Customer service and app
Sinceramente no recomiendo si la app , ya que presenta problemas de este tipo , sin que tengas una solución o respuesta inmediata.
Using it for a year.
Response from developer
We apologize for the inconvenience you have experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review. Please add URGENT to the subject-line so we can link the support ticket to this review. The RB Logbook team, from CAE
Great when it works but…
Response from developer
We sincerely apologize for the inconvenience you have experienced. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any subscription issues promptly. Thank you for your understanding and patience. - The RosterBuster team, from CAE
Suggestion - Map to export
Still buggy- customer service non existent and logbook print out is useless
Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app
The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected.
I’m gonna have to switch to log ten if they don’t sort this out soon.
Response from developer
We sincerely apologize for the inconvenience you have experienced with syncing flight details and generating logbook reports. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any issues promptly. We value your feedback regarding the app's performance and are continuously working to enhance the user experience. We understand your frustration and are committed to addressing these issues swiftly. We hope you'll allow us to improve your experience and continue using our app. Thank you for your understanding and patience. -The RB Logbook team, from CAE



