Nice polo clothes
Nice surprise
Great but one thing
It is a great app. The only issue is that “Find in store” does not work on the app. It just gives you a list of nearby stores. It doesn’t tell you if an item actually is in stock or no.
Privacy infringement
Now it requires sharing my location. I'm deleting this app.
US OPEN CLOTHING
I purchased the US Open clothing every year and I’m never let down.
Awesome Staff
I had an issue and it was resolved on my app
Great clothes, but very bad mobile app
Like button doesn’t work at all. I have been facing this issue for months. I’m surprised that a luxury brand mobile app basic features does not work. Extremely disappointed !
Love RL
Great products as usual
Mr. Cervantes
Much easier ordering through your website then Macy’s they don’t carry anymore Ralph Lauren plus your way more reasonable on your price than Amazon
CUSTOMER SERVICE IS GETTING WORSE!!!
This is not the first time I have noticed a serious decline in the quality of Ralph Lauren’s customer service.
I was not asking for charity or a special favor. I was simply asking Khadija to honor the 30% off coupon code that Ralph Lauren sent to me via email. Khadija categorically denied that the coupon existed, claiming that it was only valid for Polo Ralph Lauren Factory Stores and not Ralph Lauren retail stores.
I explained to her that she was mistaken and assured her that the 30% coupon did, in fact, exist. I even offered to send her a copy of the email and the coupon code as proof, but she refused to review it. Instead, she offered me a 15% discount. I declined her offer because I was not trying to negotiate or “make a deal.” I was simply asking Ralph Lauren to honor the promotion that your company sent me.
The email I received from Ralph Lauren included the coupon code and did not display any visible expiration date. After spending approximately 45 minutes shopping, I attempted to apply the coupon during checkout, only to discover that it would not work. When I contacted customer service, Khadija insisted that the coupon was intended only for Factory Stores and refused to even look at the email or the coupon I offered to provide.
Between shopping and trying to resolve this issue with your customer service team, I spent approximately 82 minutes. That is completely unacceptable for a premium retailer like Ralph Lauren.
To make matters worse, it took an excessive amount of time for Khadija to respond to my simple questions. I made it clear that I was not interested in accepting an alternative offer because this was a matter of principle. The issue was not about receiving a different discount—it was about Ralph Lauren honoring the offer that your company sent me. I should not have to negotiate to receive the promotion that was originally offered.
Unfortunately, this experience has convinced me to stop shopping with Ralph Lauren. There always seems to be some complication with my orders, and I simply do not have the time or patience to repeatedly chase down customer service to correct mistakes that were not of my making. I expect significantly better service from a company with Ralph Lauren’s reputation.
For the overwhelming top prices that we have been paying to RL Polo ; I think Customer Service should be top notch and compatible to the overpricing policy RL Polo has been implementing for years!!! I’m truly disappointed that RL Polo is loosing its reputation in the market for the quality of the garments as well as the superior customer service that we’re accustomed to!!!
Enough is Enough…There are plenty of designers who are willing to offer top notch customer service as well as a great quality products!!!!!
I was not asking for charity or a special favor. I was simply asking Khadija to honor the 30% off coupon code that Ralph Lauren sent to me via email. Khadija categorically denied that the coupon existed, claiming that it was only valid for Polo Ralph Lauren Factory Stores and not Ralph Lauren retail stores.
I explained to her that she was mistaken and assured her that the 30% coupon did, in fact, exist. I even offered to send her a copy of the email and the coupon code as proof, but she refused to review it. Instead, she offered me a 15% discount. I declined her offer because I was not trying to negotiate or “make a deal.” I was simply asking Ralph Lauren to honor the promotion that your company sent me.
The email I received from Ralph Lauren included the coupon code and did not display any visible expiration date. After spending approximately 45 minutes shopping, I attempted to apply the coupon during checkout, only to discover that it would not work. When I contacted customer service, Khadija insisted that the coupon was intended only for Factory Stores and refused to even look at the email or the coupon I offered to provide.
Between shopping and trying to resolve this issue with your customer service team, I spent approximately 82 minutes. That is completely unacceptable for a premium retailer like Ralph Lauren.
To make matters worse, it took an excessive amount of time for Khadija to respond to my simple questions. I made it clear that I was not interested in accepting an alternative offer because this was a matter of principle. The issue was not about receiving a different discount—it was about Ralph Lauren honoring the offer that your company sent me. I should not have to negotiate to receive the promotion that was originally offered.
Unfortunately, this experience has convinced me to stop shopping with Ralph Lauren. There always seems to be some complication with my orders, and I simply do not have the time or patience to repeatedly chase down customer service to correct mistakes that were not of my making. I expect significantly better service from a company with Ralph Lauren’s reputation.
For the overwhelming top prices that we have been paying to RL Polo ; I think Customer Service should be top notch and compatible to the overpricing policy RL Polo has been implementing for years!!! I’m truly disappointed that RL Polo is loosing its reputation in the market for the quality of the garments as well as the superior customer service that we’re accustomed to!!!
Enough is Enough…There are plenty of designers who are willing to offer top notch customer service as well as a great quality products!!!!!
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Great App
App is always up and running
Bad experience
A terrible return experience. After receiving the merchandise, they actually took 14 days to process the return and refund the money to my account. What’s even worse is that when I saw on their official website that they had received the returned items, they didn’t even send me a single email—they didn’t give me any update on the progress at all. The only two emails they eventually sent were after I lashed out at their customer service and they realized I was really getting desperate. This is the only brand in Canada where getting a refund for a return has been such a hassle. I don’t know what their purpose is in the apparel market, nor do I understand how they’ve managed to stay in business this long…
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Great app
Much like Ralph Lauren the clothing this app is just as classy as a clothes you wish to own very elegant very user-friendly. Many great options to pay many great options to ship with very user-friendly. Anyone who loves Ralph Lauren should have this app in their phone hundred percent.
The best online store ever.
Ralph Lauren has the best clothes for women who want the casual or chic look. I will always be their number one customer.🔥❤️
Daisha Weaver
I love Uncle Ralph them, that’s all my baby has worn for 8 going on 9 years.
Shamot888
fantastic brand
Amazing !
I’ve had a great experience using the Ralph Lauren Polo app. It’s extremely user-friendly, easy to navigate, and makes shopping simple. I also love the notifications—they keep me updated on new releases,
promotions, and order status without being overwhelming. Overall, it’s a well-designed app that makes shopping with Polo Ralph Lauren convenient and enjoyable. Highly recommend it!
promotions, and order status without being overwhelming. Overall, it’s a well-designed app that makes shopping with Polo Ralph Lauren convenient and enjoyable. Highly recommend it!
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I dont got the money boi
MAN Y IS EVERYTHING SO DAMN EXPENCISE LIKE DAMN LOWER THE PRICE I WANT THE ZIP UP HOODIES AND BRO 63 DOLLARS WHAT THE HEL
My Fav
I absolutely love everything Ralph Lauren!!
Love Ralph Lauren
Great company, great products 😎
Amazing
Amazing Company and the people that work there are amazing and helpful!!
