, don’t mind the .99p but £35 a year NOT A CHANCE.
Missing features? - a free trial would be useful
Behind-the-scenes ‘Shaun the Sheep’ and ‘Marvellous Miniature Workshop’ features are prominently advertised as exclusive to this App in the current Radio Times but there doesn’t appear to be a link to them. If there is it’s well hidden but there are plenty of calls to action to subscribe. I’m guessing these special features are for subscribers only? I’ve got far too many subscriptions already so a short free trial of the full app would be useful please.
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Doesn’t like me
Used my email and password from my website account to login. Tells me that my email or password are not recognised. Tried to continue with google, selected that and it went straight back to the login page telling me my email is incorrect.
Be grateful if someone can sort this out for me. Cheers
Be grateful if someone can sort this out for me. Cheers
Useless
Unable to scan for future programs - only shows what is on now. Want to love this app but needs lots of improvements
Response from developer
khliguyviuyoi, You can view listings for the next 7 days - just tap on the channel name and you will see that channels full schedule.
