RB Pilot Logbook by CAE User Reviews

Name: RB Pilot Logbook by CAE
Rating: 3.4 (45 reviews)

RB Pilot Logbook by CAE

CAE Flight Services USA Inc.

💼 Business

✈️ Travel

Customer Experience

Positive experience11.4% of reviews

Neutral2.3% of reviews

Negative experience86.4% of reviews

~ Based on 44 written reviews from the US App Store.

Is RB Pilot Logbook by CAE Safe?

RB Pilot Logbook by CAE has mixed safety signals based on user ratings. AppsHunter Safety Score for RB Pilot Logbook by CAE is 69/100.

This assessment is based on 45 user ratings, with an App Store average of 3.4/5.

Safety Analysis

55.6% of ratings point to a safe experience

11.1% of ratings suggest some concerns

33.3% of ratings point to a risky experience

~ Based on 45 App Store ratings for RB Pilot Logbook by CAE.

Is RB Pilot Logbook by CAE Legit?

RB Pilot Logbook by CAE appears to be a legitimate app. AppsHunter Legitimacy Score for RB Pilot Logbook by CAE is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Customer service and app

Pésimo servicio al cliente , se manda correo requiriendo ayuda con la app y sus funciones, te contestan el correo bastante tiempo después, diciendo que están saturados de trabajo y que contestarán cuando sea posible . El último que made fue hace un par de meses y hasta el momento sin respuesta alguna . Las funciones premium por las que pagué y aparecen activadas en el plan se suscripción , no están habilitadas !
Sinceramente no recomiendo si la app , ya que presenta problemas de este tipo , sin que tengas una solución o respuesta inmediata.

pulkts

3 days ago

Using it for a year.

Sometimes it doesn't sinc well with Rosterbuster. Some flights are missing when i send logs on Rosterbuster. Even when i try to send it individually, it doesn't sinc. Also I can't find how to add flight number when i try to log manually. Some airports fail to sync, such as UBN. Please add them.

별ㅇㅇㅇㅇㅇㅇㅇ

8 months ago

Response from developer

We apologize for the inconvenience you have experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review. Please add URGENT to the subject-line so we can link the support ticket to this review. The RB Logbook team, from CAE

Great when it works but…

When it works this is a great App. However, not for the first time my subscription renewed and I’ve been put back on ‘Free’ membership despite having paid already. Customer support with this issue is very poor.

Ponsgord

a year ago

Response from developer

We sincerely apologize for the inconvenience you have experienced. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any subscription issues promptly. Thank you for your understanding and patience. - The RosterBuster team, from CAE

Suggestion - Map to export

Would be nice to export all the flights legs to a map (Google map or other).

bcoccoPhenom300

a year ago

Still buggy- customer service non existent and logbook print out is useless

Tried for a few months now, works well syncing with RB but when saving my flights on my iPad some of the flight details including REGO are visible on the iPad but have not sync to the iPhone

Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app

The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected.

I’m gonna have to switch to log ten if they don’t sort this out soon.

MattW320

2 years ago

Response from developer

We sincerely apologize for the inconvenience you have experienced with syncing flight details and generating logbook reports. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any issues promptly. We value your feedback regarding the app's performance and are continuously working to enhance the user experience. We understand your frustration and are committed to addressing these issues swiftly. We hope you'll allow us to improve your experience and continue using our app. Thank you for your understanding and patience. -The RB Logbook team, from CAE

Still buggy

MattW320

2 years ago

Response from developer

We apologize for the inconvenience. Unfortunately, we cannot identify your account from this message. Please send a ticket to rb-support@cae.com, and we will review the issue promptly. Thank you for your feedback and we appreciate your patience as we work to resolve the issues. - The RB Logbook team, from CAE

No carry forward from previous logbook

I was so excited about this app. Rey easy to use and I love the fact that after importing my schedule, all I need to do is put in my oooi times and it does everything else even giving the option for my crew.

My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose.
I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb.
I emailed and after 2 weeks got an answer with no resolution.
Again I had high hopes but very disappointed. I won’t be renewing my subscription.

UserAB216

2 years ago

Response from developer

Thank you for your detailed feedback and for sharing your experience with our app. We're glad to hear that you find it easy to use and appreciate the features for importing schedules and managing crew times. We apologize for the inconvenience you've faced with the carry forward section not exporting correctly. To resolve this issue, please ensure that under the Jeppesen Pro Report tab, you turn the toggle on for "Hours from previous Logbook" under the extra hours section while exporting. This should include your previous totals in the PDF export. If you need more support, could you please share your support ticket number, or submit a new ticket to support with "URGENT" in the subject line? This will help us link your support request directly to your review and expedite resolution. We appreciate your feedback and your patience. - The RB Logbook team, from CAE

Não funciona

Paguei o premium aparece como se eu fosse usuário padrão. Paguei tb o premium do outro ap ROSTERBUSTER para tentar transferir minhas escalas e para registrar minhas horas porém os dois não se conectam.

Dois apps q não funcionam.
Dinheiro e tempo jogados fora.

Jonas zalt

2 years ago

Response from developer

We sincerely apologize for the inconvenience you have encountered. We have identified the issue, but unfortunately, we are unable to identify your account based on this review. To assist you more effectively, kindly send a new ticket to rb-support@cae.com with the subject line "URGENT." We’ll prioritize it right away. This will allow us to promptly provide you with the necessary steps to regain access to your account and recover your information. We are here to help and truly appreciate your patience as we work to resolve this for you. - The RosterBuster team, from CAE

Tech support is horrible!

