Disgrace
After all that, no apology, no refund and no accountability. Just a ridiculous amount of time wasted trying to get a basic service and a meaningful response.
If Rappi can take your money, it should be able to provide actual customer support when things go wrong. This was an absolutely disgraceful experience. Avoid at all costs.
Response from developer
Hello, we’re sorry your order took 2.5 hours, the driver cancelled twice, and our support responses did not address your concerns. You deserved a meaningful response. Please contact our support team through the in-app Support chat button or at https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html and share your order details, what happened with each cancellation, and the responses you received. Please ask them to review your refund request and provide a response specific to your case. — The Rappi Team
Public Relations
Response from developer
Hello! 👋 Thank you for your kind words! We’re glad you’re enjoying Rappi. 🙌
Muy fea experiencia
Response from developer
Hola, lamentamos que el repartidor te haya escrito para pedirte una propina en efectivo. Entendemos lo incómodo que fue. Por favor, contacta a nuestro equipo de soporte mediante el chat de soporte en la app y comparte los detalles del pedido y, si los conservas, los mensajes recibidos para que podamos revisar lo ocurrido. También nos gustaría conocer más sobre tu inquietud acerca de la visibilidad de las propinas. Equipo Rappi.
ESTAFA
Evítense usar esta app.
