Loop hole is System - Complaint Reclassification in back end
I raised a mechanical complaint related to the train window screen. The issue was attended to and resolved in one of the main junction during the travel, for which I appreciate the prompt action taken.
However, upon checking the complaint details after closure, I observed that the complaint category had been changed from “Mechanical” to “Security”, and the sub-category had been changed from “Others” to “Passenger Nuisance” during the complaint closure process.
Such reclassification does not accurately reflect the nature of the issue reported. If genuine mechanical complaints are being recorded as passenger nuisance complaints in the backend, it can distort complaint statistics and hinder the identification of recurring issues requiring corrective action. This may ultimately affect service improvement initiatives and the reliability of performance data.
However, upon checking the complaint details after closure, I observed that the complaint category had been changed from “Mechanical” to “Security”, and the sub-category had been changed from “Others” to “Passenger Nuisance” during the complaint closure process.
Such reclassification does not accurately reflect the nature of the issue reported. If genuine mechanical complaints are being recorded as passenger nuisance complaints in the backend, it can distort complaint statistics and hinder the identification of recurring issues requiring corrective action. This may ultimately affect service improvement initiatives and the reliability of performance data.
Show more
Shift and fast
The problem get resolved within sometime of complain. But the issue is that they share the complaint details with the staff which let you have a security issue. As you can’t be sure how you will get treated later on.
Stole money and never refunded
Extremely frustrating app and worst possible app for any booking process. While booking tickets several times it has gotten stuck on the payment window while my money was debited and they never refunded. Annoying and no proper service portal. Where apps are supposed to shorten the process and make them hassle free this app is just the opposite. Worse experience would never recommend
Show more
Handy app for quick help
This app has been so handy for quick resolution of variety of travel issues during the train journey. Thanks!
Prompt response
My complaint has been resolved within 15 minutes.