I paid for the premium subscription the app continues to revert to the free version. Not able to use most of the features offered. Not able to export and print logbooks if needed. I would definitely not recommend this app.

Psfly81

2 years ago

premium

I paid premium but the app bugs and its stays always like im a free customer

otaborgh

2 years ago

Response from developer

We are truly sorry for the inconvenience caused by the account upgrade issue. To address your concerns promptly, please submit a support ticket to rb-support@cae.com. This will help us identify your account and provide you with a possible solution. We value your feedback and appreciate your patience as we work to resolve this issue and enhance your overall user experience. - The RB Logbook team, from CAE

Needs improvement

Had this logbook for years now and it is still riddled with issues with exports.

Chrisfoxx3

2 years ago

Response from developer

We are sorry to hear that you are experiencing issues with exports. We understand how important this feature is, and we are committed to resolving these problems. Could you please provide more details about the issues you are encountering by sending a support ticket to us at rb-support@cae.com? This will help us address the concerns more effectively. Thank you for your patience and for bringing this to our attention. - The RB Logbook team, from CAE

Paid Subscription but not working. Terrible.

I paid annual subscription for 5000 yen(50 dollars)but it’s still on FREE plan. “Go Premium” button remains on app. It’s terrible.

9.11 3.11

2 years ago

Response from developer

We apologize for the inconvenience caused and would like to inform you that we are currently taking measures to address the issue regarding account upgrades. To assist us in resolving this matter, kindly send an email to rb-support@cae.com. As we are unable to locate your account based on this message alone, providing your account details will enable us to update your subscription. - The RB Logbook team, from CAE

Works well & minor issue resolved

I have been using RB logbook for around two years now. It works as advertised and syncs with RB which I use to let my family know where I am. I had a small issue where the premium didn’t work after changing passwords. However this was quickly resolved by the support team. So all good!

Chucky171

2 years ago

Response from developer

Thank you for your feedback! We are glad to hear that RB Logbook app has been working well for you and that our support team resolved the issue quickly. Thanks for sharing your experience with us. We aim to provide the best user experience and appreciate your support. - The RB Logbook team, from CAE

Works well and integrates with RosterBuster

Ignore the old bad reviews, seems to be working fantastically well for me

Jamie Whittaker

2 years ago

Response from developer

Thank you for sharing your experience and for taking the time to provide us with a rating. We appreciate your feedback. - The RB Logbook team, from CAE

Tech support horrible

App is ok for inputting flight times from flights and the ability to sync to Roster buster is nice.
However the app has issues.
1)Unable to input totals from previous logbooks- “ save “ button doesn’t work.
Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que.
2)The filter function is worthless and does not return what asked for.
3) The graph of flight times - why is this helpful?
4) how much did I fly last year, month? Don't know just a graph.

767fr8

2 years ago

Response from developer

Thank you for your feedback. We have noted your concerns and shared them with our team. We are committed to improving the app's functionality to offer a better user experience. We apologize for the issues you've encountered, including the delay in addressing your support ticket. Rest assured, we are actively working to resolve these issues in future updates. - The RB Logbook team, from CAE

Carry forward totals

3 months since my last attempt to contact support team and still no answer other than the automated one. And the problem is still there. Just read my last review below.

Caio Dias Hotmail

2 years ago

Response from developer

Sorry to read you did not get the required support. Can you please share the ticket ID or raise a new support ticket to rb-support@cae.com so we can check this out for you.Thank you for your understanding and cooperation. - The RosterBuster team, from CAE

dosen’t work anymore….

I subscribed but it didn’t work well.

좋아요하호하

2 years ago

Response from developer

We apologize for the inconvenience you are experiencing. Unfortunately, we are unable to locate your account based on this message. Could you please send in a support ticket to rb-support@cae.com detailing the issue you encountered? This will help us investigate and resolve the ongoing issues more effectively.Thank you for your understanding and cooperation. -The RB Logbook team, from CAE

Poor Support

I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking.

Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.

iteachflight

2 years ago

Response from developer

Thank you for your feedback. We apologize for the integration issues and the delay in our response. We are actively working on improving our support processes. If you have any further concerns or would like to give us another chance, please reach out to us at rb-support@cae.com. We're here to assist you and enhance your user experience with Roster Buster. - The RosterBuster team, from CAE

Poor Support

iteachflight

2 years ago

Response from developer

We apologize for the inconvenience caused by the subscription issue. Our team has identified the issue with the account upgrade and is actively working on resolving it. We understand the frustration of experiencing difficulties with the subscription and the app functionality. Please allow us some time to rectify the situation and align the subscription days on your account. We are committed to ensuring that your subscription is active and that you can access all features without any further issues. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue promptly.Thank you for bringing this to our attention. - The RosterBuster team, from CAE

Full of glitches.

I’ve been trying this app for a year. Discovered lots of bugs. One example is not being able to download the following month roster until the very last day of previous month. I have reach out to customer service multiple time, never got a reply. Terrible customer service. Inexistant. Avoid this app. Lots of better options out there.

njauvindenis12

2 years ago

Response from developer

We apologize for the inconvenience you have experienced with the RB Logbook app. Could you please share your support ticket ID with us? This will help us link your message to the support ticket and investigate the issues you have encountered. Your feedback is crucial, and we are committed to rectifying this promptly. Thank you for your patience and understanding. - The RB Logbook team, from CAE