Loop hole is System - Complaint Reclassification in back end
I raised a mechanical complaint related to the train window screen. The issue was attended to and resolved in one of the main junction during the travel, for which I appreciate the prompt action taken.
However, upon checking the complaint details after closure, I observed that the complaint category had been changed from “Mechanical” to “Security”, and the sub-category had been changed from “Others” to “Passenger Nuisance” during the complaint closure process.
Such reclassification does not accurately reflect the nature of the issue reported. If genuine mechanical complaints are being recorded as passenger nuisance complaints in the backend, it can distort complaint statistics and hinder the identification of recurring issues requiring corrective action. This may ultimately affect service improvement initiatives and the reliability of performance data.
However, upon checking the complaint details after closure, I observed that the complaint category had been changed from “Mechanical” to “Security”, and the sub-category had been changed from “Others” to “Passenger Nuisance” during the complaint closure process.
Such reclassification does not accurately reflect the nature of the issue reported. If genuine mechanical complaints are being recorded as passenger nuisance complaints in the backend, it can distort complaint statistics and hinder the identification of recurring issues requiring corrective action. This may ultimately affect service improvement initiatives and the reliability of performance data.
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Shift and fast
The problem get resolved within sometime of complain. But the issue is that they share the complaint details with the staff which let you have a security issue. As you can’t be sure how you will get treated later on.
Stole money and never refunded
Extremely frustrating app and worst possible app for any booking process. While booking tickets several times it has gotten stuck on the payment window while my money was debited and they never refunded. Annoying and no proper service portal. Where apps are supposed to shorten the process and make them hassle free this app is just the opposite. Worse experience would never recommend
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Handy app for quick help
This app has been so handy for quick resolution of variety of travel issues during the train journey. Thanks!
Prompt response
My complaint has been resolved within 15 minutes.
Very Poor Application
In UTS app I tried booking ticket for my travel and the cost was 190 rs while doing the transaction my money got deducted but in UTS app it was showing as ticket booking failed. I tried again as I was in rush still no luck lost 190 rs again. Later I had to go to the ticket counter to finally book a ticket now again 190 rs gone but I got the ticket. Now to claim that 380 rs which I lost I tried checking the complain or to raise a concern ticket in UTS they have provided this application Rail Madad but this application won’t even let you signin in it. It is so ducking frustrating that I can’t even do a thing. Just to travel it took 570 rs.
Just a frustrated person sharing his thoughts please hired a good software development company. Government have so much money and not sure why they are taking our money to build something beneficial for us, but we are not receiving any of it.
Just a frustrated person sharing his thoughts please hired a good software development company. Government have so much money and not sure why they are taking our money to build something beneficial for us, but we are not receiving any of it.
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The complaint service is awesome
I really don’t know how Rail Madad was working in past days, but nowadays it’s working like a charm .20 days before this review. While I was travelling on the train, I was charged pretty high, than the regular charges for food in the train. I was sure that if I complain in rail madad then I will not get any kind of resolution? But somehow, I thought that I should complain and my thinking was totally wrong. A Staff from IRCTC called me. He was very polite very professional connected me with train pantry service. Pantry staff apologised to me and refunded me total Food price. Yes, not only the excess price total price. Today, the trains AC was not working. I complained in the same way and see what in just 10 minutes of my complaining a train. Staff came to me and asked me what the issue and solve the air-conditioner problem and this time the guy was very good too. Very good Indian Railways. I’m very much happy that you guys are now serious about taking our feedbacks, but still there is little bit. Some kind of issues also present and in future, I’m pretty much sure that you guys all will solve all of those.
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Perfectly working, doing it’s job seamlessly.
Initially few people might have faced problem, now it’s working well.
I would suggest everyone to rate it after use to increase the reach.
I would suggest everyone to rate it after use to increase the reach.
Complaint against cockroaches in train
The complaint was taken seriously and person in charge responded within a minute
Time Waste
tried to signup the app by giving necessary details multiple time ,but always errror message showing “please in the details correctly” totally frustrated please invest more time while creating app. First try all the possible ways after that start launching the app. Don’t ask people to install the app if its in s prototype phase..😡🤬🤬😡
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Amazing experience
Trust me, i have used it twice or thrice but seriously i must say my issues was resolved. Thanks to whoever is working on this. Please get yourself promoted many people are not aware.
Very effective
Myself and a few friends have tried it for various issues during travel. All had quick resolution. Must have it on your mobiles during train travel
A USELESS ENTREPRISE
I was frauded by IRCTC E catering. I was charged for 2 quantity of food while 1 was delivered to me at the station. I lodged a complaint for the same but to no avail. Its been 7 months now, i am still awaiting a refund or desirable resolution. Every chance of contacting Rail madad is down the drain as they dont have any email id, contact person name, any phone number. This is a team of high unprofessional and i recommend not to order use it at any station, as you stand a chance of loosing your money and no resolution will be made.
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Great initiative by Indian Railways
Issue resolved within 15 minutes in running train. Good work and proud of IR for this service. Only the tech of the app is a bit glitchy which needs to be addressed.
Thanks to Indian Railway #Railmadad
Thanks to the Indian railway special thanks to the Doctors and RPF who took special care of me during my hard time.
I am suffering from a high fever and the Railway doctor has take care of me for which I will be always grateful
I am suffering from a high fever and the Railway doctor has take care of me for which I will be always grateful
Very easy app
The install and sign up process is very easy. I was not very hopefull after reading the previous review but i must say that the sign up process happened very fast and I received the otp instantly. I have yet to use the app , i will let all know the experience once i do.
Worst app. Sorry rathe mr I should say fake app to make general people fool.
I think it’s a fake app. If you don’t want to register complain then why made this app. App is not working at all. IRCTC guys are just looting the passengers money specially in the big shots trains like- Shatabdi, Bande Vharat , Rajdhani etc. For food taking extra charges, mis behaving etc. and you can’t do anything bcoz TTEs are also with them.
And Govt made app is non capable of of registering complaints.
And Govt made app is non capable of of registering complaints.
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Real time help app
I’m deeply impressed of this app services. It takes less than 15 minutes to take action on any problem, while running train!! 👏👏👏👏👌
Registering is almost impossible
I tried signing up twice; once with email ID and the second time with mobile No. Both the times it took so long for the OTPs to be received that I could NOT complete the process of signing up. Worst, while trying to sign up again with same email or mobile number, it’s showing “user exists” while trying to log in the App is showing “ Invalid ID”.
What’s the use of developing such Apps by using tax payers money and giving false hope to the citizens ?
What’s the use of developing such Apps by using tax payers money and giving false hope to the citizens ?
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Excellent
The app works flawlessly. I have successfully registered a complaint and got it rectified within a very short span of time. Highly appreciate Indian railways’ effort put forward to developing such a service.