Using it for a year.
Response from developer
We apologize for the inconvenience you have experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review. Please add URGENT to the subject-line so we can link the support ticket to this review. The RB Logbook team, from CAE
Great when it works but…
Suggestion - Map to export
Still buggy- customer service non existent and logbook print out is useless
Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app
The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected.
I’m gonna have to switch to log ten if they don’t sort this out soon.
Still buggy
Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app
The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected.
I’m gonna have to switch to log ten if they don’t sort this out soon.
Response from developer
We apologize for the inconvenience. Unfortunately, we cannot identify your account from this message. Please send a ticket to rb-support@cae.com, and we will review the issue promptly. Thank you for your feedback and we appreciate your patience as we work to resolve the issues. - The RB Logbook team, from CAE
No carry forward from previous logbook
My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose.
I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb.
I emailed and after 2 weeks got an answer with no resolution.
Again I had high hopes but very disappointed. I won’t be renewing my subscription.
Response from developer
Thank you for your detailed feedback and for sharing your experience with our app. We're glad to hear that you find it easy to use and appreciate the features for importing schedules and managing crew times. We apologize for the inconvenience you've faced with the carry forward section not exporting correctly. To resolve this issue, please ensure that under the Jeppesen Pro Report tab, you turn the toggle on for "Hours from previous Logbook" under the extra hours section while exporting. This should include your previous totals in the PDF export. If you need more support, could you please share your support ticket number, or submit a new ticket to support with "URGENT" in the subject line? This will help us link your support request directly to your review and expedite resolution. We appreciate your feedback and your patience. - The RB Logbook team, from CAE
Não funciona
Dois apps q não funcionam.
Dinheiro e tempo jogados fora.
Response from developer
We sincerely apologize for the inconvenience you have encountered. We have identified the issue, but unfortunately, we are unable to identify your account based on this review. To assist you more effectively, kindly send a new ticket to rb-support@cae.com with the subject line "URGENT." We’ll prioritize it right away. This will allow us to promptly provide you with the necessary steps to regain access to your account and recover your information. We are here to help and truly appreciate your patience as we work to resolve this for you. - The RosterBuster team, from CAE
Tech support is horrible!
premium
Response from developer
We are truly sorry for the inconvenience caused by the account upgrade issue. To address your concerns promptly, please submit a support ticket to rb-support@cae.com. This will help us identify your account and provide you with a possible solution. We value your feedback and appreciate your patience as we work to resolve this issue and enhance your overall user experience. - The RB Logbook team, from CAE
Needs improvement
Works well & minor issue resolved
Response from developer
Thank you for your feedback! We are glad to hear that RB Logbook app has been working well for you and that our support team resolved the issue quickly. Thanks for sharing your experience with us. We aim to provide the best user experience and appreciate your support. - The RB Logbook team, from CAE
Works well and integrates with RosterBuster
Tech support horrible
However the app has issues.
1)Unable to input totals from previous logbooks- “ save “ button doesn’t work.
Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que.
2)The filter function is worthless and does not return what asked for.
3) The graph of flight times - why is this helpful?
4) how much did I fly last year, month? Don't know just a graph.
Response from developer
Thank you for your feedback. We have noted your concerns and shared them with our team. We are committed to improving the app's functionality to offer a better user experience. We apologize for the issues you've encountered, including the delay in addressing your support ticket. Rest assured, we are actively working to resolve these issues in future updates. - The RB Logbook team, from CAE
Carry forward totals
Response from developer
Sorry to read you did not get the required support. Can you please share the ticket ID or raise a new support ticket to rb-support@cae.com so we can check this out for you.Thank you for your understanding and cooperation. - The RosterBuster team, from CAE
dosen’t work anymore….
Response from developer
We apologize for the inconvenience you are experiencing. Unfortunately, we are unable to locate your account based on this message. Could you please send in a support ticket to rb-support@cae.com detailing the issue you encountered? This will help us investigate and resolve the ongoing issues more effectively.Thank you for your understanding and cooperation. -The RB Logbook team, from CAE
Poor Support
Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.
Response from developer
Thank you for your feedback. We apologize for the integration issues and the delay in our response. We are actively working on improving our support processes. If you have any further concerns or would like to give us another chance, please reach out to us at rb-support@cae.com. We're here to assist you and enhance your user experience with Roster Buster. - The RosterBuster team, from CAE
Poor Support
The concept looks good but the execution is lacking.
Response from developer
We apologize for the inconvenience caused by the subscription issue. Our team has identified the issue with the account upgrade and is actively working on resolving it. We understand the frustration of experiencing difficulties with the subscription and the app functionality. Please allow us some time to rectify the situation and align the subscription days on your account. We are committed to ensuring that your subscription is active and that you can access all features without any further issues. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue promptly.Thank you for bringing this to our attention. - The RosterBuster team, from CAE
Full of glitches.
ACARS Pic upload not working, month later and still no answer
UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why use this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.
Response from developer
Thank you for your feedback on RB Logbook and the ACARS import feature After a thorough investigation, our engineering team found issues with the ACARS import feature affecting overall app stability. As a result, we have discontinued the feature in our latest release. It's crucial to note that while prioritizing stability, we do not support data manipulation within RB Logbook. Thank you for your continued support and understanding. - The RosterBuster team, from CAE
carry forward totals
The app will generate random numbers that can NOT be erased again. Your logbook totals will NEVER be correct again. Support said bug was fixed, but still not working.
Response from developer
We apologize for the inconvenience you've experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this message. Please add URGENT to the subject-line so we can link the support ticket to this review.We value your feedback and are committed to resolving the issue with your premium subscription promptly. - The RB Logbook team, from CAE
